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12 Troubleshooting
Table 30 Remote Troubleshooting — EUM (Service Not Available)
Confirm EUM status
A
Verify the CCU
B
configuration for the
affected EUM
Check the radio link to
C
the EUM
D
138
What should I do?
What is a good result?
Telnet to the CCU and
Telnet is successful.
go to the CLI prompt.
Check the Authorization
Affected EUM ID is not
Table in the CCU.
DENIED.
<ping> the affected
No ping failures or time-
EUM from the CCU. Use
outs.
long and short pings.
Telnet to the affected
The RSSI value should
EUM and, through the
correspond to the
CLI prompt, enter <ra
original installed value. A
rssi> .
signal > -80dBm should
provide robust service,
with a low transmission
error rate. Refer to
Permanent Configuration
File (CCU and EUM)
page 193 to find out how
to convert from RSSI to
received signal level in
dBm.
What does a good
result mean?
Go to Test B.
Check the upstream data path and
equipment, or go to
page 145.
The affected EUM is
If the EUM is DENIED, change its GOS to BE,
enabled and can transmit
BRONZE, SILVER or GOLD. Retry Test B.
and receive data. Go to
Test C.
If the affected EUM does not appear in the
Authorization Table, but the default GOS is
BE, Bronze, Silver or Gold, then the EUM will
actually be enabled , and Test B is a PASS.
Go to Test C.
The radio link to the EUM
If there is no ping response, the radio link may
is likely good. Go to Test
be down. Go to the local troubleshooting
D.
procedures outlined in
If you are having partial ping failures, the
radio link may be poor. Go to Test D.
The radio link is
Go to the local troubleshooting process
confirmed. The reported
outlined in
problem will likely be a
PC configuration issue.
You may be able to
resolve this issue with
the end-user on the
phone. Alternately, go to
on
the local troubleshooting
process outlined in
Table
32 on page
140.
What if I do not get a good result?
CCU Troubleshooting
on
Table 32 on page
140.
Table 32 on page
140.
APCD-LM043-4.0
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Table of Contents
Troubleshooting
