Dexcom G5 User Manual page 383

will be unable to share data, and the Follower might miss helping the patient in the event of
low or high BG values.
If the patient's smart device is powered off or restarted, make sure the Dexcom G5 Mobile
app is reopened after the smart device is turned back on in order to resume sharing. If the
Dexcom G5 Mobile app is not reopened, the patient will be unable to share data, and the
Follower might miss helping the patient in the event of low or high BG values.
Do not turn off sounds in the Follower's smart device at any time that he or she wants Follow
notifications to be heard. The smart device settings override the Dexcom Follow app, and all
notifications will be silent even if the Follower has selected a Dexcom Follow app notification
sound. If the smart device has a vibrate feature and vibrate is On, the Dexcom Follow app
notifications will only vibrate.
Check the delay settings on the patient's smart device to make sure they are not too long.
The Follower will not receive notifications until after the time period in the delay has passed,
and the Follower might miss helping the patient in the event of low or high BG values if the
delay is too long.
The patient should not choose to "Not Share " with the Follower at any time when he or she
wants the Follower to get notifications. During the time the patient chooses to "Not Share ,"
the Follower will not receive notifications and might miss helping the patient in the event of
low or high BG values.
Check the Dexcom Follow app's trend graph if the Follower's smart device has been off or if
there is no data connection (for example, Internet/Wi-Fi or mobile data service/3G/4G/LTE
is lost, connection is turned off in Airplane Mode, or smart device touch is placed in Do Not
Disturb mode). When the smart device is turned back on, the Follower will only receive the
most recent notification and might miss helping the patient in the event of prior low or high
BG values.
Sharers and Followers should check whether their cellular service carriers support voice
and data at the same time (simultaneous voice and data). If their carriers do not support
simultaneous voice and data, the Dexcom G5 Mobile app may not be able to share glucose
readings and the Dexcom Follow app may not be able to receive notifications or glucose
readings during phone calls. Dexcom Share will resume sharing after the phone call has
ended, and the Follower will receive any waiting notifications after the phone call has ended.
Dexcom G5 Mobile System User Guide
Sharing Is Caring
381