Dexcom G5 User Manual page 353

Device
App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
What you see
(Continued on next page)
Problem
Not getting
sensor glucose
readings.
What you do
No Alarm/Alerts or
readings until fixed. Use
BG meter.
For more information:
• Tap error
• See Chapter 9
Check transmitter—is
it properly inserted into
sensor pod?
Wait up to 3 hours while
the system fixes itself.
If not corrected after
3 hours, contact
Technical Support (see
Chapter 19).
351