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Canon imagePRESS A3200 Installation And Service Manual

For the canon imagepress c7010vp/c7000vp/c6010vp/c6000vp/c6010/c6000.
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Canon imagePRESS Server A3200
Installation and Service Guide
for the
Canon imagePRESS C7010VP/C7000VP/
C6010VP/C6000VP/C6010/C6000
Replacement parts and specifications are
subject to change. For the most current
parts list, contact your authorized service/
support center.
A guide for service technicians
EFI Part Number: 45093847
30 September 2010

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   Summary of Contents for Canon imagePRESS A3200

  • Page 1

    Canon imagePRESS Server A3200 Installation and Service Guide A guide for service technicians for the Canon imagePRESS C7010VP/C7000VP/ C6010VP/C6000VP/C6010/C6000 Replacement parts and specifications are subject to change. For the most current parts list, contact your authorized service/ support center. EFI Part Number: 45093847...

  • Page 2

    © 2010 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    ONTENTS ONTENTS ONTENTS REFACE imagePRESS Server media pack About the documentation Service documentation Customer documentation About this guide About the illustrations in this guide Terminology and conventions Precautions Tools you will need NTRODUCTION Features How the imagePRESS Server operates Print options NSTALLATION Installation sequence Checking the customer site...

  • Page 4

    ONTENTS PRESS S SING THE IMAGE ERVER Using the imagePRESS Server Control Panel Activity light Buttons Commands Using the copier touch panel Printing imagePRESS Server pages Network status LEDs Starting, shutting down, restarting, and rebooting ERVICE ROCEDURES Overview imagePRESS Server overview diagrams Accessing internal components Shutting down the system Opening the imagePRESS Server...

  • Page 5

    ONTENTS Power supply Hard disk drives Servicing HDDs inside the imagePRESS Server Servicing HDDs inside the security Enclosure Switch bank assembly DVD drive Restoring and verifying functionality after service YSTEM OFTWARE Overview Installing system software System updates Fiery Clone Tool ROUBLESHOOTING Troubleshooting process Preliminary on-site checkout...

  • Page 6

    ONTENTS PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance ERVICING A YSTEM WITH URNITURE Procedures NDEX...

  • Page 7

    IST OF FIGURES IST OF FIGURES IST OF FIGURES Printing system IGURE imagePRESS Server functional diagram IGURE Summary of installation steps and references IGURE Space requirements IGURE Contents of imagePRESS Server shipping box IGURE imagePRESS Server connections IGURE Copier interface cable connectors IGURE Copier and imagePRESS Server cable connections IGURE...

  • Page 8

    IST OF FIGURES Removing/replacing the UIB buttons IGURE Diagram of the imagePRESS Server motherboard IGURE Removing the motherboard tray IGURE Removing the motherboard from the tray IGURE Installing the motherboard tray IGURE Connecting the single-use dongle IGURE Motherboard battery IGURE Motherboard DIMM sockets IGURE Releasing a DIMM...

  • Page 9

    IST OF FIGURES Removing the cable cover and monitor cables IGURE Loosening the stability bracket IGURE Removing the left panel IGURE Loosening the monitor pole IGURE Removing the monitor pole assembly IGURE Routing the cables through the access cutout IGURE Tightening the monitor pole assembly IGURE Installing the left panel...

  • Page 11: Preface

    The term “imagePRESS Server” is used throughout this guide to refer to the Canon imagePRESS Server A3200. The term “copier” is used to refer to the Canon imagePRESS C7010VP/C7000VP/C6010VP/C6000VP/C6010/C6000. imagePRESS Server media pack The imagePRESS Server media pack contains the following: •...

  • Page 12: About The Documentation

    REFACE About the documentation The documentation for the imagePRESS Server is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install imagePRESS Server hardware and system software and service the imagePRESS Server. The “Troubleshooting”...

  • Page 13: About This Guide

    REFACE About this guide The Installation and Service Guide is divided into the following chapters: • Preface Provides general information about this guide and information that you should know before you attempt to install or service the imagePRESS Server. • Introduction Provides general information about the imagePRESS Server.

  • Page 14: About The Illustrations In This Guide

    REFACE About the illustrations in this guide Illustrations reflect the current shipping version of the imagePRESS Server at the time of publication. Components shown in these illustrations are subject to change. To obtain information about any imagePRESS Server components that do not match the illustrations in this guide, contact your authorized service/support center.

  • Page 15

    REFACE imagePRESS Server components Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/ support center. Install the correct parts as directed by your service/support center. The following terms are used throughout this guide when discussing imagePRESS Server components: •...

  • Page 16

    REFACE Connectors and components labeled “not used” Connectors and components labeled “not used” are disabled or are not used in the standard imagePRESS Server configuration. Manual conventions References to imagePRESS Server user documentation, such as Configuration and Setup, are displayed in italics. The user documentation files are located on the User Documentation The note indicator highlights important messages and additional information.

  • Page 17: Precautions

    REFACE Precautions Always observe the following general precautions when installing and servicing the imagePRESS Server: 1. Avoid pressing the surface of the LCD. Applying pressure to the LCD window will cause it to change color. 2. Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the imagePRESS Server display window.

  • Page 18

    REFACE 5. Always disconnect power before removing or opening the imagePRESS Server. 6. When connecting or disconnecting the power cable: • Only use the power cable that shipped with the imagePRESS Server or an appropriate replacement power cable available from an authorized provider. •...

  • Page 19

    REFACE 7. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the imagePRESS Server. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the imagePRESS Server is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.

  • Page 20

    REFACE 13. Never alter an existing network without permission. The imagePRESS Server will probably be connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and explicit permission of the system or network administrator or the shop...

  • Page 21: Lithium Battery Notice

    REFACE Lithium battery notice A danger of explosion exists if the battery is replaced with an incorrect type. Replace a battery only with the same type recommended by the manufacturer. Dispose of used batteries according to local regulations. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.

  • Page 22: Tools You Will Need

    REFACE Tools you will need In order to install or service the imagePRESS Server, the following tools and parts are required: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver • #0, #1, and #2 Phillips head screwdrivers •...

  • Page 23: Introduction

    Server. • Print color, grayscale, and black-and-white files. • Use the Canon imagePRESS C7010VP/C7000VP/C6010VP/C6000VP/C6010/C6000 as a high-resolution color scanner with Fiery Scan software. • Use over 100 resident fonts (126 Adobe Type 1 PostScript fonts and 10 TrueType fonts), plus several Adobe Multiple Master fonts used for font substitution when printing PDF files.

  • Page 24: How The Imagepress Server Operates

    NTRODUCTION imagePRESS Server Copier Networked computers or workstations Printing system IGURE The imagePRESS Server is one of several imaging products engineered and manufactured by Electronics for Imaging, Inc. How the imagePRESS Server operates The imagePRESS Server enables the customer to use the copier as a high-performance networked PostScript color printer.

  • Page 25: Figure 2: Imagepress Server Functional Diagram

    NTRODUCTION External devices Print device imagePRESS Server PCI Express Graphics Optional Copier board monitor interface board Memory CPU 0 Memory CPU 1 Copier Dongle interface Optional keyboard User mouse interface board HDDs SATA controller BIOS DVD drive Network interface Networked 10/100/1000Mbps computers +3.3/+5/±12V DC...

  • Page 26: Print Options

    NTRODUCTION Print options The imagePRESS Server allows users to use a variety of applications to create and print pages of text and/or images. The imagePRESS Server operates over a network. Printing over a network allows imagePRESS Server users to print documents directly from the applications in which the documents were created.

  • Page 27: Installation

    NSTALLATION NSTALLATION This chapter includes the following information: • Checking the customer site • Unpacking the imagePRESS Server • Installing the imagePRESS Server • Connecting the imagePRESS Server cables • Starting the imagePRESS Server for the first time • Completing the installation Installation sequence Familiarize yourself with this chapter before you attempt an installation.

  • Page 28: Figure 3: Summary Of Installation Steps And References

    NSTALLATION imagePRESS Server Mac OS UNIX computers computers workstations Unpack the imagePRESS Server (see page 32). Check installation requirements and verify site conditions. If possible, obtain Connect power and the dongle verification that the (see page 36). network is operational (see page 29).

  • Page 29: Checking The Customer Site

    NSTALLATION Checking the customer site Before you install the imagePRESS Server, check site conditions and inform the customer of any installation requirements. Copier readiness ❑ Is the copier configured for use with the imagePRESS Server? (For the proper settings, see the documentation that accompanies the copier.) ❑...

  • Page 30

    NSTALLATION Power ❑ Verify that there is a dedicated 15Amp grounded electrical outlet near the copier for the imagePRESS Server. Do not run the imagePRESS Server and the copier on the same circuit. • Do not use a 3-prong adapter in a 2-hole ungrounded outlet. •...

  • Page 31: Setting Customer Expectations

    NSTALLATION Setting customer expectations When the site is ready, installation of the imagePRESS Server takes about one hour. Inform the customer of the following: • The copier may be unavailable for up to one hour. • The network administrator must be available during the installation for network connectivity.

  • Page 32: Unpacking The Imagepress Server

    NSTALLATION Unpacking the imagePRESS Server The imagePRESS Server is assembled and shipped from the factory with all necessary cables and documentation (see page 34). Never lift the print server by grasping the top panel. The top panel does not support the weight of the system.

  • Page 33

    NSTALLATION PRESS S O UNPACK THE IMAGE ERVER 1. Open the box that contains the imagePRESS Server and remove the packing material. 2. Remove the contents from the accessory kit inside the imagePRESS Server box and inspect the contents for visible damage. The accessory kit should include the following items: •...

  • Page 34: Figure 5: Contents Of Imagepress Server Shipping Box

    NSTALLATION 3. Open the imagePRESS Server and SeeQuence Suite media packs. Let the customer or network administrator know that in order to take full advantage of the imagePRESS Server, the user software must be installed on computers that will print to the imagePRESS Server.

  • Page 35: Connecting The Imagepress Server

    NSTALLATION Connecting the imagePRESS Server You are now ready to make the following connections: • SeeQuence Suite dongle • Power • Copier • Network Before you begin, see “Precautions” on page Power cable Network SeeQuence Suite dongle Command/Status To copier upper port To copier lower port...

  • Page 36: Connecting Power And The Dongle

    NSTALLATION Connecting power and the dongle Use the following procedure to connect power and the dongle to the imagePRESS Server. O CONNECT POWER AND THE DONGLE 1. Connect the recessed end of the imagePRESS Server power cable to the power connector on the back of the imagePRESS Server, as shown in Figure 6 on page 35.

  • Page 37: Figure 7: Copier Interface Cable Connectors

    NSTALLATION Unkeyed Keyed Copier interface cable connectors IGURE 4. Connect the copier interface cables to the interface ports on the copier (see Figure 8 on page 38). Connect the keyed connector of one cable to the upper port on the copier. Connect the unkeyed connector of the other cable to the lower port on the copier.

  • Page 38: Figure 8: Copier And Imagepress Server Cable Connections

    NSTALLATION 5. Connect the other ends of the cables to their corresponding imagePRESS Server copier interface connectors (see Figure Connect the upper port on the copier to the left interface connector (unkeyed) on the imagePRESS Server. Connect the lower port on the copier to the right interface connector (keyed) on the imagePRESS Server.

  • Page 39

    NSTALLATION 6. Verify that the cables are firmly connected to the copier and imagePRESS Server. Make sure that the cable connectors are firmly locked into their respective ports on either end. To verify that the cable connectors are locked in place, gently move each cable connector side to side (not up and down).

  • Page 40: Connecting To The Network

    NSTALLATION Connecting to the network Use the following procedure to connect the imagePRESS Server to the customer network. O CONNECT TO THE NETWORK 1. Shut down the imagePRESS Server before connecting it to any network device (see page 51). 2. Obtain the appropriate straight-through Ethernet cable for the customer network connection: •...

  • Page 41: Starting The Imagepress Server For The First Time

    NSTALLATION Starting the imagePRESS Server for the first time This section describes how to start the imagePRESS Server for the first time after connecting the cables. PRESS S O START THE IMAGE ERVER 1. Make sure that the power switch on the back of the imagePRESS Server is in ON (|) position. imagePRESS Server power switch IGURE...

  • Page 42: Figure 11: Imagepress Server Power Button

    NSTALLATION 2. Power on the imagePRESS Server using the power button on the front panel. Press once and release the button to power on the system. The power supply automatically senses the correct voltage. imagePRESS Server power button IGURE 3. Wait for the system to power on and for the imagePRESS Server to reach Idle. The imagePRESS Server takes approximately 5 minutes to power on and reach Idle.

  • Page 43: Completing The Installation

    NSTALLATION Completing the installation To complete the installation of the imagePRESS Server at the customer site, do the following: 1. Print the Test Page and Configuration page (see “Printing imagePRESS Server pages” on page 49). 2. Ask the customer to verify the output. 3.

  • Page 44: Using The Image Press Server

    PRESS S SING THE IMAGE ERVER PRESS S SING THE IMAGE ERVER This chapter includes the following information: • Using the imagePRESS Server Control Panel • Accessing imagePRESS Server functions on the copier control panel • Printing imagePRESS Server pages •...

  • Page 45: Activity Light

    PRESS S SING THE IMAGE ERVER Activity light The activity light indicates current imagePRESS Server activity. If the light is: Off, The imagePRESS Server is powered off and the power cable is not plugged and the display into a power outlet. window is not backlit The imagePRESS Server is in Idle state.

  • Page 46: Using The Copier Touch Panel

    PRESS S SING THE IMAGE ERVER Using the copier touch panel The copier touch panel provides access to status and function screens for the imagePRESS Server. PRESS S O ACCESS IMAGE ERVER FUNCTIONS ON THE COPIER 1. On the copier touch panel, touch the arrow button. 2.

  • Page 47

    PRESS S SING THE IMAGE ERVER USB Media Server— Allows customers to print a file from a USB device to the imagePRESS Server. Allows customers to scan a document placed on the scanner glass or in the Scan Job— document feeder of the copier. For more information, see Utilities on the User Documentation CD.

  • Page 48

    PRESS S SING THE IMAGE ERVER Run Diagnostics —Allows you to run diagnostics on the following: – Video Diagnostics— Runs diagnostics on the copier interface board. – Test E-mail— Tests the imagePRESS Server e-mail printing feature. E-mail services must be enabled in Setup before the Test E-mail diagnostic can be run. For more information, see Configuration and Setup on the User Documentation CD.

  • Page 49: Printing Imagepress Server Pages

    PRESS S SING THE IMAGE ERVER Printing imagePRESS Server pages This section describes how to print the Test Page, the Configuration page, and other Fiery pages. • Test Page—verifies that all components of the imagePRESS Server-to-copier interface work. The Test Page is a color file that resides on the imagePRESS Server HDD. •...

  • Page 50: Network Status Leds

    PRESS S SING THE IMAGE ERVER Network status LEDs Two LEDs next to the network connector indicate the network link status and speed. For additional network information, see Configuration and Setup on the User Documentation Network link indicators ABLE LINK/ LINK/ACTIVITY LED Network link status ACTIVITY...

  • Page 51: Starting, Shutting Down, Restarting, And Rebooting

    PRESS S SING THE IMAGE ERVER Starting, shutting down, restarting, and rebooting The customer will generally leave the imagePRESS Server on all the time. Remember that when the imagePRESS Server is powered off, network access to the copier is interrupted. Power off the imagePRESS Server when you need to service the imagePRESS Server and before you remove or attach any cables to the imagePRESS Server.

  • Page 52

    PRESS S SING THE IMAGE ERVER PRESS S O RESTART THE IMAGE ERVER SOFTWARE FROM THE ONTROL ANEL Unless instructed otherwise by a service procedure, always restart the imagePRESS Server from the Control Panel or the copier touch panel. Do not use the reset button on the front of the imagePRESS Server to restart the system.

  • Page 53: Service Procedures

    ERVICE ROCEDURES ERVICE ROCEDURES Generally, the imagePRESS Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information on servicing the following components: • Boards and cables •...

  • Page 54: Imagepress Server Overview Diagrams

    ERVICE ROCEDURES imagePRESS Server overview diagrams The following figures provide an overview of the imagePRESS Server components. Unlabeled LCD and line components selection buttons are not used. DVD drive Power connector Front USB ports Reset button Power button Power switch Network 10/100/1000 USB ports (SeeQuence Suite...

  • Page 55: Figure 14: Imagepress Server Back And Side Views

    ERVICE ROCEDURES DVD drive Power supply Motherboard Slot 7 PCI-E x16 Slot 6 HDD1 Slot 5 Copier PCI-E1 x8 HDD2 Slot 4 interface Slot 3 ports PCI-E2 x8 HDD3 Slot 2 PCI-E x4 Slot 1 Back view Side view Motherboard connectors: PCI-E x16—Empty PCI-E1 x8—Copier interface board PCI-E2 x8—Graphics board...

  • Page 56: Figure 15: Exploded View Of Imagepress Server Components

    ERVICE ROCEDURES 1. Plug for top panel 2. Top panel 3. UIB (user interface board) 4. Power supply and power cables 5. Chassis 6. DVD drive 7. Switch bank assembly 8. Component sled 9. Option sled 10. Front panel 11. Upper faceplate 12.

  • Page 57: Figure 16: Data Cable Connections In The Imagepress Server

    ERVICE ROCEDURES Base of chassis Front of chassis For detailed locations of the connectors on the motherboard, see Figure 26 on page Cable key From 1. UIB cable User interface board USB1 connector on motherboard 2. Reset button cable Reset button in switch Motherboard (J102, pins 5 and bank assembly 7);...

  • Page 58: Figure 17: Power Cable Connections In The Imagepress Server

    ERVICE ROCEDURES Base of chassis Front of chassis Location of back fan (not shown) To power supply (not shown) For detailed locations of the connectors on the motherboard, see Figure 26 on page Cable key From 1. Front fan cable Front fan Motherboard fan connector (J52, left three pins) 2.

  • Page 59: Accessing Internal Components

    ERVICE ROCEDURES Accessing internal components This section describes how to shut down and open the imagePRESS Server. Always use the following procedures when opening the imagePRESS Server for inspection or service. Shutting down the system If the imagePRESS Server is powered on, you must shut down the system before you access the internal components.

  • Page 60: Opening The Imagepress Server

    ERVICE ROCEDURES Opening the imagePRESS Server To service internal components, open the imagePRESS Server as described in the following procedure. Never lift the print server by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le VERTISSEMENT poids du système.

  • Page 61

    ERVICE ROCEDURES PRESS S O OPEN THE IMAGE ERVER 1. Shut down the imagePRESS Server (see page 59). 2. Wait 10 seconds after the imagePRESS Server powers off, and then remove all external cables from the back of the system. 3.

  • Page 62: Figure 18: Removing/replacing The Left Or Right Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1. Remove the three screws that secure the panel to the back of the chassis (see Figure 18). Set aside the screws so that you can replace them later. 2.

  • Page 63: Figure 19: Removing The Upper Faceplate

    ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1. Remove the upper faceplate from the front panel (see Figure 19). Pull the bottom edge of the faceplate away from the front panel, and carefully remove the faceplate from the front panel.

  • Page 64: Figure 20: Removing/replacing The Front Panel

    ERVICE ROCEDURES 2. Pull outward to release the six tabs that secure the front panel to the chassis, and lift the panel off the chassis (see Figure 20). First release the two top tabs, then the two middle tabs, and then the two bottom tabs. Use a screwdriver to release the tabs that are hard to reach.

  • Page 65: Figure 21: Removing/replacing The Top Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1. Remove the plug from the top panel. Use a small flathead screwdriver to lift the edge of the plug out of the top panel, and remove the plug.

  • Page 66: Removing And Replacing Boards

    ERVICE ROCEDURES 3. Detach the UIB cable from its connector on the motherboard. For the connector location, see Figure 16 on page 4. Remove the panel from the chassis. Carefully guide the UIB cable out of the chassis as you remove the panel. 5.

  • Page 67: Copier Interface Board

    ERVICE ROCEDURES Copier interface board The copier interface board in the imagePRESS Server provides the print interface between the imagePRESS Server and the copier. Copier interface ports To PCI-E1 x8 connector on motherboard Diagram of copier interface board (component side) IGURE...

  • Page 68

    ERVICE ROCEDURES O REMOVE THE COPIER INTERFACE BOARD 1. Shut down the imagePRESS Server, remove all cables from the back, and then open the system (see page 59). In order to access the copier interface board, you must remove the left panel. Make sure that you have removed the copier interface cables from the back of the imagePRESS Server.

  • Page 69: Graphics Board

    ERVICE ROCEDURES Graphics board The graphics board provides the external DVI port for the optional monitor video cable connection. You can only connect your monitor to the DVI port. The model and appearance of the board may vary between systems. No additional software is required to use the DVI port provided by the board.

  • Page 70

    ERVICE ROCEDURES O REPLACE THE GRAPHICS BOARD 1. Insert the graphics board into the chassis. Tilt the board to fit the mounting bracket in the chassis slot corresponding to the PCI-E2 x8 connector on the motherboard. 2. Reseat the graphics board by installing it in the PCI-E2 x8 connector on the motherboard (see Figure 26 on page 76).

  • Page 71: User Interface Board

    ERVICE ROCEDURES User interface board The user interface board (UIB) provides the interface between the imagePRESS Server and the user. The front of the UIB contains circuitry for the following: • Activity light LEDs • Display window (LCD) • Four line selection buttons •...

  • Page 72: Figure 24: Removing/replacing The User Interface Board

    ERVICE ROCEDURES O REMOVE THE USER INTERFACE BOARD 1. Shut down and open the imagePRESS Server (see page 59). To access the UIB, you must remove the left, right, front, and top panels from the chassis. Be sure to detach the UIB cable from its connector on the motherboard, and pull the cable out of the chassis when removing the top panel.

  • Page 73: Figure 25: Removing/replacing The Uib Buttons

    ERVICE ROCEDURES O REPLACE THE USER INTERFACE BOARD 1. If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the new board (see Figure 25). The UIB buttons attach directly to the front of the UIB and extend through channels in the top panel.

  • Page 74

    ERVICE ROCEDURES 4. Secure the UIB to the underside of the top panel (see Figure 24 on page 72). Hold the plastic lens in place as you position the UIB in the mounting area of the top panel. Carefully fit the UIB buttons through the cutouts in the top panel. Replace the four screws that secure the UIB to the underside of the top panel.

  • Page 75: Motherboard

    ERVICE ROCEDURES Motherboard The motherboard has two quad-core Intel Xeon 2.8GHz CPUs. The CPUs control the image data transferred to and from the copier interface board. The motherboard controls HDD functions and the communication between the imagePRESS Server and external devices. DIMM sockets on the imagePRESS Server contain four 1GB DIMMs (see page 99).

  • Page 76: Figure 26: Diagram Of The Imagepress Server Motherboard

    ERVICE ROCEDURES 1. 8-pin power connector (PW3) 14. Empty PCI-E x16 connector 28. Battery (BAT) 2. USB ports 15. Copier interface board (PCI-E1 x8) 29. Jumper (J19) 3. USB ports and 16. Graphics board (PCI-E2 x8) 30. Front fan connector (J52) 10/100/1000Mbps connector (network) 17.

  • Page 77: Motherboard Jumpers

    ERVICE ROCEDURES Motherboard jumpers This section describes the factory default jumper configurations. Do not move or change any of the default jumper configurations. Jumper pins on the motherboard ABLE Default jumper configuration Location on motherboard (when the motherboard is oriented as shown in Figure 26 on page Left two pins:...

  • Page 78: Removing The Motherboard

    ERVICE ROCEDURES Removing the motherboard The motherboard attaches to the motherboard tray, which attaches to the side of the chassis below the power supply. Before you remove the motherboard, you must remove: • All boards installed on the motherboard • All cables connecting the motherboard to other components (including the three motherboard power cables, front and back fan cables, DVD drive data/power cable, HDD data cables, UIB cable, front USB cables, power button cable, reset button cable, and speaker cable)

  • Page 79

    ERVICE ROCEDURES O REMOVE MOTHERBOARD COMPONENTS FROM THE MOTHERBOARD 1. Shut down the imagePRESS Server, remove all cables from the back, and then open the system (see page 59). In order to access the motherboard, you must remove the left panel. 2.

  • Page 80: Figure 27: Removing The Motherboard Tray

    ERVICE ROCEDURES 3. Remove the two screws that secure the connector plate to the back panel of the imagePRESS Server (see Figure 27). 4. Remove the two thumb screws that secure the motherboard tray to the chassis. Thumb screw (1 of 2) Front Lift front edge of tray up and remove from chassis.

  • Page 81: Figure 28: Removing The Motherboard From The Tray

    ERVICE ROCEDURES O REMOVE THE MOTHERBOARD FROM THE MOTHERBOARD TRAY Follow standard ESD precautions (see page 19) when handling the motherboard. Avoid using excessive force and always place the motherboard on a grounded, non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the underside of the motherboard, especially beneath the battery socket.

  • Page 82

    ERVICE ROCEDURES 3. Lift the front edge of the motherboard to detach the back connectors from the connector panel. 4. Carefully remove the motherboard from the motherboard tray. As you remove the motherboard, make sure that it clears both the connector panel and the board guide.

  • Page 83: Replacing The Motherboard

    ERVICE ROCEDURES Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow these procedures can cause a corrupted system (not easily repaired in the field) or an incomplete installation (see “Error messages” on page 95).

  • Page 84

    ERVICE ROCEDURES O INSTALL THE MOTHERBOARD IN THE MOTHERBOARD TRAY 1. If protective covers are present on the CPU sockets on the new motherboard, remove them. Then install the covers on the CPU sockets on the old motherboard to protect the circuitry. 2.

  • Page 85: Figure 29: Installing The Motherboard Tray

    ERVICE ROCEDURES O REPLACE THE MOTHERBOARD TRAY This procedure assumes that you have installed the motherboard in the motherboard tray, as described on page 1. Carefully insert the motherboard tray into the chassis. Move all cables aside as you insert the motherboard tray; make sure that the tray is not pinching or covering any cables in the chassis.

  • Page 86

    ERVICE ROCEDURES O REPLACE MOTHERBOARD COMPONENTS 1. Replace the following cables attached to the motherboard (for the location of each connector on the motherboard, see Figure 26 on page 76): • Speaker cable (SPKR J105 pins) Make sure that the triangle on the cable connector is aligned with the correct pin, as shown in Figure 16 on page •...

  • Page 87

    ERVICE ROCEDURES 2. Replace the copier interface board to connector PCI-E1 x8 on the motherboard (see page 67). When installing the board, verify the following: • The board is installed in connector PCI-E1 x8 on the motherboard, and the board connector is properly aligned with the PCI connector.

  • Page 88: Figure 30: Connecting The Single-use Dongle

    ERVICE ROCEDURES O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that you have installed a new motherboard and reassembled the imagePRESS Server. 1. Remove all dongles (such as for SeeQuence Suite) and USB devices (except for the optional keyboard and mouse) that may be currently installed on the front and back of the imagePRESS Server.

  • Page 89

    ERVICE ROCEDURES 3. Power on the imagePRESS Server using the power button on the front panel. Allow the system to start up and reach Idle. At this point the imagePRESS Server is in Service Mode, so you can make sure the new motherboard solves the problem you are trying to troubleshoot.

  • Page 90

    ERVICE ROCEDURES Transferring options to the new motherboard After you verify that the new motherboard solves the problem that you are troubleshooting, you must use the Fiery Options Utility DVD and the one-time use dongle to transfer options to the new motherboard. Once the options are transferred, the new motherboard is customized and cannot be used in another system.

  • Page 91

    ERVICE ROCEDURES 4. To continue, choose the Control Panel or optional monitor (if present) as the interface to use throughout the option transfer process. The first screen that displays when you start the Fiery Options Utility allows you to choose the interface that you will use throughout the procedure.

  • Page 92

    ERVICE ROCEDURES Control Panel Action Monitor Action Allow the transfer process Select Back to continue. Enabling options. Fiery Options Utility to continue without Please wait.. Do not shut down or interruption (approximately Successfully enabled: reset server or two minutes). Options transferred successfully remove dongle.

  • Page 93

    ERVICE ROCEDURES 8. Wait for Idle to display on FieryBar. If the imagePRESS Server is not connected to the copier, “Check power and cable” displays instead. 9. Shut down the imagePRESS Server and reattach any dongle(s) (for example, for SeeQuence Suite) or USB device that you may have removed previously.

  • Page 94

    ERVICE ROCEDURES 4. Follow the onscreen prompts: • Viewing Dongle Information before transferring options: Control Panel Monitor Server Info Fiery Options Utility Fiery Options Utility Dongle Info Select New Motherboard # of Uses: 1 Enable option(s) Transfers options to the new motherboard. Exit &...

  • Page 95

    ERVICE ROCEDURES Error messages One of the following error messages may display on the imagePRESS Server Control Panel or the monitor when you attempt to transfer options to the new motherboard. The dongle is missing or No dongle found! Please connect a dongle to the server— improperly attached.

  • Page 96: Replacing Parts On The Motherboard

    ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the battery, DIMMs, and CPUs on the motherboard. It also discusses how and when to clear the motherboard CMOS. Before performing any of these procedures, shut down and open the imagePRESS Server (see page 59).

  • Page 97: Figure 31: Motherboard Battery

    ERVICE ROCEDURES O REPLACE THE MOTHERBOARD BATTERY 1. Shut down the imagePRESS Server, remove all cables from the back, and open the system (see page 59). In order to access the battery, you must remove the left panel. 2. Locate the battery on the motherboard (see Figure 26 on page 76).

  • Page 98: Clearing The Cmos

    ERVICE ROCEDURES Clearing the CMOS Clear the CMOS after installing a new DIMM or CPU to ensure compatibility between the new component and the previous settings stored in the BIOS. CMOS O CLEAR THE 1. Access and open the imagePRESS Server, as described on page Be sure to remove the power cable from the imagePRESS Server before opening the system and clearing the CMOS.

  • Page 99: Dimms

    ERVICE ROCEDURES DIMMs The motherboard has twelve DIMM sockets organized into two sets, as shown in Figure Set 1 A: J11 B: J9 C: J7 CPU 0 Set 0 CPU 1 C: J1 B: J3 A: J5 Motherboard DIMM sockets IGURE The imagePRESS Server standard configuration provides four 1GB DIMMs for a total of 4GB of memory (J11, J9, J5, and J3 are occupied).

  • Page 100

    ERVICE ROCEDURES When installing DIMMs, note the following: • Only the odd-numbered sockets in Figure 32 on page 99 are used. Do not install DIMMs in even-numbered sockets J12, J10, J8, J6, J4, or J2. • The DIMM configurations installed in socket Set 0 and Set 1 must be identical. That is, each set must contain the same number of DIMMs and the total memory capacity installed in each set must be the same.

  • Page 101: Figure 33: Releasing A Dimm

    ERVICE ROCEDURES DIMM O REPLACE A 1. Shut down the imagePRESS Server, remove all cables from the back, and open the system (see page 59). In order to access the DIMMs, you must remove the left panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM. DIMM Lever Lever...

  • Page 102: Motherboard Cpus

    ERVICE ROCEDURES Motherboard CPUs The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before removing a CPU from its socket, you must disconnect the CPU fan cable from the motherboard and remove the CPU cooling assembly from the motherboard. The CPU cooling assembly consists of a fan and a heatsink.

  • Page 103

    ERVICE ROCEDURES O REMOVE A COOLING ASSEMBLY To avoid flexing and possibly damaging the motherboard, always service the CPU cooling assemblies one at a time. If you must service both CPU cooling assemblies, observe the following guidelines: remove, service, and replace the first cooling assembly; then remove, service, and replace the second cooling assembly.

  • Page 104: Figure 35: Removing/replacing The Cpu Cooling Assembly

    ERVICE ROCEDURES 3. Loosen the four mounting screws that secure the CPU cooling assembly to the motherboard and motherboard tray (see Figure 35). Partially loosen each screw before loosening any one screw entirely. Mounting screw (1 of 4) Mounting hole in motherboard (1 of 4) Removing/replacing the CPU cooling assembly IGURE...

  • Page 105: Figure 36: Replacing A Cpu

    ERVICE ROCEDURES O REMOVE A This procedure assumes that you have removed the CPU cooling assembly, as described on page 103. 1. Lift the CPU socket lever to release the socket cover (see Figure 36). 2. Carefully open the socket cover. 3.

  • Page 106

    ERVICE ROCEDURES O REPLACE A COOLING ASSEMBLY This procedure assumes that you have installed the CPU in the motherboard CPU socket, as described in page 105. 1. Prepare the surfaces of the CPU and CPU cooling assembly for proper thermal conduction: •...

  • Page 107: Fans

    ERVICE ROCEDURES Fans Inside the imagePRESS Server, one front fan and one back fan run continuously when the system is on. The fans circulate air inside the imagePRESS Server in order to cool integrated circuits within the system. You should hear the fans start as soon as you power on the imagePRESS Server.

  • Page 108: Front Fan

    ERVICE ROCEDURES Front fan The following procedures describe how to remove and replace the front fan. The front fan is secured to the chassis by a plastic mounting bracket. O REMOVE THE FRONT FAN 1. Shut down the imagePRESS Server, remove all cables from the back, and then open the system (see Figure on page 59).

  • Page 109: Figure 38: Removing/replacing The Front Fan From The Bracket

    ERVICE ROCEDURES 4. If you are replacing the old fan with a new fan, remove the four plastic rivets that attach the old fan to the mounting bracket, and remove the fan from the bracket (see Figure 38). To remove a rivet, use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers.

  • Page 110

    ERVICE ROCEDURES O REPLACE THE FRONT FAN 1. Position the fan on the mounting bracket. When correctly positioned, the metal grille on the fan should face away from the bracket and the fan cable should be able to reach its connector on the motherboard. 2.

  • Page 111: Back Fan

    ERVICE ROCEDURES Back fan The following procedures describe how to remove and replace the back fan. O REMOVE THE BACK FAN 1. Shut down the imagePRESS Server, remove all cables from the back, and then open the system (see page 59).

  • Page 112: Figure 40: Installing The Fan Grille

    ERVICE ROCEDURES O REPLACE THE BACK FAN 1. If you are replacing the old back fan with a new back fan, remove the metal grille from the face of the new fan and reattach it to the opposite face of the new fan (see Figure 40).

  • Page 113: Power Supply

    ERVICE ROCEDURES Power supply This section describes how to remove and replace the power supply. For more information about the power supply, see “Physical specifications” on page 174. Do not open the power supply for service or troubleshooting purposes. Opening the power supply voids the warranty.

  • Page 114

    ERVICE ROCEDURES Power supply cable details ABLE Cable connector Pin(s) Wire color Voltage Connection All voltages listed in this table are direct current voltages (VDC). 1, 2, 12 Orange +3.3V 3, 5, 7, 15, 17, 18, Black 24-pin ATX 19, 24 (PW2) 4, 6, 21, 22, 23 Gray...

  • Page 115

    ERVICE ROCEDURES Cable connector Pin(s) Wire color Voltage Connection Yellow&White +12V Black Black — not connected Black 4-pin connector (not used) SATA (5-pin) connector to each HDD Black Yellow&White +12V Yellow&White +12V Black Black DVD drive data/power cable — not connected Black 4-pin connector to DVD drive data/power cable...

  • Page 116: Figure 41: Removing/replacing The Power Supply

    ERVICE ROCEDURES 9. Remove the four back panel screws that attach the power supply to the back of the chassis (see Figure 41). 10. Remove the left and right screws that secure the power supply’s support beam to the two chassis bars (see Figure 41).

  • Page 117

    ERVICE ROCEDURES O REPLACE THE POWER SUPPLY 1. Make sure that the imagePRESS Server is in the upright position. 2. Position the power supply inside the chassis (see Figure 41 on page 116). Place the power supply on top of the left and right chassis bars. Fit the ends of the support beam over the chassis bars, and position the power supply so that it is flush against the back panel.

  • Page 118: Hard Disk Drives

    ERVICE ROCEDURES Hard disk drives The factory-installed HDDs (hard disk drives) are formatted and loaded with system software, network drivers, and printer fonts. The HDDs are also used to store spooled print jobs. If you replace a HDD with a new one, you must reinstall system software and user software on the system.

  • Page 119: Servicing Hdds Inside The Imagepress Server

    ERVICE ROCEDURES Servicing HDDs inside the imagePRESS Server This section describes how to remove and replace HDDs installed inside the imagePRESS Server. The HDDs are identified as follows: • HDD1 is the 250GB HDD installed in the top slot of the chassis. HDD1 is partitioned into drive letters c:\ and d:\.

  • Page 120: Figure 43: Removing/replacing The Hdd

    ERVICE ROCEDURES O REMOVE A 1. If you have not done so already, allow the network administrator the opportunity to print the Job Log and save any custom simulation and output profiles. Also, print the following, if possible: • Configuration page—lists any installed options and records the customer’s current Setup configuration (for more information, see page 49).

  • Page 121: Figure 44: Removing/replacing The Hdd Bracket

    ERVICE ROCEDURES 6. If you are replacing the old HDD with a new HDD, remove the four screws that attach the old HDD to its bracket, and remove the HDD (see Figure 44). Set the screws aside so you can replace them later. Make sure to support the HDD as you remove the screws.

  • Page 122

    ERVICE ROCEDURES O REPLACE A Do not replace the HDD and the motherboard at the same time. Doing so may result in system corruption. It is unlikely that both the HDD and the motherboard are defective; therefore, avoid replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, see page 141 page...

  • Page 123: Servicing Hdds Inside The Security Enclosure

    ERVICE ROCEDURES 6. Connect the SATA power cable connectors to all three HDDs. Always connect power to the SATA power connectors on the HDDs. Do not use the PATA power connectors, if they are present on the HDDs. 7. Reassemble the imagePRESS Server (see page 130).

  • Page 124: Switch Bank Assembly

    ERVICE ROCEDURES Switch bank assembly The switch bank assembly attaches to the component sled in the front of the chassis. The switch bank assembly includes the following components: • DVD drive • Power button and power button cable • Reset button and reset button cable •...

  • Page 125: Figure 45: Removing/replacing The Component Sled

    ERVICE ROCEDURES 4. Remove the component sled from the chassis (see Figure 45). Press the latches on the sides of the component sled and carefully pull the sled out of its slot in the front of the chassis. Be careful not to damage the EMI gasket lining the slot in the chassis. Guide the cables out of the chassis as you remove the component sled to prevent them from catching or tangling on internal parts.

  • Page 126: Figure 46: Removing/replacing The Switch Bank Assembly

    ERVICE ROCEDURES 5. Remove the switch bank assembly from the component sled (see Figure 46). Remove the three screws that attach the switch bank assembly to the component sled. Pull the switch bank assembly straight out of the component sled. Guide the cables as you remove the switch bank assembly from the component sled.

  • Page 127

    ERVICE ROCEDURES 4. Install the component sled in the chassis (see Figure 45 on page 125). • Route the cables of the switch bank assembly in through the chassis so that the cables are within reach of their connectors on the motherboard. •...

  • Page 128: Dvd Drive

    ERVICE ROCEDURES DVD drive The DVD drive is installed in the front of the chassis. The drive is used to install system software and archive data on writable media. O REMOVE THE DRIVE 1. Shut down the imagePRESS Server, remove all cables from the back, and then open the system (see page 59).

  • Page 129

    ERVICE ROCEDURES O REPLACE THE DRIVE 1. Secure the DVD drive to the switch bank assembly using the four screws that you removed earlier (see Figure 47 on page 128). 2. Install the switch bank assembly in the component sled, and then install the component sled in the chassis (see page 126).

  • Page 130: Restoring And Verifying Functionality After Service

    ERVICE ROCEDURES Restoring and verifying functionality after service Complete your inspection and service by reassembling and verifying the imagePRESS Server. Do not lift the imagePRESS Server without assistance. Follow standard ESD precautions when handling internal components (see page 17). PRESS S O REASSEMBLE AND VERIFY THE IMAGE ERVER 1.

  • Page 131: Figure 48: Imagepress Server Verification Steps

    ERVICE ROCEDURES Verification steps Troubleshooting tips Make sure to reassemble the imagePRESS Server. See page 130. (For cable connections, see page 57 page 58.) Connect power and the dongle to the imagePRESS Server. See page Connect to the copier. See page Power on the copier, and then power on the If the imagePRESS Server does not start up, see the section on startup...

  • Page 132: System Software

    YSTEM OFTWARE YSTEM OFTWARE This chapter describes how to install system software from the system software media. Overview The imagePRESS Server ships with system software pre-installed on the HDDs (hard disk drives). If you need to reinstall system software in the future, use the two System Software DVDs included in the media pack.

  • Page 133: Installing System Software

    HDDs; Impose templates saved on the default directory on the HDDs; Preflight setup; virtual printer setup; and custom spot colors. • —The Canon software for service technician is deleted when Technician-related software you install system software. Be sure to reinstall the technician-related software after installing system software.

  • Page 134

    YSTEM OFTWARE 3. Save the current imagePRESS Server settings, if possible: • Open a Web browser window on a client computer that is on the same network as the imagePRESS Server. • In the URL field of the browser, type the IP address of the imagePRESS Server, and press Enter.

  • Page 135

    YSTEM OFTWARE 6. At the message “All data will be deleted,” select Yes. The “All data will be deleted” message is displayed on both the Control Panel and the optional monitor (if present). You can choose which interface to use for the installation process by selecting Yes on either the Control Panel or the optional monitor.

  • Page 136

    YSTEM OFTWARE 10. At the Control Panel message “User Software installation is complete. Remove CD/DVD. System will reboot,” remove System Software DVD2. Allow the system to reboot automatically and reach Idle. When the system reaches Idle, imagePRESS Server logo screen appears on the Control Panel. If the Control Panel activity light flashes red, or the FieryBar on the optional monitor flashes red and displays the message “Unable to detect video boards: Make sure video boards are installed,”...

  • Page 137

    After configuring the desired settings, exit Setup and allow the system to reboot. 13. Reinstall the Canon technician-related software. The technician-related software is deleted when you install system software and must be reinstalled.

  • Page 138: System Updates

    YSTEM OFTWARE System updates Advise the network administrator at the customer site that the System Updates feature (available through the Start menu on systems equipped with a monitor) allows customers to schedule and accept installation of certain imagePRESS Server software updates from a secure site on the Internet.

  • Page 139: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING This chapter identifies the source of common problems that may occur with the imagePRESS Server and suggests ways of correcting them. Suggested actions may include reading user documentation, located on the User Documentation CD. Troubleshooting process The imagePRESS Server is a server for the copier and is generally part of a configuration like the one shown in Figure 49.

  • Page 140: Preliminary On-site Checkout

    ROUBLESHOOTING Preliminary on-site checkout Your goal in the preliminary onsite checkout is to solve problems quickly with a minimum of troubleshooting. Start by verifying that the network is functioning, no unauthorized software or hardware is installed on the imagePRESS Server, and the problem is not with a particular print job or application.

  • Page 141: Checking Interface Cables

    ROUBLESHOOTING Checking interface cables Before removing the left panel of the imagePRESS Server to check internal components, eliminate the most obvious sources of problems. Verify the following: • All interface cables to the system are plugged into the proper connectors on the back panel of the imagePRESS Server (see Figure 50).

  • Page 142: Checking Internal Components

    ROUBLESHOOTING Checking internal components To check the internal components, you must remove the left panel of the imagePRESS Server. Before you remove imagePRESS Server panels to inspect and handle internal components, see “Precautions” on page 17. Use standard ESD precautions when handling printed circuit boards and other electronic components.

  • Page 143: Inspecting The System

    ROUBLESHOOTING Inspecting the system If checking cable and board connections does not fix the problem, consider inspecting the system component by component (see Table 5) and verifying that each hardware component is properly installed and configured before you decide to replace costly components. If a component in the system you are servicing does not meet a condition listed in Table 5 it is not clear how to fix the problem (for example, if the system hangs before reaching Idle),...

  • Page 144

    ROUBLESHOOTING Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page 60 – Present – Properly aligned – Installed securely – Installed on the appropriate site – The correct part for the system – Not visibly damaged •...

  • Page 145

    ROUBLESHOOTING Conditions to verify Part and additional page references Board is: Graphics board, page 69 • Present (Not pictured; model and appearance of board may vary between systems) • Installed in the correct slot • Well-seated • Not visibly damaged All fan and ribbon cables on the board are: •...

  • Page 146

    ROUBLESHOOTING Conditions to verify Part and additional page references The HDDs are: HDD (3), page 118 • Present • Correctly installed • Not visibly damaged HDD data cables are: • Present • Firmly connected to the correct SATA connectors on the motherboard (see page 122)

  • Page 147

    ROUBLESHOOTING Conditions to verify Part and additional page references Each cable required is: UIB cable, page 71 • Present • Installed in the correct connector • Well-seated • Not visibly damaged (cable or connector) Copier interface cable (2), page 36 Command/status cable, page 36 Data/power cable (to DVD drive),...

  • Page 148: Normal Startup Sequence

    ROUBLESHOOTING Normal startup sequence When you power on or reboot the imagePRESS Server, the system runs the following startup routine on the Control Panel. It takes approximately two minutes for the imagePRESS Server to complete the startup routine and reach Idle. The following figure is approximate.

  • Page 149: Error Messages And Conditions

    ROUBLESHOOTING Error messages and conditions To learn possible causes and solutions for a specific error message or condition, find the symptom in Table 6 and perform the appropriate suggested actions. For errors or conditions that are described as occurring in a specific stage of the boot up process, see “Normal startup sequence”...

  • Page 150

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup imagePRESS Server does not The imagePRESS Server is powered off. Press the power button on the front panel. start up. One of the following: 1. Check all cables and connections again. 2. Make sure that the CMOS jumper is correctly installed on •...

  • Page 151

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) System does not reach Idle One of the following: 1. Power off, wait 10 seconds, and then power on again. within 5 minutes of powering 2. If the problem persists, check all cables and connections •...

  • Page 152

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) System hangs during One of the following: 1. Check all cables and connections again and reboot. motherboard BIOS 2. Check the DIMMs and reseat them to remove any • Missing, unmatched, incorrect, control of startup.

  • Page 153

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) System hangs during Windows One of the following: 1. Make sure that no media is in the DVD drive during startup, and then reboot the system. control of startup. • Media in DVD drive during startup 2.

  • Page 154

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) System hangs during Windows See previous page. (Continued from previous page.) control of startup. 6. If the problem persists, check for a faulty HDD. To troubleshoot the HDDs, connect a monitor, keyboard, and mouse to the imagePRESS Server. Reboot the system.

  • Page 155

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) System hangs during server One of the following: 1. Recheck all cables and connections. software control of startup 2. If the problem persists, reinstall the system software • Corrupt system software (see page 132).

  • Page 156

    ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) The system takes a long time to Possibly one of the following: 1. If the slow startup happens following installation of a software patch or update, shut down, and then restart to start up.

  • Page 157

    ROUBLESHOOTING Symptom Possible cause Suggested action Shutdown Control Panel LCD remains lit The system has been powered off 1. Power on the imagePRESS Server by pressing the power button on the front panel. even after the system has shut manually using the power button on the down.

  • Page 158

    ROUBLESHOOTING Symptom Possible cause Suggested action System problems (continued) System performs slowly or One of the following: 1. Check the DIMMs and reseat them to remove any oxidation on the connectors (see page 99). Make sure hangs periodically. • Missing or faulty DIMMs, that the DIMM configurations in both socket sets are or faulty DIMM connections identical (see...

  • Page 159

    ROUBLESHOOTING Symptom Possible cause Suggested action System problems (continued) System performs slowly or See previous page. (Continued from previous page.) hangs periodically. 4. If the problem persists, verify the CPU and CPU fan connections, and verify that the CPU heatsinks are securely installed (see page 102).

  • Page 160

    ROUBLESHOOTING Symptom Possible cause Suggested action Service messages 1 file(s) copied hangs during One of the following: 1. Wait 5–10 more minutes to make sure that the system is really hanging. If it is, power off, wait 10 seconds, and system software installation •...

  • Page 161

    ROUBLESHOOTING Symptom Possible cause Suggested action Service messages (continued) One of the disks is bad. System software installer has detected If the problem persists, check for a faulty HDD. Cannot continue with that one of the HDDs is faulty. To troubleshoot the HDDs, connect a monitor, installation.

  • Page 162

    ROUBLESHOOTING Symptom Possible cause Suggested action Network If you suspect a network problem, consider the following: • If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

  • Page 163

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier itself does not need servicing or adjusting. Test Page fails to print.

  • Page 164

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Test Page fails to print. (continued from previous page) Check for a faulty HDD. To troubleshoot the HDDs, connect a monitor, Faulty HDD keyboard, and mouse to the imagePRESS Server. Reboot the system. At the Serial ATA AHCI BIOS screen on the monitor, wait for the Port-XX displays to appear and press the Pause/Break key.

  • Page 165

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Configuration page is One of the following: 1. Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors (see page 99). completely or mostly blank. • Missing, unmatched, incorrect, 2.

  • Page 166

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Color quality is Problem with the copier Test the copier and service, if necessary (see copier service documentation). not consistent. File or application problem 1. Print the imagePRESS Server Test Page (see page 49).

  • Page 167

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Color quality is Loose or faulty cable connections, or 1. Recheck the copier interface cables and connections at the back of imagePRESS Server and the copier (see not consistent. problem with the copier interface boards page 36).

  • Page 168

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Print quality is poor. Missing or outdated printer Make sure that the appropriate printer description file is installed. description file For information on printer files, see Printing on the User Documentation CD. Application cannot find the appropriate printer description file Problem with the copier...

  • Page 169

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Print quality is poor. Loose or faulty cable connections, or 1. Recheck the copier interface cables and connections at the back of imagePRESS Server and the copier (see problem with the copier interface board (Continued from the previous page 36).

  • Page 170

    ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) Pages come out blank or tinted Loose cable connection between the 1. Recheck the copier interface cables and connections at the back of imagePRESS Server and the copier (see with a color. imagePRESS Server and the copier page 36).

  • Page 171: Clearing The Cmos

    ROUBLESHOOTING Clearing the CMOS Use the following procedure to clear the CMOS for the imagePRESS Server, when suggested as a troubleshooting action. CMOS O CLEAR THE 1. Make sure the imagePRESS Server is powered off, and remove the power cable from the system.

  • Page 172: Diagnostic Tools

    ROUBLESHOOTING Diagnostic tools Additional diagnostic tools are available through the imagePRESS Server Functions menu on the copier touch panel. These tools include Video Diagnostics and Test E-mail. Video Diagnostics If you suspect that there may be a problem with the copier interface board (for example, the print quality of output is poor), you can run Video Diagnostics to make sure the copier interface board is installed properly.

  • Page 173: Test E-mail

    ROUBLESHOOTING Test E-mail Test E-mail allows you to perform a quick test of the imagePRESS Server E-mail feature without actually having to scan a document off the copier glass and e-mail it over the network. The test causes the system to send an e-mail to itself. You review the results of the test by printing the E-mail Log.

  • Page 174: Specifications

    PECIFICATIONS PECIFICATIONS This chapter provides an overview of imagePRESS Server features. Hardware features • Two quad-core Intel Xeon 2.8GHz CPUs • Memory—4GB • RJ-45 connector for 10Mbps, 100Mbps, or 1000Mbps connectivity over twisted pair cable • One 250GB and two 500GB HDDs •...

  • Page 175: User Software

    PECIFICATIONS User software Installers for the imagePRESS Server user software are located on the User Software DVD and on the imagePRESS Server hard disk in e:\efi\user_sw. A complete description of the software is provided in Welcome (located on the User Documentation CD). For optimal imagePRESS Server performance, current versions of the user software should be maintained on every network computer that might print to the imagePRESS Server.

  • Page 176: Servicing A System With Furniture

    ERVICING A YSTEM WITH URNITURE ERVICING A YSTEM WITH URNITURE This chapter describes how to remove the imagePRESS Server from the furniture in order to access internal components for service. Procedures If the imagePRESS Server is installed in the optional furniture, you must remove it from the furniture before you perform most service procedures.

  • Page 177: Figure

    ERVICING A YSTEM WITH URNITURE PRESS S EMOVING THE IMAGE ERVER FROM THE FURNITURE 1. Make sure that the imagePRESS Server is powered off and that all the cables are removed from the back of the imagePRESS Server. 2. Remove the cable cover and disconnect the two monitor cables (power and video): Power—from the back of the monitor and from the wall outlet Video—from the back of the monitor and from the back of the imagePRESS Server Power cable...

  • Page 178: Figure

    ERVICING A YSTEM WITH URNITURE 3. Remove the thumbscrews that attach the imagePRESS Server stability bracket to the stand. Stability bracket Thumbscrews Loosening the stability bracket IGURE 4. Lift the bracket and gently pull the Fiery away from the table top. Make sure to pull the imagePRESS Server out just enough so that the front panel of the imagePRESS Server is aligned with the back edge of the table top.

  • Page 179: Figure

    ERVICING A YSTEM WITH URNITURE 5. Remove the imagePRESS Server left panel (three screws) so that you can access the monitor pole tightening mechanism. Tightening mechanism Left panel Removing the left panel IGURE...

  • Page 180: Figure

    ERVICING A YSTEM WITH URNITURE 6. Use the 5mm Allen key to loosen the screw that secures the monitor pole to the imagePRESS Server. The 5mm Allen key should be stored in the side drawer of the furniture. Allen key Loosening the monitor pole IGURE...

  • Page 181: Figure

    ERVICING A YSTEM WITH URNITURE 7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the imagePRESS Server monitor mount. Monitor pole Remove cables Removing the monitor pole assembly IGURE 8. Remove the monitor cables from the imagePRESS Server and continue with the instructions in “To open the imagePRESS Server”...

  • Page 182: Figure

    ERVICING A YSTEM WITH URNITURE PRESS S EPLACING THE IMAGE ERVER IN THE FURNITURE 1. Make sure that the left side panel is removed from the imagePRESS Server. 2. Place the imagePRESS Server upright on the furniture stand. Slide the imagePRESS Server forward just until its front panel is aligned with the back edge of the table top.

  • Page 183: Figure

    ERVICING A YSTEM WITH URNITURE 4. Lift up the pole assembly and insert the pole into the top of the imagePRESS Server so that it is inside the monitor mount. Tighten the assembly into place using the 5mm Allen key. Store the 5mm Allen key in the side drawer of the furniture.

  • Page 184: Figure

    ERVICING A YSTEM WITH URNITURE 5. Reinstall the left panel on the imagePRESS Server with the screws that you removed earlier. Installing the left panel IGURE...

  • Page 185: Figure

    ERVICING A YSTEM WITH URNITURE 6. Use the handle on the stability bracket to lift the rear of the imagePRESS Server. Slide the imagePRESS Server all the way forward into the stand. Lock the imagePRESS Server into place with the two thumbscrews that you removed earlier. Stability bracket (lock into place with two thumbscrews) Locking the stability bracket...

  • Page 186: Figure

    ERVICING A YSTEM WITH URNITURE 8. Replace the cable cover over the cables and monitor pole. Cable cover Installing the cable cover IGURE 9. Replace the Allen key in the furniture drawer and continue with the instructions for reassembling the imagePRESS Server on page 130.

  • Page 187: Index

    UIB 57 copier interface 24, 67 unpacking 33 graphics 69 Calibration command 48 motherboard 75 Canon Software for Service Technician 133 user interface 71 Canon Utility CD 11 boxes, unpacking 32 CD, see media pack bracket checking front fan 109...

  • Page 188

    NDEX CMOS, clearing 98, 101, 106, 156, 171 diagnostics color calibration 48 beep codes 149 Color Charts 46 copier interface board 48, 172 ColorCal 48 error messages 95, 149, 160–161 ColorWise 23 network 162 Command/Status cable 34, 38, 39 printing 163–170 component sled 125 startup 150–156 components...

  • Page 189

    NDEX Enclosure, for HDD 123 Font List 46 fonts 23, 132 EPS files 26 errors front fan beep codes 149 mounting bracket 109 check power & cable 159 removing 108 Fatal error 95 replacing 110 front panel 54, 141 Fiery Options Utility 95 Invalid dongle found 95 removing and replacing 63 More than one dongle found 95...

  • Page 190

    NDEX networks checklist 30 LAN (local area network) 20 connecting 40 LCD 15, 17, 44 precautions 20 LED 44, 45, 71 supported 23, 24, 174 left panel 61, 179, 184 No dongle found 95 line selection buttons 44, 45, 54, 71 No upgrade can be done 95 Log On to Windows password 92 No uses remaining 95...

  • Page 191

    NDEX precautions 17, 22 SeeQuence Suite 33, 36 server information 93, 94 Print Pages command 46 Printer button 46 service bulletins 22 Printer Status/Settings 46 service calls printing checklist 29, 43 Color Charts 46 tools required 22 Configuration page 46, 49 service dongle 87, 90 E-Mail Log 46 Service Mode 87...

  • Page 192

    NDEX Tag 1 24 Welcome documentation 11 TCP/IP 23 Windows XP Pro FES technician-related software 11, 133, 137 documentation scope 12 terminology 11, 14, 53 installation media 15 Test E-mail diagnostics 48, 173 wrist grounding strap 22 Test Page, print engine 29 Wrong/Missing dongle 161 Test Page, server 46, 49 thermal compound 84, 106...

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