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Symptom
System hangs during server
software control of startup
T
ROUBLESHOOTING
Possible cause
Startup (continued)
One of the following:
• Corrupt system software
• Faulty HDD
Suggested action
1. Recheck all cables and connections.
2. If the problem persists, reinstall the system software
(see
page
132).
3. If the problem persists, check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the 500GB HDD in the middle slot may be
faulty.
– Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
155
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