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Symptom
imagePRESS Server does not
start up.
Control Panel LCD does
not light up.
Control Panel LCD lights but
is discolored and/or no logo
appears on the LCD.
T
ROUBLESHOOTING
Possible cause
The imagePRESS Server is powered off.
One of the following:
• CMOS jumper is missing or
incorrectly installed
• Faulty power supply (power supply
may not be supplying power to the
motherboard)
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
One of the following:
• Faulty user interface board (UIB) cable
or connections
• Faulty UIB
One of the following:
• Faulty user interface board (UIB) cable
or connections
• Faulty UIB
• Loose CPU connection(s)
• Faulty CPU(s)
• Faulty motherboard
Suggested action
Startup
Press the power button on the front panel.
1. Check all cables and connections again.
2. Make sure that the CMOS jumper is correctly installed on
the two left pins (pins 1 and 2) of J13 on the
motherboard (see
3. Listen for the power supply fan and feel for air at the
back of the unit where the power supply is located.
If you do not feel air from the power supply fan, you
may have a faulty power supply, which you will need to
replace (see
4. Feel for air at the back of the unit where the back fan is
located to make sure that air is coming out the fan vent.
If air is not coming out the back and the drive is not
receiving power, clear the CMOS setting (see
If the problem persists, you may need to replace the
motherboard (see
Recheck the UIB cable connection. If the problem
persists, replace the UIB (see
1. Recheck the user UIB cable connection. If the problem
persists, replace the UIB (see
2. If the problem persists, verify the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
– If the system fails to boot up properly, the CPU in socket
CPU0 is faulty and should be replaced.
– If the system boots up properly, the CPU in socket CPU0
is good and the CPU that you removed from socket
CPU1 may be faulty. To test this, remove the CPU from
socket CPU0, install the other CPU in socket CPU0, and
reboot. If the system fails to boot up properly, the CPU
currently installed in socket CPU0 is faulty and should
be replaced.
3. Clear the CMOS setting (see
If the problem persists, you may need to replace the
motherboard (see
page
77).
page
113).
page
75).
page
71).
page
71).
page
102).
page
171).
page
75).
150
page
171).
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