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S
P
ERVICE
ROCEDURES
Replacing the motherboard
Follow the procedures in this section to replace the motherboard. Failure to follow these
procedures can cause a corrupted system (not easily repaired in the field) or an incomplete
installation (see
"Error messages" on page
If you are installing a new motherboard:
• Transfer the DIMMs and CPUs from the old motherboard. Spare motherboards ship with
replacement thermal compound for use when transferring the CPUs.
• Make sure that the new motherboard solves the problem that you are troubleshooting
before you transfer options to the new motherboard. Transferring options permanently
customizes the new motherboard so that it cannot be returned to inventory and cannot be
installed in another imagePRESS Server. If the new motherboard does not solve the
problem, do not transfer options. Return the new motherboard and unused single-use
dongle to inventory.
• Do not reinstall system software. Reinstalling system software is not necessary when
installing a new motherboard and can result in an error if done before transferring options.
• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old
motherboard onto the new motherboard. Doing so can damage the imagePRESS Server.
• Do not install a new HDD at the same time that you install a new motherboard.
It is unlikely that both the HDD and the motherboard are defective, therefore, avoid
replacing both to solve one problem. If troubleshooting strategies (checking cables and
connections, etc.) do not resolve the problem and you suspect either the HDD or the
motherboard is at fault, use the following order: replace the HDD; install system software;
verify the problem still exists; then move on to other procedures, such as replacing the
motherboard. Otherwise, you may need to return the imagePRESS Server.
• Transfer options to the new motherboard using the single-use dongle and the Fiery
Options Utility DVD (for details, see
95).
page
90).
83
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