Chapter 12 Troubleshooting And Using Online Support - NETGEAR UTM5 Reference Manual

Troubleshooting and Using Online Support
12.
This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the UTM on?
Go to Basic Functioning
• Have I connected the UTM correctly?
Go to Basic Functioning
• I cannot access the UTM's web management interface.
Go to Troubleshoot the Web Management Interface
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password
• The date or time is not correct.
Go to Problems with Date and Time
• I need help from NETGEAR.
Go to Use Online Support
Note: The UTM's diagnostic tools are explained in
Utilities
on page 509.
on page 509.
on page 511.
on page 515.
on page 516.
on page 502.
on page 510.
on page 513.
on page 514.
Use Diagnostics
508
12
on page 511.