Table of Contents
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Category
Error Code
C P S M O
027-519
O
027-520
O
027-521
O
027-522
O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
Cause and Remedy
[Cause]
During the transfer using [SMB] of the [Scan to PC] feature, an
error occurred because the save location or file name
specified for the scanned image had a problem.
The specified save location does not exist on the server.
Unavailable characters are used in the save location or the
file name.
Because the specified save location has the Distributed File
System (DFS) settings, it is linked to other shared folders.
[Remedy] Take one of the following actions:
Check if the save location is correct.
Check if the specified file name is available on the SMB
server.
Use the following steps to check with the system
administrator for the Distributed File System (DFS) settings:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Distributed File System].
2.Select the specified save location from the left side frame of
the [Distributed File System] window, and then check the
target information displayed on the right side frame of the
window.
3.Specify the SMB server, shared name, and save location
based on the information you checked in step 2.
[Cause]
During the transfer using [SMB] of the [Scan to PC] feature,
the file name or folder name could not be retrieved.
[Remedy] Check the access privilege to the SMB server.
[Cause]
During the transfer using [SMB] of the [Scan to PC] feature,
the suffix of the file name or folder name exceeded the limit on
the SMB server.
[Remedy] Change the file name or destination folder on the SMB server.
Or, move or delete the files from the destination folder.
[Cause]
During the transfer using [SMB] of the [Scan to PC] feature,
the scanned image file could not be created on the SMB
server due to one of the following reasons:
The specified file name has already been used on the
server.
The specified file name has already been used.
The specified file name exists as a directory.
Unavailable characters are used in the file name.
[Remedy] Take one of the following actions:
Check if the specified file name can be used in the save
location.
Check whether or not the specified file name has been used
by another user.
Check whether or not the specified file name has been used
for another file or folder.
Error Code
14
351
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