Configuring Supportassist Person; Configuring Supportassist Server - Dell S6100 Configuration Manual

Configuring SupportAssist Person

SupportAssist Person mode allows you to configure name, email addresses, phone, method and time zone for contacting the person.
SupportAssist Person configurations are optional for the SupportAssist service.
To configure SupportAssist person, use the following commands.
1 Configure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first <first-name>] last <last-name>
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2 Configure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary jdoe@mycompany.com
Dell(conf-supportassist-pers-john_doe)#
3 Configure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary +919999999999
Dell(conf-supportassist-pers-john_doe)#
4 Configure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5 Configure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time 23:00
Dell(conf-supportassist-pers-john_doe)#

Configuring SupportAssist Server

SupportAssist Server mode allows you to configure server name and the means of reaching the server. By default, a SupportAssist server
URL has been configured on the device. Configuring a URL to reach the SupportAssist remote server should be done only under the
direction of Dell SupportChange.
To configure SupportAssist server, use the following commands.
1 Configure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
2 Configure a proxy for reaching the SupportAssist remote server.
884 SupportAssist