Avid Technology Unity LANserver EX3 Setup Manual page 76

Chapter 5 Troubleshooting
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• Long read command time — indicates a disk read request took longer
than expected.
• Long write command time — indicates a disk write request took longer
than expected.
• STATUS_IO_DEVICE_ERROR — indicates a hardware error with the
disk or controller.
A major result of the new error logging procedure also produces the possibility
of lighting/setting the Disk Error Analysis Needed (DEAN) more frequently.
Although this indicates a legitimate drive error, it does not necessarily indicate
a bad disk.
The three new errors are stored in the following two locations:
• Unityclientlog.txt file
• IBEviewer
The Unityclientlog.txt file can be viewed by using the Avid Disk Error
Analyzer. An example of the three new errors as viewed by Avid Disk Error
Analyzer is shown in the following figure.