Chapter 10 Troubleshooting And Using Online Support - NETGEAR SRX5308 Reference Manual

Troubleshooting and Using Online
10.
Support
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the VPN firewall on?
Go to Basic Functioning
• Have I connected the VPN firewall correctly?
Go to Basic Functioning
• I cannot access the VPN firewall's web management interface.
Go to Troubleshoot the Web Management Interface
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password
• The date or time is not correct.
Go to Problems with Date and Time
• I need help from NETGEAR.
Go to Access the Knowledge Base and Documentation
Note: The VPN firewall's diagnostic tools are explained in
Diagnostics Utilities
on page 296.
on page 296.
on page 298.
on page 302.
on page 291.
295
on page 297.
on page 298.
on page 300.
on page 301.
on page 303.
Use the
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