Table of Contents
Advertisement
Symptom
1 file(s) copied
hangs during
system software installation
after removing first DVD
and recycling power.
T
ROUBLESHOOTING
Possible cause
Service messages
One of the following:
• Normal behavior
• Corrupted installation
• Lost communication with HDDs due
to one of the following:
– Faulty HDD cable
– Faulty HDD
– Faulty motherboard
Suggested action
1. Wait 5–10 more minutes to make sure that the system is
really hanging. If it is, power off, wait 10 seconds, and
then power on again.
2. If the problem persists, reinstall the system software
(see
page
132).
3. If the problem persists, check the cables and
connections again.
4. If the problem persists, check for a faulty HDD.
N
:
To troubleshoot the HDDs, connect a monitor,
OTE
keyboard, and mouse to the imagePRESS Server.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If "No device detected" appears next to:
– Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
– Port-02, the 500GB HDD in the middle slot may be
faulty.
– Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
5. If the problem persists, replace the motherboard
(see
page
75)
160
Advertisement
Table of Contents
