FP postbase Operator's Manual
  1. Manuals
  2. Brands
  3. FP Manuals
  4. Digital Mailing system
  5. PostBase
  6. Operator's manual

FP postbase Operator's Manual

Hide thumbs Also See for postbase:
Table of Contents

Advertisement

Quick Links

See also: Operator's Manual , Installation Manual
Mailing System
Operator Manual
Reference Guide

Advertisement

Table of Contents
loading

Related Manuals for FP postbase

Summary of Contents for FP postbase

  • Page 1 Mailing System Operator Manual Reference Guide...

  • Page 2: About This Manual

    Addendum to the Operator Manual (if available in your country). This manual covers all configurations and equipment options of the PostBase mailing system. Functions that are only available for particular system configurations are marked by an additional note, e.g. (optional).

  • Page 3: Table Of Contents

    Contents About this Manual _____________________________________________2 1 Safety tips ____________________________________________________7 2 A short description of the PostBase _______________________________9 PostBase franking machine – overview _______________________9 Feeder – overview (optional) _______________________________11 Things worth knowing about PostBase ______________________12 3 Installation ___________________________________________________15 Step 1: Unpacking and checking the contents of the package ___________15...
  • Page 4 6.3.3.5 Using the batch counter _________________________________ 64 Franking labels (optional) __________________________________ 66 Displaying and clearing down the item counter ________________ 68 Controlling PostBase via PC software – ‘Connected’ mode ______ 68 7 Displaying and printing registers ________________________________ 69 8 Download postage ____________________________________________ 70...
  • Page 5 Removing letter jams in the feeder ________________________125 Correcting the moistening felt position on the rocker (sealer) _____126 12.4 12.5 Cleaning the sensors of the PostBase ______________________127 12.6 Cleaning the sensors of the feeder ________________________129 12.7 Removing / inserting the security device ____________________130 12.8...
  • Page 6 PostBase Mailing System Appendix Overview of symbols __________________________________________ 135 Technical Data _______________________________________________ 140 Declaration of conformity _______________________________________ 144 License _____________________________________________________ 145 Security Declaration for data usage _______________________________ 147 United States Patents _________________________________________ 147 FCC Compliance Statement ____________________________________ 147 External USB modem (optional) ___________________________________ 148...

  • Page 7: Safety Tips

    Safety tips Safety tips PostBase is a digital mailing system with ink-jet print technology for franking mail. PostBase complies with the pertinent safety regulations for office information equipment. Please observe the following tips for your own safety: Prevention of electrical hazards •...
  • Page 8 • When you move the PostBase from a cold environment (i.e. below 10 °C / 50°F): Unpack the PostBase and wait at least 2 hours before connecting the PostBase.

  • Page 9: Short Description Of The Postbase

    A short description of the PostBase A short description of the PostBase PostBase franking machine – overview Display / touch screen (hinged), stored in a receptacle on the back of the display housing: stylus for touch screen operation To adjust the display...
  • Page 10 PostBase Mailing System Franking machine – rear view Flap covering the Revenector security device USB port LAN port PC connection Emergency release for ink cartridges CAN BUS / port Feeder Power connection Slider for unlocking the security device Battery compartment...

  • Page 11: Feeder - Overview (Optional)

    A short description of the PostBase Feeder – overview (optional) Cover flap, with sealant Open flap: tank underneath press button (illuminated) Roller transport Safety sign Release key (move roller trans- port upward) Pendulum Slope Seal / non seal switch Brush for moistening envelope flaps...

  • Page 12: Things Worth Knowing About Postbase

    Tray with sponge (View without pendulum) Things worth knowing about PostBase PostBase is a digital mailing system featuring a touch screen and ink-jet print technology. Modular design In its basic version, the mailing system consists of the PostBase franking machine with integrated scale, a hand feed tray and a letter catch tray.
  • Page 13 A short description of the PostBase Franking To frank a letter, simply position it with the side to be printed on facing up – PostBase will seize the letter and frank it, after which it is exited to the right side ready for dispatch.
  • Page 14 – Feeder. Automatic feeder with sealer for the PostBase. The letters are separated from the stack, optionally moistened and sealed, and fed to the PostBase franking machine.

  • Page 15: Installation

    Step 1: Unpacking and checking the contents of the package Warning! Do not start operating PostBase if parts are damaged or missing. Please contact the Customer Support. Caution! Carry out the steps exactly in the given order. Also, consult the installation instructions (fold-out).

  • Page 16: Step 2: Assembling Postbase

    Assembling PostBase Caution! When you move PostBase from a cold environment (i.e. below 10 °C / 50 °F): Unpack the PostBase and wait at least 2 hours before connecting PostBase. PostBase requires this period to adapt to the ambient conditions.
  • Page 17 Installation Caution! Do not connect and install the feeder until step 6. Prior to this, the PostBase franking machine has to be installed completely. Otherwise, the feeder will not be recognized and the mailing system will not work. PostBase with hand feed tray...
  • Page 18 PostBase Mailing System Catch tray: attaching the stop • Attach the stop to the catch tray: Slide the stop into the guides on the catch tray bottom. Mounting the weighing platform • Hold the weighing platform such that the long slot in the weighing platform foot points to the front.
  • Page 19 Installation Sealer: filling ‘sealit’ sealing liquid • Swing the filler hole lid aside. • Fill the sealer with ‘sealit’ sealing liquid. • Check the liquid level. The liquid level in the sealer should roughly reach to the ‘max’ mark. • Swing the filler hole lid back on. •...

  • Page 20: Step 3: Connecting Postbase

    Connect PostBase only to a grounded single-phase power socket. Make sure your office power supply conforms to the power requirements indicated on the serial number plates. Make sure the socket for connecting PostBase is close by and easily accessible at all times. Connect the franking machine to a local area network (LAN).

  • Page 21: Step 4: Installing Postbase

    • Turn PostBase on: Press the PostBase PostBase button button. The display lighting and button illumination switch on. PostBase performs a self test and then starts the installation procedure. • Follow the instructions on the display. PostBase will guide you step by step through the installation procedure: –...

  • Page 22: Step 5: Setting Up Postbase

    PostBase Mailing System Step 5: Setting up PostBase You can now configure the system settings. Refer to the Reference Guide, chapter “Advanced settings & system information”. PIN protection Cost account feature Auto Postage Download (not in all countries) Tone signals...

  • Page 23: Step 6: Installing The Feeder (Optional)

    Installation Installing the feeder (optional) Step 6: Caution! Prior to connecting and installing the feeder, the PostBase franking machine has to be installed completely. Otherwise, the PostBase will not recognize the feeder and the mailing system will not work. • Turn the franking machine off: Press the PostBase button for three seconds.
  • Page 24 PostBase Mailing System Connecting the feeder...
  • Page 25 If this should happen, imme- diately pull the power plugs. Have the PostBase mailing system checked by the Customer Support before using it again. • Open the flap by pressing the release button.
  • Page 26 PostBase Mailing System • Unscrew sealant tank cover. • Fill the sealant tank with ‘sealit’ sealing liquid. • Place sealant tank screw cover and tighten. • Turn sealant tank upside down in a non- dangerous area (e.g. over a sink) to check...
  • Page 27 Installation • Insert sealant tank into the housing with the cover downward. • Close the flap. Attach the pendulum • Insert the base of the pendulum into the fixture of the slope. • Press down on the pendulum until it clicks into place.
  • Page 28 PostBase Mailing System Turning on • Turn the franking machine back on: Press the PostBase button. After rebooting, the PostBase mailing system with feeder is ready for use. With the L button, feature ABEL EEDER ‘batch processing’ is accessible.

  • Page 29: The Basics Of Operation

    The basics of operation The basics of operation In this chapter you will learn about the basic functions of the PostBase mailing system and how to handle the touch screen. Turning the PostBase on / off The franking machine can remain connected to mains all the time to ensure it is always ready for use.

  • Page 30: Standby

    The PostBase franking machine will go to standby automatically if it is not used for some time. The display is dark and the PostBase button is illuminated in standby. The touch function is inactive. You can ‘wake up’ PostBase by briefly pressing the PostBase button.

  • Page 31: Setting Up The Label Dispenser (Optional)

    Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability. The manufacturer cannot assess the reliability, safety and applicability for products not approved by FP, and therefore not vouch for such products We can ensure correct label processing only when you comply with this.

  • Page 32: Setting Up The Catch Tray

    PostBase Mailing System Setting up the catch tray • The catch tray can be adapted to different envelope sizes by displacing the catch bracket. The stop features several catches for the most common sizes.

  • Page 33: Screen Elements And Operation Philosophy

    The basics of operation Screen elements and operation philosophy This chapter covers the user interface of the PostBase franking machine. You will learn how to operate the touch screen, the screen elements and the menus, window types and symbols. 4.6.1 The touch screen The touch screen is active when the display is lit.
  • Page 34 PostBase Mailing System Buttons You distinguish buttons from the screen background by a shadow. They can have various states, depending on the function: Button can be pressed / is active. Button is selected / passive. Confirmation: Button is being pressed.

  • Page 35: The Home Screen

    Operation philosophy A function can be edited or selected by simply touching its button. Depending on the respective function, the PostBase opens a list, an adjustment menu or a menu offering further options. In the chapters to follow, you will be...

  • Page 36: The Product Calculation Menu

    Selecting mailing data Mailing data Current settings By pressing the respective buttons, you select mailing data. The PostBase guides you through the postage calculation process step by step. Press OK to accept the current settings and to return to the Home screen.

  • Page 37: The Menu

    The basics of operation Returning to the Home screen With the OK button, you set the current selected mailing data for franking and return to the Home screen. Pressing the B button repeatedly deletes the mailing data step by step. By pressing the button again after having deselected all mailing data you will cancel the product selection.

  • Page 38: Lists

    PostBase Mailing System 4.6.5 Lists Lists (e.g. for adverts, SMS texts) offer all available settings in list form. Use the arrow buttons to scroll forward or backward. Press the respective button to select one of the provided settings and return to the Home screen.
  • Page 39 Input using the counter principle Display field PostBase may require you to enter values via a counter principle. Use the arrow buttons to increase or decrease the figure in each digit until the desired amount is displayed in the top right text box.

  • Page 40: Pop-Up Windows

    4.6.8 Procedures (wizards) For more complex settings, e.g. when setting up connection data, the PostBase opens a ‘procedure’, guiding you through all necessary actions step by step. Different window types are used, depending on requirements.

  • Page 41: Test Print

    Once all necessary mailing data are set, you can perform a test print. The T EST PRINT option is shown at the end of the PRODUCT additional services list. • Choose T EST PRINT PRODUCT PostBase prompts you to position a letter.
  • Page 42 • Choose L to print the test print on a ABEL label. PostBase prints the test print on a label and discharges the label to the right. Positioning an envelope at the feeder (optional) • Position an envelope on the feeder: –...
  • Page 43 The basics of operation Checking the print quality Make sure the PostBase always provides clean and legible franking imprints. • Check the print quality. There must not be any offsets, blurred or blank spots. Pay special attention to the data matrix symbol (if any).

  • Page 44: Setting The Franking Imprint

    PostBase Mailing System Setting the franking imprint Advertising imprints (Advert / SMS text) Postage Change weighing mode (optional) Date Further Product details information Open Menu Further shortcuts Shortcut buttons Open Product calculation menu (set postal product) This chapter describes the required settings for franking and additional possible advertising imprints.

  • Page 45: Postage / Product

    Setting the franking imprint Postage / product PostBase sets the postage, i.e. the price for the postal product using the chosen mailing data (destination, type, mail piece dimensions and additional services if applicable), in conjunction with the displayed weight. Use the shortcut to fast and easily set up a product. For this purpose, please refer to the next chapter.

  • Page 46: Setting Postage Manually (Not In All Countries)

    • Press the postage button. PostBase opens the Product calculation menu. • Select appropriate option from the list. PostBase opens the window where you can set the postage. • Enter the desired postage and confirm. • Confirm with OK. The postage is set.

  • Page 47: Weighing The Mail Piece

    Weighing the mail piece PostBase offers two weighing modes: Normal weighing – PostBase determines the weight of every mail piece you place on the weighing platform (see chapter 5.1.4.1) Differential weighing (optional) – You can place letter stacks on the scale. PostBase determines the weight when you remove a letter from the weighing platform.

  • Page 48: Changing The Weighing Mode (Only If 'Differential Weighing' Is Available)

    PostBase Mailing System 5.1.4.2 Changing the weighing mode (only if ‘Differential weighing’ is available) • In the Home screen, press the button next to the weight. • Select the weighing mode: C OMMON IFFERENTIAL • S the shown setting to return to the Home screen.

  • Page 49: Differential Weighing (Optional)

    Caution! Please observe the following notes on handling the scale: – Please heed the designated maximum weight of the scale (depending on PostBase variant / equipment). – The scale only determines a new weight if the letter transport is not running.
  • Page 50 • Frank the letter as usual. • Handle the remaining letters in the same way. When you empty the weighing platform PostBase asks you if the set weight is to be used. • Acknowledge with Y to frank the last letter of the stack.

  • Page 51: Advertising Imprints

    Setting the franking imprint Advertising imprints The PostBase can print up to two advertising imprints of your choice on your mail pieces. Advertising imprints may be: – Graphical adverts – Text messages / SMS texts (not in all countries). You can print advertising imprints in any order.

  • Page 52: Imprint Offset (Not In All Countries)

    PostBase Mailing System Imprint offset (not in all countries) PostBase prints the franking imprint at a fixed offset (approx. 1 cm / 0.4") from the right mail piece edge. You can increase this offset and thus shift the franking imprint to the left by adjusting the imprint offset.

  • Page 53: Date (Not In All Countries)

    The date for the franking imprint is set automatically to the current date by the system clock. You can forward the date for the franking imprint. The PostBase rejects invalid input, e.g. a franking date too far in the future or redating.

  • Page 54: Franking

    Changing the user You can set up a user-specific access control for the PostBase. If enabled, you are prompted to select a user and enter the corresponding PIN during startup. PostBase loads the corresponding user profile. Among other things, the following settings are stored in the user profile: –...

  • Page 55: Changing The Account

    In the Home screen: • Press the C … button. CCOUNT The PostBase opens a list with all available accounts. You see the account names and numbers. The currently set account is shown in black (in the example: ‘Cost Account 1’).

  • Page 56: Positioning And Franking Letters

    • Push the letter in direction of the arrow and release it. The PostBase takes up the letter, prints and discharges the franked letter to the right into the catch tray. You can feed more letters one by one while...

  • Page 57: Sealer (Optional)

    Sealer (optional) 6.3.2 You can feed mail pieces to frank when the Home screen displays a postage. PostBase is ready for franking Moistening the envelope flap • Hold the letter with the open flap facing down. • Engage the letter at the sealer in arrow direction.
  • Page 58 PostBase Mailing System • Guide the letter through the sealer with an arched motion as shown in the illustration. This will pass the gummed flap edge along the moistening felt and moisten it. • Align the letter top edge with the franking machine letter guide and push in the letter in arrow direction.
  • Page 59 Franking Large-sized mail pieces You best guide large-sized mail pieces with both hands during moistening. You should support the mail piece only slightly as soon as the franking machine has started feeding...

  • Page 60: Feeder (Optional)

    (optional) 6.3.3.1 Preparing the letter stack and setting up the feeder Caution! If PostBase is ready to frank, letter transport starts as soon as a letter is positioned on the feeder. This is how you avoid letters being unintentionally fed: Simply open the M on the touch screen.
  • Page 61 Franking Using the pendulum When franking bent or thin letters in stack, we recommend using the ‘pendulum’. It presses down the letters so that the sensors can recognise them. • Raise the pendulum. • Position the letter stack. • Lower the pendulum. Adjust the slope inclination •...

  • Page 62: Switch On / Off Seal Function

    THICK letters you wish to frank. • S the setting. The current setting is shown on a dark background. When ‘thick letters’ is activated, PostBase processes letters much slower. Make sure to switch back to to achieve the best NORMAL...

  • Page 63: Positioning And Franking Letters In Stack

    Refer to chapter “Using the batch counter” on page 64. Caution! If PostBase is ready to frank, letter transport starts as soon as a letter is positioned on the feeder.

  • Page 64: Using The Batch Counter

    You can use this function to have a precise number of mail pieces ready for dispatch. Caution! If PostBase is ready to frank, letter transport starts as soon as a letter is positioned on the feeder.
  • Page 65 For details on how to set up the feeder and position letter stacks, please read pages 60 to 64. PostBase feeds the letters one by one, prints, and places the franked letters in the catch tray. The counter displays the number of letters still to be franked.

  • Page 66: Franking Labels (Optional)

    PostBase Mailing System Franking labels (optional) With the optional label dispenser, PostBase can frank self-adhesive labels, which you can order from Francotyp-Postalia. Caution! We recommend to use only labels that have been approved by Francotyp-Postalia. The manufacturer FP has established reliability, safety and applicability.
  • Page 67 (see chapter 6.3.3.5). • Press the S button. TART PostBase prints the number of labels you have set. The counter displays the number of labels still to be franked. You can interrupt processing with the S button.

  • Page 68: Displaying And Clearing Down The Item Counter

    Apart from the counter for franking imprints in the register and the account counters, the PostBase features an item counter for franking imprints you can use as you like. The item counter counts all franking imprints. Independently of other counter func- tions you can reset this item counter to zero or use it as a daily or job counter.

  • Page 69: Displaying And Printing Registers

    Displaying and printing registers Displaying and printing registers The PostBase franking machine saves important parameters and information on used postage in registers. You can view and print the register states. • Open the M • Choose R EGISTERS The R...

  • Page 70: Download Postage

    OSTAGE To load the displayed sum: • Confirm the security prompt with Y PostBase will then establish a connection to the data center. Loading continues automatically. Please stand by. Data exchange may take some time. The new residual amount is indicated when loading ends.

  • Page 71: Special Functions

    Special functions Special functions Advert Only With the special function ‘Advert Only’, you can print advertising imprints (graphical adverts and text messages) that are stored in your PostBase Mailing System. • Open the M • Choose S PECIAL UNCTIONS • Choose A...

  • Page 72: Print Numbers

    6. The ‘Advert Only’ special function has its own counter. PostBase shows the number of imprints on the upper right side of the display. When quitting the ‘Advert Only’ function, the counter is reset to ‘0’.
  • Page 73 The ‘Print Numbers’ special function has its own counter. PostBase shows the number of imprints below the number to be printed. When quitting the ‘Print Numbers’ function, the counter is reset to ‘0’.

  • Page 74: Feed Only / Count Mail Pieces

    For detailed information, please read chapter 6.3.3. The ‘Feed Only’ special function has its own counter. PostBase shows the number of transported mail pieces on the upper right side of the display. When quitting the ‘Feed Only’ function, the counter is reset to ‘0’.

  • Page 75: Seal Only (Optional)

    With the special function ‘Seal Only’, you can seal and count letters without printing (up to 7 mm / 0.3"). This special function is only available on PostBase systems with feeder. Please heed the mail piece specifications on page 143.

  • Page 76: Advanced Settings & System Information

    You can adapt the display brightness to fine-tune the gray scales and increase the legibility of the displayed texts. • Open the M • Choose D ISPLAY RIGHTNESS PostBase opens the adjustment menu for display brightness. • Use the B buttons to RIGHTER ARKER achieve the desired setting.

  • Page 77: Tone Signals

    Advanced settings & system information 10.3 Tone signals PostBase confirms certain actions with a beep. A series of tone signals indicates an error. You can restrict the scope of audible signals to warnings or turn off the audible signals altogether.

  • Page 78: Account Administration

    PostBase Mailing System 10.4 Account administration If user management is enabled via PC software, the account administration features are only available to the administrator. 10.4.1 Switch account administration on / off Switching on • Open the M • Choose M...

  • Page 79: Display Account Information

    • Open the M • Choose M ANAGE CCOUNTS • Select S PostBase displays a list of all accounts containing the respective number and value of franked letters. 10.4.3 Set one account to zero • Open the M • Choose M...

  • Page 80: Standby Time

    10.6 Auto Off The PostBase franking machine switches off automatically if it is not used for some time. The Auto Off time is the time between your last operation and the time PostBase automatically switches off. • Open the M •...

  • Page 81: Meter Type (Not In All Countries)

    Advanced settings & system information Meter type (not in all countries) 10.7 The meter type setting defines whether PostBase displays and prints the postage in the 00.00 or 00.000 format. • Open the M • Select D ECIMAL ETER The current setting is shown on a dark background.

  • Page 82: User Interface Language

    PostBase Mailing System 10.8 User interface language The PostBase user interface supports multiple languages. • Open the M • Choose L ANGUAGE PostBase opens the language adjustment menu. The current setting is shown on a dark background. • Choose the desired language.

  • Page 83: Setting Up The Connection With The Data Center

    In case of problems, please contact your network administrator. • Open the M • Choose M ANAGE ONNECTION PostBase shows the current connection settings. Changing the settings • Press C HANGE • Simply follow the instructions on the display. The PostBase successively prompts you to specify all necessary details.

  • Page 84: View / Change Contact Information

    Francotyp- Postalia. A wrong phone number can cause troubles, e.g. during postage loading. • Choose C HANGE PostBase opens the adjustment menu where you can edit the phone number. • Type the phone number. • S the setting shown.

  • Page 85: Access Control / Pin

    PostBase can be protected against unauthorized use via a PIN. With the PC software, you can set up a user-specific access control for the PostBase. Please refer to the manual of the PC software. In the PostBase menu, the PIN function is then only accessible with the administrator PIN.

  • Page 86: Auto Postage Download

    Auto Postage Download The ‘Auto Postage Download’ feature facilitates keeping track of the remaining postage. When enabled, PostBase will warn you once the remaining postage reaches the preset threshold and will give you the opportunity to load postage. Enable ‘Auto Postage Download’ function •...
  • Page 87 Advanced settings & system information Change threshold • Open the M • Choose A OSTAGE OWNLOAD • To C the threshold (option is already HANGE selected), choose C ONTINUE • Enter the new threshold. • S the setting. Disable ‘Auto Postage’ function •...

  • Page 88: Remote Services

    Please stand by. Change ZIP / postal code (not in all countries) 10.14 You must inform Francotyp-Postalia of the new location of your PostBase if you wish to operate the PostBase at another location (e.g. after a relocation). • Open the M •...

  • Page 89: Maintenance And Care

    Maintenance and care Maintenance and care Have your PostBase mailing system cleaned and serviced regularly by an authorized Service staff. This guarantees long-term, trouble-free operation. Ask about our low- cost care and maintenance agreement. You can do the following work yourself: –...

  • Page 90: Changing The Ink Cartridges

    PostBase Mailing System 11.2 Changing the ink cartridges The PostBase franking machine monitors the filling level in the ink cartridges and issues a message when they must be replaced. We recommend that you always have a new FP cartridge kit in stock.
  • Page 91 The exchange procedure starts. The PostBase moves the ink cartridges to the exchange position and opens the flap. Caution! Do not lean on the flap or PostBase might lock the flap and move the ink cartridges into idle position again.
  • Page 92 PostBase Mailing System Inserting new ink cartridges Caution! Insert ink cartridges only when they have adapted to the ambient temperature of the franking machine (e.g. after storage in the basement or transport in a cold car). Otherwise, correct calibration will be impossible.
  • Page 93 Cleaning After calibration, the ink cartridges will be cleaned. Cleaning is performed automatically. Aligning ink cartridges The PostBase continues by aligning the ink cartridges and prompts you to place a letter. • Place an empty envelope for the test print.
  • Page 94 PostBase Mailing System Test print (example) The PostBase prints a test print with each a horizontal and vertical line pattern (similar to the example on the left). • Compare the horizontal line on the test print with the line patterns in the display.

  • Page 95: Aligning Ink Cartridges

    • Open the M • Choose P RINT YSTEM • Choose A in the submenu. LIGNMENT The PostBase starts the alignment procedure. Follow the instructions on the display. For a detailed description of the procedure, please refer to pages 93 / 95.

  • Page 96: Cleaning The Print System

    PostBase Mailing System 11.4 Cleaning the print system 11.4.1 Starting automatic print system cleaning You should start automatic print system cleaning only if the quality of the imprint is not good enough (e.g. blank spots in the imprint after longer periods out of use).

  • Page 97: Cleaning Ink Cartridges By Hand

    Maintenance and care 11.4.2 Cleaning ink cartridges by hand Caution! Inexpert cleaning can damage the ink cartridges and render them useless. Heed the following hints to avoid damage to the print system: • In case of print quality issues, always run the cleaning functions of the franking machine accessible from the M first.

  • Page 98: Print System: Displaying Filling Level

    • Align the cartridges (see chapter 11.3, page 95). 11.5 Print system: displaying filling level • Open the M • Choose P RINT YSTEM • Choose I in the submenu. NFORMATION The PostBase displays the filling level of the ink cartridges.

  • Page 99: Replacing The Transport Brush

    Maintenance and care 11.6 Replacing the transport brush When imprints on thin letters or labels appear compressed, the transport brush needs to be replaced. Caution! Make sure not to soil yourself, your clothes or any objects. Use a mat to deposit the drawer. Caution! As long as the print system is in printing position, the drawer is locked.
  • Page 100 • Push down the brush on the right side until it locks into place beneath the two teeth. • Push the drawer back in all the way. Make sure it engages properly on both sides. PostBase is ready for operation again.

  • Page 101: Feeder (Optional)

    We recommend using the ‘sealit’ sealing liquid. This special sealing liquid is available from Francotyp-Postalia. Warning! Switch off the PostBase mailing system and all components connected to it prior to topping up sealing liquid. Warning! Be extremely careful when handling liquids. If you fill the sealant tank, make sure not to wetten any parts connected to the mains.
  • Page 102 PostBase Mailing System • Remove sealant tank out of housing. • Unscrew sealant tank cover. • Fully empty sealant tank and, if necessary, clean it. • Fill the sealant tank with ‘sealit’ sealing liquid.
  • Page 103 Maintenance and care • Place sealant tank screw cover and tighten. • Turn sealant tank upside down in a non- dangerous area (e.g. over a sink) to check if the cover is well sealed. • Insert sealant tank into the housing with the cover downward.

  • Page 104: Adjust Moistening Level

    Depending on the position of the spacer ring, moistening of the envelope flaps can be reduced or increased. Warning! Switch off the PostBase mailing system and all components connected to it prior to adjusting the moistening level. • Switch off the mailing system.

  • Page 105: Cleaning / Changing The Moistening Sponge

    Check the condition of the sponge and replace it if exhausted. We recommend always keeping a new sponge in reserve. Warning! Switch off the PostBase mailing system and all components connected to it prior removing the sealant tank and changing the sponge.
  • Page 106 PostBase Mailing System • Remove sealant tank out of the housing and put it at a safe place. At the rear of feeder: • Carefully pull out to the back the sealant tray. • Empty sealant tray. • Lift the basket with the sponge out of the tray.
  • Page 107 Maintenance and care • Carefully insert the basket with sponge into the tray until basket and tray are flush. Mind the position of the cut-out. Cut-out Checks: Basket on the • Check if the basket is correctly seated: Basket flushed on top extreme left It must rest on the extreme left in the tray and close on top in a flushed manner.
  • Page 108 PostBase Mailing System • If necessary: Fill ‘sealit’ sealing liquid into sealant tank. Check for leakages. (For further information see chapter 11.7.1.) • Insert sealant tank into the housing with the cover downward. • Close the flap.

  • Page 109: Cleaning / Changing The Moistening Brush

    Maintenance and care 11.7.4 Cleaning / changing the moistening brush PostBase button • Switch off the mailing system. • Open roller transport by pressing on release key. Roller transport moves upward. Now you have access to the moistening brush beneath the roller support.
  • Page 110 PostBase Mailing System • Clean brush or replace with a new one. • Moisten a new brush before inserting it. • Hold the brush as shown in the figure. – The bristles must face down. – One leg of the leg spring is located in the brush groove and the other leg in the sword slot.

  • Page 111: Sealer (Optional)

    Maintenance and care 11.8 Sealer (optional) 11.8.1 Cleaning To remove glue residues the sealer should be cleaned once a month. • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left. Rocker with moistening felt •...

  • Page 112: Checking The Liquid Level And Filling 'Sealit' Sealing Liquid

    PostBase Mailing System 11.8.2 Checking the liquid level and filling ‘sealit’ sealing liquid • Check the liquid level in the sealer regu- larly. Make sure the sealer is always filled at least to the ‘min’ mark to prevent the felts from drying up.

  • Page 113: Replacing Felts

    Maintenance and care 11.8.3 Replacing felts • Separate the sealer from the franking machine: Slightly lift the franking machine on the left side and pull the sealer away to the left. • Empty the liquid reservoir. Removing the rocker with moistening felt •...
  • Page 114 PostBase Mailing System Installing the absorption felt • Install a new absorption felt as shown in Positioning contour the illustration. The felt should be halfway in the sealer. • Bend the upper part of the felt to the right Absorption felt...
  • Page 115 Maintenance and care Installing the rocker with moistening felt Leg spring The rocker features two clips that engage on the two bolts at the sealer. • Fit the new rocker such that one leg of the leg spring is located in the rocker groove and the other leg in the sealer slot.

  • Page 116: Tips For Troubleshooting

    ‘communication error’). For an overview of error group symbols, refer to page 139. You can correct many minor errors and issues occurring during PostBase operation yourself. Please contact the Customer Support if you cannot remedy an error by means of the display information and the hints given in the present Operator Manual.
  • Page 117 Call the Customer Support. On how to clear a letter jam, please see chapter 12.2. Letter jam Letter transport fails to PostBase does not show the Home screen. start Return to the Home screen and try again. Sensor does not recognize letter.
  • Page 118 (see chapter 5.1.4.3). no weight is determined for the letter on the scale Either PostBase does not recognize the scale, or the scale is defective. Call the Customer Support. The weight is too low or the scale is overloaded.
  • Page 119 Function not available The current user is not authorized to access this function. Please contact the system administrator. Postage download The PostBase fails to establish connection to the data procedure aborts center. Check connection configuration (see chapter 10.9). Check data center phone number (see chapter 10.10).
  • Page 120 Wrong ink cartridges inserted. Observe the specifications (see page 141). Contacts of the print system are soiled. Use the ‘clean and renew’ FP cleaning kit for ink-jet print systems to clean the contacts. Ink cartridges are defective. Call the Customer Support.
  • Page 121 When processing thick letters (>6 mm / 0.24"), use the ‘thick letters’ function (see page 62). Adjust the slope inclination (see page 61). Letter transport PostBase does not display the Home screen / the ‘Batch Processing’ pop-up (see chapter 6.3.3.4). does not start...
  • Page 122 The batch counter is turned on. After the pre-set number of mail pieces have been processed, PostBase will automatically stop (see chapter 6.3.3.5). PostBase signals a jam The sensors (light barriers) are soiled. Clean the sensors (see chapters 12.5 and 12.6).
  • Page 123 Error during installation An error message with troubleshooting information procedure appears. If necessary: • Turn off the PostBase (see chapter 4.1). Wait one minute. • Turn the PostBase on again. The installation procedure restarts. Make sure that the Connection Configuration is set correctly (see chapter 10.9).

  • Page 124: Removing Letter Jams In The Franking Machine

    • Pull the drawer to the front out of the housing. • Deposit the drawer on a mat. • Carefully remove jammed letters. • Push the drawer back in all the way. Make sure it engages properly on both sides. PostBase is ready for operation again.

  • Page 125: Removing Letter Jams In The Feeder

    • Release roller transport by pressing on release key. Roller transport moves upward. • Carefully remove jammed letters. • Press roller transport powerfully down until it clicks into place. The PostBase is ready for operation again.

  • Page 126: Correcting The Moistening Felt Position On The Rocker (Sealer)

    PostBase Mailing System 12.4 Correcting the moistening felt position on the rocker (sealer) Rocker with moistening felt • Slightly tilt the rocker and pull it off in an obliquely upward direction. Caution! Make sure to always hold the leg spring on the pin with one hand while posi- tioning the moistening felt.

  • Page 127: Cleaning The Sensors Of The Postbase

    Over time, paper dust may settle on the franking machine’s sensors and cause problems with recognizing positioned letters. We recommend cleaning the sensors in the PostBase once a month to ensure optimal results. You can order a special cleaning kit from Francotyp-Postalia.
  • Page 128 PostBase Mailing System • Push the drawer back in all the way. Make sure it engages properly on both sides. The PostBase is ready for operation again.

  • Page 129: Cleaning The Sensors Of The Feeder

    We recommend cleaning the sensors in the feeder once a month to ensure optimal results. You can order a special cleaning kit from Francotyp-Postalia. • Switch off the PostBase mailing system. • Release roller transport by pressing on release key.

  • Page 130: Removing / Inserting The Security Device

    Caution! When the franking machine or the security device was in a cold environment (i.e. below 10 °C / 50 °F) before: Wait for at least two hours before connecting and commissioning the PostBase franking machine. The franking machine needs this time to adapt to the ambient conditions. Any condensation evaporates.
  • Page 131 Tips for troubleshooting • Push the white slider next to the power socket on the PostBase in the direction of the arrow and hold it. The catch retracts and allows access to the security device. • Remove the security device out of its mounting.

  • Page 132: Manually Ejecting The Ink Cartridges

    • Push the white slider next to the power Opening for ink cartridge release socket on the PostBase in the direction of the arrow and hold it, thus allowing the manual removal of the ink cartridges. • Insert the stylus in the opening in the back of the franking machine.

  • Page 133: Calibrating The Touch Screen

    Tips for troubleshooting 12.9 Calibrating the touch screen • Turn on the PostBase. As soon as the screen displays PostBase logo: • Touch the display and keep your finger on it until the calibration procedure starts. • Follow the instructions on the display: Touch the points where the red circle symbol appears.

  • Page 134: Decommissioning And Disposing Of The Franking Machine

    Decommissioning and disposing of the franking machine To ultimately decommission the PostBase franking machine, you must correctly unsubscribe all postal services. PostBase will guide you through all required decommissioning steps in a dialog. We are pleased to assist if required. Please contact the Customer Support.

  • Page 135: Appendix

    Appendix – Overview of symbols Appendix Overview of symbols Menu functions Postage download Display register report Set franking date (not in all countries) Print system Print system information (display filling level) Clean print system Align cartridges Replace cartridges Calibrate cartridges Change account Remote Services / synchronize with data server Account administration...
  • Page 136 PostBase Mailing System Feed only Seal only Print numbers only Imprint offset (not in all countries) Auto postage download / set threshold Display / clear down piece counter Adjust display brightness Brighter Default Darker Display system info Change ZIP code / place of posting (not in all countries)
  • Page 137 Appendix – Overview of symbols Edit standby time Edit ‘Auto Off’ time Configure access control / PIN Display contact information / change data center phone number Set meter type (not in all countries)
  • Page 138 PostBase Mailing System Standard buttons Open product calculation menu Open Menu Start franking / automatic feeder Frank labels / print register on labels OK / Finished / Confirm / Save Cancel Continue Back Edit / Change ‘Differential weighing’ mode on ‘Differential weighing’...
  • Page 139 Appendix – Overview of symbols Error categories General error Printing plate error Account error Automatic feeder error Print system error Scale error Label dispenser error Security device error Communication error with the PC Postage calculation error Communication error with FP infrastructure.

  • Page 140: Technical Data

    PostBase Mailing System Technical Data Dimensions 310 mm (12.2") – housing – Length 146 mm (5.7") – hand feed tray / sealer 385 mm (15.2") – feeder 280 mm (11") – slope 320 mm / 445 mm (12.6" / 17.5") – catch tray min / max –...
  • Page 141 3 g to 7000 g (0.1 oz to 15 lb) (depending on machine configuration) Ink cartridges Ink cartridges FP cartridge kit for PostBase Operating and storage +15 °C to +35 °C (59 °F to 95 °F) conditions Use in closed rooms only...
  • Page 142 Ink-absorbent material (suitable for ink-jet printing) No dark paper No glossy coating on the surface to frank No bubble-foil material No corrugated board No extremely fibrous paper on which the data matrix symbol could smear Labels Self-adhesive labels for PostBase Subject to short-term modification.
  • Page 143 Appendix – Technical Data Envelope specifications for automatic sealing (feeder) Material Envelopes must be suitable for sealing by machine. The flap must be at the envelope’s long side. Sealing area Sufficient closure can only achieved with continuous sealing area. Subject to short-term modification.

  • Page 144: Declaration Of Conformity

    PostBase Mailing System Declaration of conformity...

  • Page 145: License

    Appendix – License License This is a copy of the current LICENSE file inside the CVS repository. LICENSE ISSUES ============== The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts.
  • Page 146 PostBase Mailing System * This product includes cryptographic software written by Eric Young * (eay@cryptsoft.com). This product includes software written by Tim * Hudson (tjh@cryptsoft.com). Original SSLeay License ----------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) * All rights reserved.

  • Page 147: Security Declaration For Data Usage

    Security Declaration for data usage Product Description: PostBase Mailing Machine The PostBase Mailing Machine is connected to the user’s local network through an Ethernet interface to share data with the Francotyp-Postalia Data Center using both the local network and a suitable available internet connection provided by the user.

  • Page 148: External Usb Modem (Optional)

    PostBase Mailing System External USB modem (optional) USB Modem 51.0052.3147.00: This Class B digital apparatus complies with Canadian ICES-003. This product meets the applicable Industry Canada technical specifications. The RINGER EQUIVALENCE NUMBER (REN) for the USB modem is 0.006. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface.

  • Page 149: Index

    Appendix – Index Index Absorption felt 111, 113, 114, 115 Calibrate ink cartridges 89 installing 114 Cartridges. See Ink cartridges removing 113 Catch tray 9 Access control 13, 85 adapting to envelope format 32 switch on / off 85 Change ink cartridges 90 Account 35, 55 Clean change 55...
  • Page 150 PostBase Mailing System connect 10, 20, 24 filling with sealing liquid 101 Data center install 23 change phone number 84 overview 11 display phone numbers 84 position letters in stack 60, 63 set up connection 83 processing single letters 64...
  • Page 151 52 position (feeder) 60, 63, 64 Ink cartridges 141 position (hand feed tray) 56 align 95 position (sealer) 57 calibrate 89 sealing (PostBase with feeder) 62 change 90 License 145 clean (automatic) 96 List 38 clean (by hand) 97 Load...
  • Page 152 29 Operation philosophy 33 turning on 29 Overview 9 withdraw 134 feeder 11 PostBase button 9, 54 franking machine 9 Power connection 10, 12, 20, 24 Print Numbers 72 set direction of counting 73 set start number 73...
  • Page 153 143 filling sealit sealing liquid 112 ink cartridges 141 install 17 mail piece specifications 142 replacing felts 113 PostBase mailing system 140 scale 141 Sealing liquid topping up (feeder) 101 USB modem (optional) 148 topping up (sealer) 112...
  • Page 154 PostBase Mailing System USB modem 20 REN (Ringer Equivalence Number) 148 technical specifications 148 USB port 10, 20 User 54 change 54 user profile 54 Warranty 159 Weighing differential weighing 49 normal weighing 47 Weighing mode change 44, 48 Weighing platform 9...
  • Page 155 Appendix – Index...
  • Page 156 PostBase Mailing System...
  • Page 157 Appendix – Index...
  • Page 158 PostBase Mailing System...

  • Page 159: Customer Support / Warranty

    Customer Support / Warranty Customer Support Every PostBase mailing system is thoroughly checked before leaving the factory. Should any faults occur with your PostBase mailing system in spite of our extensive quality control, please contact Francotyp-Postalia help line. fp-francotyp.com Warranty...
  • Page 161 Mailing system Addendum to the Operator Manual | USA |...
  • Page 162 For basic information on handling the PC software for PostBase, please read the User Manual RemoteOne / ReportOne. Please observe the instructions on intended use and the safety instructions in the PostBase Operator Manual.
  • Page 163 3 Special imprints and functions ___________________________________6 Postage correction _________________________________________6 Redate __________________________________________________7 Reply Mail metering ________________________________________9 4 Additional technical specification ________________________________10 PostBase – variants and equipment ___________________________10 Additional Technical Data ___________________________________11 The Security Device (PSD) _________________________________11 5 Glossary ____________________________________________________12 6 Index _______________________________________________________13...

  • Page 164: The Home Screen

    – Other information PostBase 20 – additional shortcut instead of Label/Feeder button: The Home screen appears after the PostBase was turned on and the start routine has been successfully completed. Depending on the settings, you may have to select a user and enter the PIN.

  • Page 165: The Usps Meter Imprint

    The illustration shows an example of a meter imprint for a First-Class letter with two advertising imprints (an SMS text/text message and a graphical advert/logo). For details on how to set the meter imprint, please read the PostBase Reference Guide.

  • Page 166: Special Imprints And Functions

    PostBase – Addendum to the Operator Manual Special imprints and functions Postage correction You can correct faulty meter imprints on an already metered letter. The correction print must always be printed on the non-address side of the mail piece. If you have metered a postage value which is too low, print a correction with the missing amount on the non-address side of the mail piece.

  • Page 167: Redate

    (e.g. date, imprint offset) in the same way as with a regular meter imprint. • Position the mail piece the non-address side face up. PostBase prints the correction imprint. When printing the postage correction, advertising imprints are not available. Redate If the meter imprint shows an incorrect date, you can print a correction with the correct date on the non-address side of the already metered mail piece.
  • Page 168 PostBase – Addendum to the Operator Manual Setting the date • Open the M • Select C HANGE • Type the date. • Press S to set the date. Print redate When the Home screen shows the desired settings for the redate imprint: •...

  • Page 169: Reply Mail Metering

    Special imprints and functions Reply Mail metering You can meter reply mail. When metering reply mail, PostBase prints a normal meter imprint without date. Setting the Reply Mail meter imprint In the Home screen: • Press the P button. RODUCT PostBase opens the Product calculation menu.

  • Page 170: Additional Technical Specification

    PostBase – Addendum to the Operator Manual Additional technical specification PostBase – variants and equipment Subject to short-term modification. | USA |...

  • Page 171: Additional Technical Data

    This device complies with FCC Part 15, Subpart B, Class B. The Security Device (PSD) The Revenector Security Device (PSD) used in your PostBase mailing system was authorized according to specifications of the United States Postal Service following an internationally valid practice. To commensurate to this standard the cryptographic keys used by the PSD have to be updated or exchanged after a specified period of time.

  • Page 172: Glossary

    PIN. RemoteOne RemoteOne is a user-friendly PC application enabling you to set up, maintain and use the PostBase mailing system (only PostBase 30/45/65/85). RemoteOne enables you to perform your mailing system’s basic functions directly on your computer.

  • Page 173: Index

    4 Home screen 4 show further shortcuts 4 SMS text 4, 5 Memory. See Shortcut Menu 4 Technical Data (in addition to PostBase Meter imprint 12 Reference Guide) 11 USPS (example) 5 Test print product 5, 12 PIN 12...
  • Page 174 PostBase – Addendum to the Operator Manual | USA |...

  • Page 175: Service

    Service Service FP Mailing Solutions Francotyp-Postalia, Inc. 140 N. Mitchell Court, Suite 200 Addison, IL 60101-5629 Customer Service (800) 341-6052 www.fp-usa.com...

Table of Contents