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Symptom
If you suspect a network problem, consider the following:
• If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
• There may be conflicting network settings in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to the
network, or neither LED on the
10/100/1000Mbps network
connector is lit.
System starts up slowly (seems
to hang) and then displays one
or more DHCP error messages
on the monitor.
T
ROUBLESHOOTING
Possible cause
One of the following:
• Cable is connected to the wrong
Ethernet port. Cable should be
connected to the upper Ethernet port.
• Faulty network cable or connection
• Faulty network
• Faulty Ethernet interface on the
imagePRESS Server motherboard
One of the following:
• Normal behavior
System is searching for a nonexistent
DHCP server. DHCP is enabled by
default on the imagePRESS Server but
the customer's network is not using
DHCP.
• If the customer's network is using
DHCP:
– Network cable or connection
is faulty.
– Network is faulty.
– Ethernet interface on the
imagePRESS Server motherboard
is faulty.
Suggested action
Network
1. Make sure the network cable is the correct type and
connected to the designated network port on the back of
the imagePRESS Server (see
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. If the problem persists, request that the network
administrator check Network Setup.
5. If the problem persists, request that the network
administrator check other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
6. If the rest of the network is functioning properly and
the problem persists, replace the motherboard
(see
page
75).
1. If the problem persists, request that the network
administrator change the default in imagePRESS Server
Network Setup.
2. If neither LED on the 10/100/1000Mbps network
connector is lit on the imagePRESS Server back panel,
check the cable connection to the back panel and the
network. Make sure the cable is the correct type.
3. If the network cable is the correct type and is properly
connected to the back of the imagePRESS Server, connect
a new network cable to the back of the
imagePRESS Server.
4. If the problem persists, request that the network
administrator check other devices on the network.
If other devices are not functioning, it could be a
problem with the network.
5. If the rest of the network is functioning properly and
the problem persists, replace the motherboard (see
page
75).
162
page
141).
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