Canon imagePRESS P400 Service Manual
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Canon imagePRESS P400 Service Manual

Canon imagePRESS P400 Service Manual

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imagePRESS
Server P400
SERVICE
MANUAL
Canon
October 11, 2022
Rev. 2
CANON imagePRESS Server P400 Rev. 2 PRINTED IN U.S.A.
COPYRIGHT
2022 CANON INC.
©

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Summary of Contents for Canon imagePRESS P400

  • Page 1 Server P400 SERVICE MANUAL Canon October 11, 2022 Rev. 2 CANON imagePRESS Server P400 Rev. 2 PRINTED IN U.S.A. COPYRIGHT 2022 CANON INC. ©...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Important Notices Explanation of Symbols The following symbols are used throughout this Service Manual. Symbols Explanation Symbols Explanation Check. Remove the claw. Check visually. Insert the claw. Check a sound. Push the part. Disconnect the connector. Connect the power cable. Connect the connector.
  • Page 4 For Italy, Environmental labelling: For proper recycling of the packaging of our products and articles, please visit. https://www.canon-europe.com/sustainability/approach/packaging/ Per l'Italia , Etichettatura ambientale : per il corretto riciclo degli imballaggi dei nostri prodotti e articoli , visita il sito.

  • Page 5: Table Of Contents

    Contents Contents 1. Introduction...................... 1 Introduction............................2 About the imagePRESS Server......................2 About this document..........................2 How the imagePRESS Server operates....................3 Before you service the imagePRESS Server...................3 Tools you will need..........................3 Precautions............................3 Specifications............................7 Hardware features..........................7 Physical specifications...........................7 Safety and emissions compliance......................7 System Software...........................8 User Software............................8 Checking the Service Mode of Connection Engine..................
  • Page 6 Contents Symptoms and solutions........................69 Checking the network.......................... 78 Printing to the imagePRESS Server..................... 79 Troubleshooting information.........................79 Cleaning the imagePRESS Server....................... 81...

  • Page 7: Introduction

    Introduction Introduction........... 2 Specifications........7...

  • Page 8: Introduction

    1. Introduction Introduction This document includes information about servicing the imagePRESS Server P400 V1.0. In this document, imagePRESS Server P400 V1.0 is referred to as the “imagePRESS Server.” About the imagePRESS Server The imagePRESS Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the imagePRESS V900/V800/V700 Series.

  • Page 9: How The Imagepress Server Operates

    1. Introduction IMPORTANT: The IMPORTANT indicates operational requirements and restrictions. To operate the imagePRESS Server correctly and avoid damage to the imagePRESS Server or other property, always pay attention to IMPORTANT letter and messages. How the imagePRESS Server operates When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom board and allows the imagePRESS Server to communicate with the printer.
  • Page 10 1. Introduction Do not assign an IP address to the imagePRESS Server Only the site administrator should assign an IP address to a network device, including the imagePRESS Server. If you enter an incorrect IP address for the imagePRESS Server, errors may occur on connected devices. Handling boards When handling a printed circuit board, do not bend it.
  • Page 11 1. Introduction WARNING: Make sure you shut down the imagePRESS Server before opening the imagePRESS Server to service the inside parts. Mise en garde: Veillez à éteindre imagePRESS Server avant de l'ouvrir en vue d'effectuer l'entretien des éléments internes. Attenzione: Accertarsi di spegnere il imagePRESS Server prima di aprirlo per eseguire la manutenzione delle parti interne.
  • Page 12 1. Introduction Do not have liquids near the imagePRESS Server If liquid spills on the imagePRESS Server, immediately unplug the imagePRESS Server. Do not open the power supply For more information about the power supply, see “Power supply” on page Use caution with sharp edges The edges of some imagePRESS Server components are sharp.

  • Page 13: Specifications

    Dimensions (W x D x H)(mm) 297 x 90 x 272 mm Weight Fiery unit only(w/ plate):5.5Kg Open URL "https://help.efi.com/canon/docs" select the appropriate model and Version. Configuration and Setup > Requirements > Client computer requirements Physical specifications • Operating Environment: Temperature: +10°C to +40°C...

  • Page 14: System Software

    1. Introduction • GS Mark by TUV • CCC • BSMI • EAC ■ EMI/EMC approvals • FCC Title 47, Part 15 Subpart B, Class B • ICES-003 Class B • VCCI-CISPR32: 2016 Class B • EN 55032: 2015 + A11:2020 Class B •...

  • Page 15: How To Obtain The Fiery Password

    1. Introduction How to obtain the Fiery password To log on to the imagePRESS Server as an administrator or operator, you must obtain the Fiery password. To obtain the Fiery password 1. Make sure that the imagePRESS Server is connected to the printer. 2.

  • Page 16: Using The Imagepress Server

    Using the imagePRESS Server Using the imagePRESS Server..11...

  • Page 17: Using The Imagepress Server

    2. Using the imagePRESS Server Using the imagePRESS Server This chapter describes how to use the imagePRESS Server. Starting, shutting down, rebooting, and restarting Always use the following procedures to start, shut down, reboot, or restart the imagePRESS Server. IMPORTANT: Always verify that the imagePRESS Server is not in use before you power off or restart it.
  • Page 18 2. Using the imagePRESS Server ■ Shut down, restart, or reboot the imagePRESS Server from the printer control panel 1. Make sure that the imagePRESS Server is not receiving, processing, or printing jobs. 2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel, press the arrow at the lower right.
  • Page 19 2. Using the imagePRESS Server Print a page from the Printer control panel 1. From the Printer control panel, press the Home button. If the Fiery icon does not appear on the Printer control panel, press the arrow at the lower right. 2.
  • Page 20 2. Using the imagePRESS Server ■ Using the imagePRESS Server on printer control panel The printer control panel provides access to status and function screens for the imagePRESS Server. The printer control panel is the user interface on the imagePRESS Server. With the printer control panel, you can view information about printed jobs, print system pages, and set up printing.

  • Page 21: Replacing Parts

    REPLACING PARTS Replacing parts........16...

  • Page 22: Replacing Parts

    3. REPLACING PARTS Replacing parts Replacement parts and specifications are subject to change. Generally, the imagePRESS Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: •...
  • Page 23 3. REPLACING PARTS Item Printer interface port Power connector LEDs (2-digit soft progress display) Service switch Power switch ■ Exploded view of the imagePRESS Server components Figure 3: Exploded view of components Item Chassis cover Printer interface board CPU cooling assembly 4GB DIMMs (X 2) Battery Motherboard...

  • Page 24: Accessing The Imagepress Server

    3. REPLACING PARTS Item Service switchboard Service switchboard cable Chassis Power supply duct ■ LED diagnostic codes During startup, the imagePRESS Server advances through a standard diagnostic sequence. Each diagnostic code flashes rapidly on the LED display during this sequence, until the imagePRESS Server reaches Idle. At Idle, the LED display shows the 00 code.

  • Page 25: Checking Imagepress Server Internal Connections

    3. REPLACING PARTS 10. Raise the cover and slide it toward the connector panel of the chassis to remove it. Set aside the cover so that you can replace it later. TheimagePRESS Server internal components are now accessible. Figure 4:Removing the chassis cover Checking imagePRESS Server internal connections The most common causes of problems are faulty and loose connections.

  • Page 26: Removing And Replacing Imagepress Server Components

    3. REPLACING PARTS ■ imagePRESS Server internal cable connections The following diagrams illustrate the internal cable connections between hardware components and the motherboard. Figure 5: Internal cable connections Power supply Motherboard Storage device Chassis fan Service switchboard Cable key From 4-pin power supply cable Power supply ATX Power Connector on motherboard (4p) (PWR2)
  • Page 27 3. REPLACING PARTS • Service switchboard • Chassis fan • Power supply • Storage Device For information about replacing other components, see the documentation that accompanies your printer. IMPORTANT: Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures.
  • Page 28 3. REPLACING PARTS 3. Remove the mounting screw that secures the printer interface board to the imagePRESS Server chassis (see Figure Set aside the mounting screw so that you can replace it later. Figure 7: Removing the printer interface board Name Mounting screw 4.
  • Page 29 3. REPLACING PARTS 2. To release a DIMM, push the lever outward on each side of the DIMM. Figure 8: Releasing a DIMM Item DIMM Lever DIMM slot Slot notch 3. Pull the DIMM straight out of the slot. 4. To replace a DIMM, insert the DIMM into the slot and press the DIMM straight down into the slot so that the levers lock the DIMM into place.
  • Page 30 3. REPLACING PARTS CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace the battery only with the same type recommended by the manufacturer. Dispose of used batteries according to manufacturer’s instructions. Do not ingest battery. Swallowing a battery will cause chemical burn hazard. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird.
  • Page 31 3. REPLACING PARTS Replace the motherboard battery 1. Access and open the imagePRESS Server as described on “Access the imagePRESS Server” on page 2. Locate the battery on the motherboard (See “Motherboard parts and connectors” on page 26). 3. Gently hold the battery using your fingers and carefully push it out towards the open side of the battery socket. Figure 9:Motherboard battery Item Battery...
  • Page 32 3. REPLACING PARTS ■ Motherboard parts and connectors Figure 10: Motherboard parts and connectors Item Item DC 12V Port (not used) Battery Display Port (not used) SATA HDD PWR Connector (PW9) Display Port (not used) System FAN Connector (SYS_FAN_1) Ethernet Port (LAN1) DIMM slot USB 3.1 Connector x2 (J93) CPU FAN Connector (CPU_FAN)
  • Page 33 3. REPLACING PARTS Jumper Content J60 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on pins 1 and 2. NOTE: Because the jumper cap is very small, it is not necessary-and could introduce an error-to re- move the jumper cap in order to clear the CMOS settings.
  • Page 34 3. REPLACING PARTS 2. Lift the motherboard edge opposite to the connector panel to release the motherboard from the chassis, and then gently slide the motherboard out of the chassis. NOTE: Make sure to lift the motherboard edge near the DIMM area, so that the underside of this area clears the nearby screw standoff. Make sure that the connectors on the motherboard clear the cutouts in the chassis as you remove the board.
  • Page 35 3. REPLACING PARTS 2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the chassis, and gently slide the motherboard into the chassis (see “Remove the motherboard” on page 27). IMPORTANT: Be sure to fit the motherboard Ethernet connectors under the metal grounding tabs in the cutouts.
  • Page 36 3. REPLACING PARTS • Verify all functionality by using the motherboard replacement dongle to enter Test Mode. (Test Mode is not indicated on the printer control panel, but is entered once you power on with a new motherboard installed and the motherboard replacement dongle is installed on a USB port).
  • Page 37 3. REPLACING PARTS 7. Ask the site administrator to connect the imagePRESS Server to the network and download a print job over the network (see Configuration and Setup, which is part of the user documentation set). If the problem that you are troubleshooting persists, or if you are unable to perform step 4 through step 7 above while in Test Mode, you may conclude that the old motherboard was not the source of the problem and does not need to be replaced.
  • Page 38 3. REPLACING PARTS CPU and CPU cooling assembly Figure 13: CPU cooling assembly Item CPU fan Heatsink Load plate CPU socket on motherboard Socket lever CAUTION: If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover on the CPU socket.
  • Page 39 3. REPLACING PARTS 5. Remove the CPU cooling assembly: CAUTION: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them. • Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the screws before loosening any one screw all the way.
  • Page 40 3. REPLACING PARTS 8. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. NOTE: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.
  • Page 41 3. REPLACING PARTS 10. Replace the motherboard components (see“Replace motherboard components” on page 29). 11. Reassemble the imagePRESS Server and verify its functionality (see “Reinstall and verify the imagePRESS Server” on page 43). 12. If you installed a new CPU, configure the time and date in Setup (see “Configure the system date and time”...
  • Page 42 3. REPLACING PARTS ■ Chassis Fan One chassis fan is installed in the imagePRESS Server on the opposite side of connector panel. The chassis fan runs continuously when the system is on. The fan circulates air inside the imagePRESS Server to cool integrated circuits within the system. You should hear the fan start as soon as you power on the imagePRESS Server.
  • Page 43 3. REPLACING PARTS 4. If you are removing the chassis fan in order to replace it with a new one, remove the fan guard from the face of the fan (see Figure 18). To remove a rivet, squeeze and push the locking end of the rivet with your fingers or a screwdriver while using a flathead screwdriver to pry loose the rivet head.
  • Page 44 3. REPLACING PARTS 4. Align the four holes on the fan with the four holes in the chassis, and replace the four rivets that secure the fan to the chassis (see Figure 20). Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into the locked position. Make sure that the fan is tightly secured to the chassis.
  • Page 45 3. REPLACING PARTS 6. Gently lift the power supply out of the chassis. Figure 21: Removing the power supply Name Screw (1 of 4) ● Replace the power supply 1. If you are replacing the power switch, locate the new power switch included with the replacement power supply kit. Orient the power switch as shown in Figure 21.
  • Page 46 3. REPLACING PARTS It is unlikely that both the HDD and the motherboard are defective. Avoid replacing both to solve one problem. If troubleshooting strategies do not solve the problem, and you suspect either the HDD or the motherboard is at fault, use the following order to troubleshoot- replace the storage device, install system software, and then check to see if the problem persists.
  • Page 47 3. REPLACING PARTS 6. Carefully lift the storage device assembly to release its lower edge from the mounting posts in the chassis, and then remove the storage device assembly from the chassis. Figure 22: Removing the storage device assembly Item Screw (1 of 2) Storage device assembly...
  • Page 48 3. REPLACING PARTS 7. If you are replacing the storage device with a new storage device, remove the storage device from its bracket. Remove the four screws that secure the storage device to the bracket (see Figure 23). Remove the bracket and set it aside so that you can replace it later.

  • Page 49: Restoring Imagepress Server Functionality After Service

    3. REPLACING PARTS 9. Connect the external cables that you removed from the imagePRESS Server. 10. If you replaced the storage device with a new storage device, install system software (See“Installing system software” on page 46). 11. Verify the functionality of the imagePRESS Server (see“Reinstall and verify the imagePRESS Server”...
  • Page 50 3. REPLACING PARTS 2. Replace the cover on the imagePRESS Server. Make sure that all cables are fully inside the chassis before you replace the cover. Slide the cover until it engages the edge of the chassis opposite the connector panel, and then lower the cover. Figure 24: Replacing the chassis cover 3.

  • Page 51: Installing System Software

    INSTALLING SYSTEM SOFTWARE Installing system software....46...

  • Page 52: Installing System Software

    4. INSTALLING SYSTEM SOFTWARE Installing system software This chapter provides information about how to install system software. imagePRESS Server is shipped with system software preinstalled in the storage device. A re-installation of the system software will be required if: • You have replaced the storage device. •...

  • Page 53: Backing Up And Restoring The System Configuration

    4. INSTALLING SYSTEM SOFTWARE NOTE: Only an administrator can access Paper Catalog Setup NOTE: If the administrator opens Paper Catalog in Command WorkStation for the first time, there might be a long delay with Paper Catalog displaying all of the media entries that were loaded from the imagePRESS Server and from the printer, or the media entries might not display at all.
  • Page 54 4. INSTALLING SYSTEM SOFTWARE Bac kup Restore Fiery Resources and Settings Fiery Bac kup Fiery Bac kup WebTools Bac kup WebTools Restore R esourc es R esourc es Restore Restore Sett ing s Sett ing s Complete Fiery Server if Fiery is Not Fu nctio nal if Fiery is Fun ction al W ebTo ols WebTools...
  • Page 55 4. INSTALLING SYSTEM SOFTWARE Backup method Description of backup image Bootable option Possible des- Restore method tination Preinstalled recovery backup Factory default image, factory prein- Non-bootable image. Preinstalled at Backup and Restore image stalled recovery backup. Includes factory on the (see “Using Backup factory default version of software...
  • Page 56 4. INSTALLING SYSTEM SOFTWARE ■ Backing up the system configuration If you back up the system configuration, you can restore that configuration after reinstalling or upgrading system software. When you back up the system configuration, you can save a configuration file that includes one or more of the following: •...

  • Page 57: Using Backup And Restore

    4. INSTALLING SYSTEM SOFTWARE ● Restore the system configuration from Command WorkStation 1. Launch Command WorkStation and connect to the imagePRESS Server with Administrator privilege. The default user name is Administrator or Admin, and password is default password, but the site administrator may have changed the password.
  • Page 58 4. INSTALLING SYSTEM SOFTWARE ■ Access Backup and Restore from Command WorkStation You can access Backup and Restore from Command WorkStation. 1. Launch Command WorkStation and login to the imagePRESS Server with Administrator privileges. 2. From the Server menu, select Device Center. 3.
  • Page 59 4. INSTALLING SYSTEM SOFTWARE 8. Connect the USB flash drive or a USB HDD of appropriate capacity to the USB connector on the imagePRESS Server. 9. Click Continue. ● USB flash drive or USB HDD requirements The minimum size required for the USB flash drive or the USB HDD depends on the actual size of the backup file. You can determine the size of the backup file by checking the Estimated size field in the Create USB Backup dialog box.

  • Page 60: Installing System Software Using Fiery Installer Builder

    4. INSTALLING SYSTEM SOFTWARE 3. Turn on The Host Machine. imagePRESS Server will boot from the bootable USB backup media. 4. Follow the instructions on the printer control panel display to restore the backup image. Installing system software using Fiery Installer Builder To install the system software, you need the following items: Fiery Installer Builder Using the Fiery Installer Builder, you can download the system software files from EFI cloud server and prepare a USB drive...
  • Page 61 4. INSTALLING SYSTEM SOFTWARE 2. Enter your account information to log on to the EFI Sales Portal. 3. Select Fiery Installer Builder from the list of links. 4. Click Download and read the license agreement. 5. Click Accept to start downloading the software. 6.
  • Page 62 4. INSTALLING SYSTEM SOFTWARE 2. Click Add. 3. At the EFI Sales Portal window, enter your EFI Sales Portal credentials and click Login. Proceed to step 4. If you do not have the account information for the EFI Sales Portal, register to the EFI Sales Portal at https://salesportal.efi.com/account/registration/.
  • Page 63 4. INSTALLING SYSTEM SOFTWARE imagePRESS Server P400 V1.0 6. At the Summary window, click Terms of Use and Privacy Policy links to read the software license terms and conditions. imagePRESS Server P400 V1.0 7. Click the check box if you agree with the terms and conditions, and click Accept to start the software download. A status bar appears to show the progress.
  • Page 64 4. INSTALLING SYSTEM SOFTWARE 8. When you finish downloading, you will need to prepare a USB drive with the image for installation. NOTE: For more infromation on how to prepare the USB drive see Fiery Installer Builder User Guide. ■ Prepare the USB flash drive Using Fiery Installer Builder you can prepare a USB flash drive as a bootable device and then load the system software files on to the USB flash drive.
  • Page 65 4. INSTALLING SYSTEM SOFTWARE 5. Click [NEXT]. 6. At the Select Flash drive window, click the USB flash drive that you attached to the computer, and click Next. If more than one USB devices are displayed, make sure to select the USB flash drive that you attached for loading the system software.
  • Page 66 4. INSTALLING SYSTEM SOFTWARE 7. Once the preparation is done, safely disconnect the USB flash drive from the computer. You can use this USB flash drive as a source for system software installation. ■ Install the system software using the prepared USB flash drive You can install the system software using the prepared USB flash drive.
  • Page 67 4. INSTALLING SYSTEM SOFTWARE 8. Flip the service switches to boot mode (set the switch 1 to ON; switch 2 to OFF). NOTE: The LED display is mounted in upside-down orientation. Figure 26: Service switches on the imagePRESS Server Name Service switches LED display Flip the service switches from normal (OFF OFF) position...
  • Page 68 4. INSTALLING SYSTEM SOFTWARE 14. Flip the service switches to normal mode (both switches set to OFF). For an illustration of the service switch modes, see Figure 26. IMPORTANT: If you do not remove the USB flash drive (step 13) and do not flip the service switches to normal mode (step 14), when the imagePRESS Server is starting up, it will try to copy the files again from the USB, and cause the imagePRESS Server start up to fail.
  • Page 69 4. At the Downloaded window of the Fiery Installer Builder, select imagePRESS Server P400 V1.0 . imagePRESS Server P400 V1.0 5. From the Preparation action list, select Perform Network installation. Canon imagePRESS Server P400 V1.0 6. Read the instructions in the windows, and click Next.
  • Page 70 4. INSTALLING SYSTEM SOFTWARE 7. Switch off the Host Machine and confirm that the imagePRESS Server is cut off. (see “Starting, shutting down, rebooting, and restarting” on page 8. Remove all external cables from the imagePRESS Server, except the power cable. NOTE: Be sure to leave the power cable connected between the imagePRESS Server and the power outlet.
  • Page 71 4. INSTALLING SYSTEM SOFTWARE A message appears that indicates that the installation has started. NOTE: After confirming the LED activity starts and the LED display shows the cyclic codes (C1 > C2 > C3 > C1...), turn off the printer using the main power switch on the front.

  • Page 72: Printing The Configuration Pages

    4. INSTALLING SYSTEM SOFTWARE 16. Make sure that the imagePRESS Server power switch is in the ON (|) position, and power on the imagePRESS Server. (see “Start the imagePRESS Server” on page 11). 17. Power on the printer using the main power switch. Allow the imagePRESS Server to start up and reach Idle (00 should appear on the imagePRESS Server LED display).

  • Page 73: Troubleshooting

    TROUBLESHOOTI Troubleshooting........68...

  • Page 74: Troubleshooting

    5. TROUBLESHOOTING Troubleshooting This chapter identifies the source of common problems that may occur with the imagePRESS Server and suggests ways of correcting them. Troubleshooting The imagePRESS Server is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers.

  • Page 75: Symptoms And Solutions

    5. TROUBLESHOOTING NOTE: Verify that the network is functioning, no unauthorized software or hardware is installed on the imagePRESS Server, and no problems have occurred with a particular print job or application. The on-site administrator can help you verify these issues. For problems that persist after you check the external and internal connections, this section provides a comprehensive list of internal and external checks that may help you fix the problem.
  • Page 76 5. TROUBLESHOOTING Symptom Possible cause Suggested action 3b, 50, 52, E1 Possibly one of the following: Replace the motherboard. • Missing or faulty DIMM • Faulty motherboard Possibly one of the following: 1. Check and reseat the DIMM. • Missing or faulty DIMM 2.
  • Page 77 5. TROUBLESHOOTING Symptom Possible cause Suggested action imagePRESS Server One of the following: 1. Make sure that the imagePRESS Server service switches are starts up, and stays • Service switches are not set for Normal both set to OFF for Normal operation (away from “ON”). on, but does not operation 2.
  • Page 78 5. TROUBLESHOOTING ■ System software installation Symptom Possible cause Suggested action imagePRESS Server One of the following: 1. Make sure that the imagePRESS Server service switch 1 is remains on for 30 mi- • Service switches are set to the wrong set to ON and service switch 2 is set to OFF.
  • Page 79 5. TROUBLESHOOTING ■ Backup and restore Symptom Possible cause Suggested action The LED on the im- Failed to mount hard disk drive partition. The imagePRESS Server is not properly installed. Reinstall the agePRESS Server imagePRESS Server. shows error codes EE - > 21.-> EE -> 21..
  • Page 80 5. TROUBLESHOOTING ■ Scanning Symptom Possible cause Suggested action Problems with scan- • Loose, incorrect, or missing connection 1. Check and reseat the printer interface cable between the im- ning or sending files between the imagePRESS Server and agePRESS Server and the printer. printer 2.
  • Page 81 5. TROUBLESHOOTING Symptom Possible cause Suggested action Color quality is not Problem with the printer Test the printer and service, if necessary (see the service docu- consistent mentation that accompanies the printer). File or application problem 1. Print a different color test page from another application. 2.
  • Page 82 5. TROUBLESHOOTING If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network, request that the site administrator do the following: • Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
  • Page 83 5. TROUBLESHOOTING 2. Software The Host Machine must recognize the imagePRESS Server correctly. "COPIER > OPTION > INT-FACE > CNT-TYPE > xxx" will change from 0 to 3 "4xx" digits if recognized correctly. If the process shown in the flowchart below is not completed, the imagePRESS Server will not become "Reach Idle". Start of installation Set "Service Mode >...

  • Page 84: Checking The Network

    5. TROUBLESHOOTING Troubleshooting NOTE: • If the LED code remains at "00", the Motherboard is expected to be operating properly and should not be replaced immediately. • If the imagePRESS Serve is powered off only, the Host Machine must be restarted. When the Host Machine receives the imagePRESS Server termination notification, it does not recognize the imagePRESS Server until the Host Machine is restarted.

  • Page 85: Printing To The Imagepress Server

    5. TROUBLESHOOTING • Printing problems caused by inappropriate Setup options • Application-specific printing errors caused by missing or incorrectly installed printer description files Printing to the imagePRESS Server If the customer can print the imagePRESS Server Test Page but cannot print a job from a computer on the network, you may have to make a service call.
  • Page 86 5. TROUBLESHOOTING You can create the following information. • Job Error Report • System Logs For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer Device Logs at the same time, For the procedure of collecting the Printer device logs, see the service manual of the printer.

  • Page 87: Cleaning The Imagepress Server

    5. TROUBLESHOOTING 7. Save the job error report. ■ Download the System Logs The imagePRESS Server provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files. 1.
  • Page 88 5. TROUBLESHOOTING • To maintain the air flow inside the chassis and prevent the temperature rising, make sure to clean the following locations. Figure 29: Cleaning locations Name Chassis fan - use the vacuum cleaner from outside of the chassis. CPU fans - use air dust blower •...

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