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Symptom
System hangs during Windows
control of startup.
T
ROUBLESHOOTING
Possible cause
Startup (continued)
See previous page.
Suggested action
(Continued from previous page.)
6. If the problem persists, check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the 500GB HDD in the middle slot may be
faulty.
– Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
7. If the problem persists, verify the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see
page
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
– If the system fails to boot up properly, the CPU in socket
CPU0 is faulty and should be replaced.
– If the system boots up properly, the CPU in socket CPU0
is good and the CPU that you removed from socket
CPU1 may be faulty. To test this, remove the CPU from
socket CPU0, install the other CPU in socket CPU0, and
reboot. If the system fails to boot up properly, the CPU
currently installed in socket CPU0 is faulty and should
be replaced.
8. Clear the CMOS setting (see
9. If the problem persists, you may need to replace the
motherboard (see
page
75).
If replacing the motherboard does not correct the
problem, make sure you reinstall the old board
in the imagePRESS Server.
154
102).
page
171).
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