Table of Contents
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Configuration for IC Card Reader (Optional) ...................................................................................... 403
Step 1 Preparations ................................................................................................................................. 403
Step 2 Logout Method Using the Smart Card .............................................................................. 403
Step 3 Registering Smart Card Information.................................................................................. 404
Configuration for Account Administration........................................................................................... 405
Step 1 Selecting an Accounting Type............................................................................................... 405
Step 2 Registering User Information................................................................................................ 405
User Authentication Operations ............................................................................................................... 407
Authenticating Login Users .................................................................................................................. 407
Changing Passcode.................................................................................................................................. 408
15 Problem Solving.................................................................................................................................... 409
Troubleshooting............................................................................................................................................... 410
Machine Trouble.............................................................................................................................................. 411
Image Quality Trouble.................................................................................................................................. 416
Trouble during Copying................................................................................................................................ 422
Unable to Copy.......................................................................................................................................... 422
The Copy Result is Not What was Expected .................................................................................. 423
Trouble during Printing................................................................................................................................. 425
Unable to Print........................................................................................................................................... 425
The Print Result is Not What was Expected ................................................................................... 426
Trouble during Faxing ................................................................................................................................... 427
Sending Problems ..................................................................................................................................... 427
Receiving Problems .................................................................................................................................. 431
Trouble during Scanning .............................................................................................................................. 435
Unable to Scan with the Machine...................................................................................................... 435
Unable to Import Scanned Documents to the Computer........................................................ 436
Unable to Send a Scanned Document over the Network (FTP/SMB).................................. 437
Unable to Send E-mail ............................................................................................................................ 438
The Image is not What was Expected ............................................................................................. 438
Network-related Problems........................................................................................................................... 440
When you cannot communicate with other SMB machines................................................... 440
When using TCP/IP .................................................................................................................................. 440
CentreWare Internet Services Problems.......................................................................................... 441
E-mail Features Problems ...................................................................................................................... 442
Internet/Intranet Connection Problems ......................................................................................... 443
IPv4 and IPv6 Connection Problems ................................................................................................ 445
Media Print - Text Trouble........................................................................................................................... 448
Error Code........................................................................................................................................................... 449
Other Errors ................................................................................................................................................. 549
Paper Jams......................................................................................................................................................... 550
Paper Jams in Trays 1 and 2 ................................................................................................................ 551
Paper Jams in Tray 3 ............................................................................................................................... 551
Paper Jams in Tray 4 ............................................................................................................................... 552
Paper Jams in Tray 5 (Bypass)............................................................................................................. 552
Paper Jams in Tray 6 (HCF (A4 1 Tray)) (Optional).................................................................... 554
Paper Jams in Trays 6 and 7 (HCF (A4 2 Tray)) (Optional) ..................................................... 556
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