11 Problem Solving
Document Jams
If a document jams in the document feeder, the machine stops, and an error code [A-
1], [A-2], [A-3] appears in the display. A document indicator and the Paper/Document
Jam icon on the status machine diagram (mimic) light up.
The following procedure describes how to remove the jammed documents in the
document feeder.
Note
Follow the steps below to remove the jammed document.
1
Pull up the front handle of the document
feeder cover, and open the document feeder
cover completely.
Note
2
If the document has not yet been fed into the
feeder, remove it.
3
If you cannot find the document, lift up the
handle to open the inner cover.
11
4
Close the document feeder's inner cover.
5
Close the document feeder cover until it clicks into place, and confirm that there is no
space between the near or far side of the cover and the document feeder.
6
If you cannot find the document, carefully lift up the document feeder. If you find the
document, remove it, then close the document feeder.
7
If you cannot find the document in Step 6, lift
up the document feeder tray and remove the
document.
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• The document feeder does not come as standard on some machine configurations.
• The cover will remain fixed in position when
fully opened. Open the cover slowly.
Handle