If you were not able to remove the paper in step 2:
3. Detach both cassette 1 and cassette 2.
4. Slowly pull out paper.
5. If paper protrudes from cassette, remove paper and reload it after aligning edges of
sheets.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly.
6. Attach cassettes to machine and tap OK on touch screen.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
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