Troubleshooting ........................................................................................................................................................ 120

Scanner cannot be powered ON. ................................................................................................................................. 121

The LCD or the [Power] button light or both switch OFF.............................................................................................. 122

Scanning does not start................................................................................................................................................ 123

Scanning takes a long time. ......................................................................................................................................... 124

Image quality is poor. ................................................................................................................................................... 125

Quality of scanned text or lines is unsatisfactory. ........................................................................................................ 126

Images are distorted or not clear.................................................................................................................................. 127

Vertical streaks appear on the scanned image. ........................................................................................................... 128

An error (error code "U4:40" or "U5:4A") is already displayed in the LCD after power-on. .......................................... 129

Multifeed error occurs frequently. ................................................................................................................................. 130

Situation in which the document is not fed into the ADF occurs frequently.................................................................. 132

Paper protection is set off frequently............................................................................................................................ 133

Paper jams/pick errors occur frequently. ...................................................................................................................... 135

Scanned images turn out elongated............................................................................................................................. 136

A shadow appears at the top or the bottom of the scanned image. ............................................................................. 137

There are black traces on the document. ..................................................................................................................... 138

7.4

Before You Contact the Scanner Service Provider ................................................................................................ 139

General......................................................................................................................................................................... 139

Error Status .................................................................................................................................................................. 139

7.5

Checking the Product Labels ................................................................................................................................... 141

Location........................................................................................................................................................................ 141

Chapter 8 Operational Settings .................................................................................................................. 142

8.1

Starting Up the Software Operation Panel .............................................................................................................. 143

8.2

Password Setting for the Software Operation Panel ............................................................................................. 145

Setting a Password ...................................................................................................................................................... 145

Setting [View Only mode] ............................................................................................................................................. 146

Exiting [View Only mode] ............................................................................................................................................. 147

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Introduction