Troubleshooting Table; No Power/Nothing On The Screen; Cannot Feed The Media - SATO S84ex Operator's Manual

7 Troubleshooting

7.4 Troubleshooting Table

Check the items below when the printer does not operate correctly.
WARNING
• Do not touch the power switch, connect or disconnect the power cord while your hands are wet. Doing so
could cause an electric shock.
• Disconnect the power cord from the AC outlet before you perform the cleaning.
Note
You can purchase a cleaning kit or cleaning sheet from a SATO reseller or technical service center.
7.4.1

No Power/Nothing on the Screen

No.
1 Is the power cord fully connected to the AC
outlet?
2 Is the power cord fully connected to the printer?
3 Is the printer fuse blown?
4 Is the power cord damaged?
5 Is there electricity at the AC outlet that supplies
the power to the printer?
6 Is the main (CONT) PCB defective?
7.4.2

Cannot Feed the Media

No.
1 Are the media and ribbon designed for the
printer?
2 Are the media and ribbon loaded correctly?
284 S84-ex/S86-ex Operator Manual
What to check
What to check
Countermeasure
Connect the power cord to the AC outlet fully.
Connect the power cord to the AC input terminal
of the printer fully.
Replace the printer fuse.
Contact a SATO reseller or technical service
center for replacement.
Replace the power cord.
Contact a SATO reseller or technical service
center for the specific power cord for this printer.
Do not use power cords that are not designed
specifically for this printer.
Check if there is electricity at the AC outlet.
Connect to another AC outlet.
Replace the main (CONT) PCB.
Contact a SATO reseller or technical service
center for replacement.
Countermeasure
Use media and ribbon designed for the printer.
Load the media and ribbon correctly.