FP PostBase One Operator's Manual page 133

Issue
Printed Postage Impressions
(PPI) are missing.
Print quality:
Blank spots.
Print quality:
Offsets / shifts in the imprint.
The advert / SMS text shown
in the PC software (e.g. Navi-
gatorBasic) is not printed when
franking.
...
when weighing
No confirmation beep.
Static scale:
No weight is determined for
mail piece placed on the
weighing platform.
Possible cause and remedy
In order to print PPIs the optional PPI feature has
to be enabled in your PostBase One. For this pur-
pose, a DX license code is necessary.
For activation of the PPI feature, please contact the
FP aftersales service or your local sales agent.
Clean print system (see chapter 15.7, page 118).
Align the ink cartridges / print heads (see chapter 15.6,
page 116).
When franking certain products, advertising
imprints are not supported. The function to set
advert and SMS text is disabled for such products.
Watch the PostBase One display. PostBase One
blanks out the areas where adverts / texts are not
allowed.
Adjust tone signals (see chapter 14.3, page 86).
The weighing platform was still occupied when
another mail piece was placed on it. The scale can
determine a new weight only if the scale has been
emptied beforehand.
Empty the weighing platform. Place the mail piece.
Letter transport is still running.
Wait until letter transport stops.
The scale operates in the 'Differential weighing'
mode. The weight is determined upon removing
the mail piece from the weighing platform (see
chapter 4.1.2.2, page 38).
Tips for troubleshooting
133