Centreware Internet Services; Troubleshooting - Xerox 4112 System Administration Manual

CentreWare Internet Services

Troubleshooting

This section describes the causes and recommended remedies for errors that may occur while
using CentreWare Internet Services.
CentreWare Internet
Connecting with Services is
impossible.
The "Please wait" message is
displayed throughout.
The Refresh button is not
working.
Selecting the menu on the left
frame does not update the right
frame contents.
The screen display is distorted.
The latest information is not
displayed.
The Apply New Settings button
does not reflect the new settings.
Clicking the Apply New Settings
button causes the browser to
display "The server has returned
an invalid or unrecognizable
response" or "No data" message.
BBCS characters cannot be
entered.
Downloaded From ManualsPrinter.com Manuals
Note
Canceling print jobs or forcing the machine to print the remaining jobs in the receiving
buffer can be operated from the control panel on the machine. For information, refer to the
User Guide, Chapter 2, the section entitled "Job Status."
Symptom Remedy
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Service activated?
Print out the Printer Settings List to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists, enter
an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be possible.
Set the browser not to "Use proxy server" or set that particular
address not to use a proxy server.
Wait for a while as instructed.
If the status does not change, click the Refresh button.
If this does not have any effect, confirm the machine is working
properly.
Are you using a specified browser?
Network setting items for CentreWare Internet
Refer to
Services on page 3-3
to confirm if your browser is supported.
Change the window size for the browser.
Click the Refresh button.
Are all entered values correct?
If a value outside of the permitted range is entered, the update will
automatically be made within the range.
Has a correct password been supplied?
The entries for Password and Confirm Password do not match. Enter
the correct password.
Is it during operation or after operation by the control panel on the
machine? When the automatic reset function is configured, any
setting by CentreWare Internet Services is not applied until setting
time passes. Wait for a while.
The items indicated with "*" cannot accept any BBCS character
entries.
Xerox 4112/4127 Copier/Printer
System Administration Guide
Troubleshooting
10-11