SC-S30600 Series
2.8 Trouble on NVRAM Viewer
This section describes possible troubles on NVRAM Viewer and their causes and remedies.
Symptom
A button to open the NVRAM Viewer is
not displayed.
The contents and the items displayed in the
NVRAM Viewer do not match with each
other.
History of the error and the counter reset
are not displayed on the NVRAM Viewer.
TROUBLE SHOOTING
Table 2-6. Trouble on NVRAM Viewer
Cause
With a text editor, open the ini file (ServPrg.ini) in the
NVRAM Viewer function is set to
"Common" folder of the Service Program, and check the
Hide.
setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)
The Service Program you are running is
Are you running the Service Program for this product?
different one.
History of the error and the counter
reset are shown only as a CSV file. It
will not be shown in the Viewer,
because they have too many items.
Trouble on NVRAM Viewer
Check Item
Adjust the setting according to the policy of each
local sales subsidiary.
Use the proper Service Program for this product.
Click the "Send as CSV" button on the lower right
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NVRAM Viewer screen to output the CSV file.
These histories are recorded in this file.
Revision B
Remedy
60
Confidential