Not Receiving Alarm/Alerts; Chapter 3 - Risks And Benefits - Dexcom G5 User Manual

Chapter 3
Getting Started:
Risks and Benefits
When using any medical device, there are risks and benefits. In this chapter, you'll learn what
they are, helping you decide if Dexcom G5 Mobile is right for you.
First, let's review some possible risks.
3.1 Risks
There are some risks with using real-time CGM.

Not Receiving Alarm/Alerts

If you aren't getting your CGM Alarm/Alerts, you run the risk of not knowing you are having a
severe low or high glucose event.
Some hardware issues preventing Alarm/Alerts:
• Alert function is turned off
• Transmitter and display device are out of range
• Receiver or smart device isn't showing sensor glucose readings. For example, when
there are data gaps due to being out of range or a system error
• Receiver or smart device battery is dead
• Unable to hear Alarm/Alerts or feel vibration
• Speaker or vibration motor not working
• App not running in the background
• On Apple devices, Signal Loss Alert won't be heard if smart device is silenced or in Do
Not Disturb
See Troubleshooting (Chapter 19) and, for the app, Suggested Device Settings (Chapter 5).
Dexcom G5 Mobile System User Guide
Risks and Benefits
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