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T
ROUBLESHOOTING
Preliminary on-site checkout
Your goal in the preliminary onsite checkout is to solve problems quickly with a minimum of
troubleshooting. Start by verifying that the network is functioning, no unauthorized software
or hardware is installed on the imagePRESS Server, and the problem is not with a particular
print job or application. To help verify these issues, contact the on-site administrator.
Most problems with the imagePRESS Server are caused by loose board or cable connections;
therefore, this section begins by describing the quick checks you can do to locate and
fix these more obvious problems. Check the external connections to the back of the
imagePRESS Server before you check internal board and cable connections or replace
any components.
For problems that persist after you have checked the external and internal connections, this
section provides a comprehensive list of internal and external checks that may help you
remedy the problem.
This section includes the following:
•
"Checking interface cables" on page 141
This section describes the quick checks that you can do to make sure that the problem is
not caused by a loose connection at the back of the imagePRESS Server.
•
"Checking internal components" on page 142
This section describes the quick checks that you can do to make sure that the problem is
not caused by a loose board or cable connection inside the imagePRESS Server.
•
"Inspecting the system" on page 143
This section provides a more comprehensive checklist that you can use to check the
imagePRESS Server internally and externally. If your initial checks fail, you may want to
go through this checklist before concluding that you need to replace a cable or component.
To troubleshoot specific symptoms, see
Table 6 on page
149.
140
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