Ending Your Sensor Session Early - Dexcom G5 User Manual

Once a sensor session has expired, you are ready to start your new session! If you're not
sure what to do, the app will provide instructions, or you can refer to the Getting Started
Guide, view the online tutorials, or go to Chapter 6 in the user guide.

Ending Your Sensor Session Early

For personal reasons, you may want to force quit a sensor session early (for example, you're
getting an MRI and need to remove sensor pod).
Or, occasionally, the app or receiver may detect something is wrong with your sensor and let
you know it's stopping the current session.
This may be caused by a number of reasons:
1. Unresolved calibration issues.
2. Error symbol does not go away.
3. Wait symbol does not go away.
4. Sensor is coming out of the body (for example, the adhesive is peeling off).
You'll receive error prompts leading to a new sensor session. If you see error prompts, before
stopping a sensor session early, always contact Technical Support (available 24/7) at:
Email: TechSupport@dexcom.com
Toll free: 1.888.738.3646
Toll call: 1.858.200.0200
When your display device has system errors, you may not receive any sensor glucose
readings and you should not calibrate.
Dexcom G5 Mobile System User Guide
Ending Your Sensor Session and Transmitter Session
125