Dell S6000–ON Troubleshooting Manual
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Dell S6000–ON Troubleshooting Manual

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Dell EMC Open Networking Troubleshooting
Guide
May 2018

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Summary of Contents for Dell S6000–ON

  • Page 1 Dell EMC Open Networking Troubleshooting Guide May 2018...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    20 3 Dell EMC diagnostics............................21 ONIE expansion.................................21 S4048–ON or S3048–ON diagnostic package......................21 Dell EMC diagnostic test suite..........................22 S6000–ON, S4048–ON, or S3048–ON system information..................26 CPLD versions.................................. 27 S6000–ON, S4048–ON, or S3048–ON factory defaults restore................28 4 Dell EMC support............................29 Accessing support services............................

  • Page 4: About This Guide

    The ESD Warning icon requires that you take electrostatic precautions when handling the device. Related documents For more information about the Open Networking (-ON) platforms, see the following documents. • Dell EMC Open Networking (ON) Command Line Reference Guide • Dell EMC Open Networking (ON) Configuration Guide •...
  • Page 5 • Dell EMC Open Networking (ON) Installation Guide • Dell EMC Open Networking (ON) Release Notes About this guide...

  • Page 6: Onie Diagnostics

    EDA testing continues. Test results are saved in a user-defined storage area. There is no physical alarm indication. NOTE: To test your hardware, Dell EMC strongly recommends using the EDA tool. NOTE: EDA runs in the ONIE environment, not in the networking operating system. You must be at the ONIE prompt to run EDA.

  • Page 7: S4810-On System Information

    TLV Name Code Len Value -------------------- ---- --- ----- MAC Addresses 0x2A 2 65 Base MAC Address 0x24 6 00:E0:0C:02:01:FD Vendor Name 0x2D 4 Dell Product Name 0x21 8 S4810-ON Part Number 0x22 10 7590009602 Serial Number 0x23 13 HADL127B20077 Manufacturer...

  • Page 8: Capturing Support Data From Onie

    Capturing Support Data from ONIE To capture support data from ONIE, use the following commands. Capture support data to the screen. ONIE:/ # dmesg Capture support data to the onie-support.tar.bz2 gzip file. ONIE:/ # onie-support <output_directory> The ONIE support file includes the following: •...

  • Page 9: S4810-On Or S6000-On Diagnostic Package

    To download the diagnostic package on an S4810–ON or S6000–ON platform, follow these steps. NOTE: Before you begin, go to http://www.dell.com/support and download the diagnostic package. You will need your Dell EMC support access account to download the package. NOTE: These steps only apply to the S4810–ON and S6000–ON platforms.
  • Page 10 Diagnostics Application ***************************** Dell Diag ./edatool version x.x, package x.x 2014/7/23 Dell Diag ./fantool - version x.x package x.x 2014/7/23 Dell Diag ./gpiotool - version x.x package x.x 2014/7/23 Dell Diag ./i2ctool - version x.x package x.x 2014/7/23 Dell Diag ./memtool - version x.x package x.x 2014/7/23 Dell Diag ./nvramtool - version x.x package x.x 2014/7/23...

  • Page 11: Troubleshooting Issues

    “mismatch”. What does that mean? device(s) to the expected latest revision. This message indicates that the firmware is not the most current. Contact your Dell EMC support representative. The system is not allowing OS installation. Run the following command: ONIE#onie-boot-mode -o rescue then follow the normal installation instructions.

  • Page 12: Troubleshooting Tools

    The EDA tool (edatool) executes all of the other tools for testing and troubleshooting. NOTE: For troubleshooting your system, Dell EMC strongly recommends using the EDA tool and not individual tool commands. The edatool is script-based and is easily extended or narrowed to meet your requirements.

  • Page 13: Pcitool

    + Checking Dev found @ 0x49 ... ------ ------ 0x49 ..Passed + Checking Dev found @ 0x4a ... ------ ------ 0x4a ..Passed + Checking Dev found @ 0x4c ... ------ ------ 0x4c ..Passed + Checking Dev found @ 0x4d ... ------ ------ 0x4d ..

  • Page 14: I2Ctool

    Example of the pcitool Configuation File Output # more default_pci_list.cfg Bus:Dev.Fn=00:00.0 ID=0c738086 NOT LISTED 0c738086 00000007 06000002 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00008086 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000...
  • Page 15 The memory configuration file consists of lines that describe a region of memory and the tests performed on that memory region. Therefore, you can have multiple entries for a region of memory. All parameters are separated by a : character. The following describes the configuration file parameters.

  • Page 16: Pltool

    read [b|h|w] address := read the specified physical address write [b|h|w] address data [length] := write at the specified physical address Example of the memtool Configuration File Output Memory Configuration File Example: SystemRam:-:-:w:4:1:2800:0:0:1:-1:SPD:/dev/i2c-0:50:0,ff: This describes the SystemRam which is dynamic in location and size. It is accessed by words // and incremented addresses of 4 bytes.
  • Page 17 C-Row Description Parameter The row identifier. Type CPLD, FPGA, or TPM. Address The address of the device. For CPLD on an I2C bus, this is an 8–bit address. For PCI, this is the bus:dev:function in a packed 32–bit word, 8–bits each. For memory, this is the address. LPC is unknown. Name The text name for the device.
  • Page 18 B-Row Description Parameter Bit Number(s) This can be either a single bit number or a range starting with the highest bit number (for example, 7 or 7:3). Name The name of the bit. Access The access type of the bit; the same as the register definition. Default Value The default value of the bits.

  • Page 19: Gpiotool

    gpiotool The gpiotool verifies the state of the GPIO signals. This test is more commonly used in ODA Offline and Online modes. gpiotool can also change the GPIO values for I/O devices and internal CPU GPIOs. Example of the gpiotool Output Syntax: ./gpiotool <option>...

  • Page 20: Temptool

    In the fantool configuration output, the first six rows describe the six fans in your system and the devices that control the fans. The second portion lists the speeds for the fans: low, medium, high, and default. The first portion of the output lists the fan IDs, name, the device that controls the fan, the fan address on the I2C bus, and the instance of the fan control within the chip.

  • Page 21: Dell Emc Diagnostics

    Dell EMC diagnostics The following describes the Dell EMC diagnostics. These instructions apply to systems for which the ONIE diagnostics are not available. ONIE expansion To view all the ONIE commands available, from the ONIE prompt, enter onie- and click <tab> twice.

  • Page 22: Dell Emc Diagnostic Test Suite

    Select the DELL EMC DIAG option to boot the Diagnostics image. NOTE: When you update ONIE, the DELL EMC DIAG option is removed. To recreate the DELL EMC DIAG option in the menu, you must install the Dell Diag Entry updater, as shown in the following example.
  • Page 23 The following commands are available at the DCLI prompt. At the DCLI> prompt, enter the testall command to run all the Dell EMC diagnostics. You can enter any of the following commands to run a specific type of diagnostic. To run a specific test, use the testall testlevel=<n>...
  • Page 24 FanCntlrAccessTest ......PASS FanCntlrSpeedTest ......PASS FanTrayEepromAccessTest ......PASS HotSwapControllerAccessTest ....PASS I2cStressTest ........PASS MainBoardEepromAccessTest ...... PASS PsuEepromAccessTest ......PASS QsfpPlusEepromAccessTest ....... PASS QsfpPlusPhyExtLinkTest ......PASS QsfpPlusPhyLnkSpeedTest ......PASS RtcFunctionTest ........ PASS RtcRolloverTest ........ PASS sfpPlusPhyExtLinkTest ......PASS Dell EMC diagnostics...
  • Page 25 Not Appl Elapsed time : 00H:06M:41S Stop reason : after completion The following is an S3048–ON output example. DCLI-> testall Dell EMC Networking OS S3048-ON BOARD DIAGNOSTIC [0] PPId : CN123456DELLI2158989 PPId Revision : A00 Board Service Tag : SERVTAG...

  • Page 26: S6000-On, S4048-On, Or S3048-On System Information

    S6000–ON, S4048–ON, or S3048–ON system information To view your S6000–ON, S4048–ON, or S3048–ON system information; for example, the model, part number, serial number, and service tag, follow these steps. Boot into ONIE. Enter the onie-syseeprom command. ONIE:/ # onie-syseeprom Dell EMC diagnostics...

  • Page 27: Cpld Versions

    DCLI prompt. • Enter the showSystemInfo command to view the CPLD information. DCLI-> showSystemInfo ************ S4048ON SYSTEM INFO ******************* Software Info: SW Name : Dell Networking OS SW Version : x.x(x.xx) Board Info: Board Revision : 0x2 Board Service Tag...

  • Page 28: S6000-On, S4048-On, Or S3048-On Factory Defaults Restore

    | *ONIE: Rescue | ONIE: Uninstall OS | ONIE: Update ONIE | ONIE: Embed ONIE | DELL EMC DIAG +---------------------------------+ Press ENTER to activate the console. You can also use the onie-uninstaller command to return to the default ONIE settings.

  • Page 29: Dell Emc Support

    Dell EMC support Dell EMC Support provides a range of documents and tools to assist you with effectively using Dell EMC equipment and mitigating the impact of network outages. Through Dell EMC Support you can obtain technical information regarding Dell EMC products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases.

This manual is also suitable for:

S4048–onS3048–on

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