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Symptom
Configuration page is
completely or mostly blank.
A print job stalls or stops after
one or a few pages.
T
ROUBLESHOOTING
Possible cause
Printing (continued)
One of the following:
• Missing, unmatched, incorrect,
or faulty DIMMs
• Corrupt system software
PostScript or application error
Missing, incorrect, or faulty DIMMs or
faulty DIMM connections
Suggested action
1. Check for missing DIMMs and reseat the DIMMs to remove
any oxidation on the connectors (see
2. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N
:
If the system fails to reach Idle with each DIMM
OTE
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
3. If the problem persists, reinstall the system software.
1. Cancel the imagePRESS Server print job.
2. If this fails to clear the problem, reboot the
imagePRESS Server.
3. If the problem persists, ask the network administrator to
issue the Clear Server command.
1. Power off the imagePRESS Server; check for missing
DIMMs and reseat the DIMMs to remove any oxidation on
the connectors (see
page
Make sure that an even number of DIMMs is installed.
Odd-numbered configurations are not supported.
2. Verify the memory amount on the Configuration page.
3. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N
:
If the system fails to reach Idle with each DIMM
OTE
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
4. If the problem persists after replacing the DIMMs, you
may need to replace the motherboard (see
165
page
99).
99).
page
75).
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