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Symptom
Print quality is poor.
T
ROUBLESHOOTING
Possible cause
Printing (continued)
Missing or outdated printer
description file
Application cannot find the appropriate
printer description file
Problem with the copier
Out of calibration or calibration
information/curves on the active
partition are corrupted
(Possible causes continue on the next
page)
Suggested action
Make sure that the appropriate printer description file
is installed.
For information on printer files, see Printing on the User
Documentation CD.
Test the copier and service, if necessary (see copier
service documentation).
1. Start Command WorkStation, click the Calibrate icon in
the toolbar. Click Restore Device in the Calibrator
window, and then click OK.
Restore Device restores the currently selected
imagePRESS Server calibration set to factory defaults.
If restoring default calibration does not solve the
problem, you may need to service the copier.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the imagePRESS Server (for details, see Color Printing on
the User Documentation CD and any additional
calibration documentation for the imagePRESS Server).
3. If the problem persists after recalibration, the
calibration information on the HDD may be corrupt.
Reinstall the system software.
4. If the problem persists, check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the middle 500GB HDD may be faulty.
– Port-03, the bottom 500GB HDD may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
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