Maintenance And Error Alerts - Intermec PM23c User Manual

Chapter 5 — Troubleshoot the Printer

Maintenance and Error Alerts

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Use these tables to understand and troubleshoot some common error
alerts you may receive and how to fix them.
Maintenance and Error Alerts
Error Alert
Label Not Taken
Printhead Lifted
Out of Ribbon
Out of Media
Ribbon Low
Media Low
Ribbon Installed
Printer in Pause Mode A print job is paused from the front panel. Press the
Printer in Menu Mode A user entered a menu from the front panel. Press the
Application Break
Print Job Complete
Odometer (Printer)
Odometer (Printhead) The printhead has reached a limit set in the
PM23c, PM43, and PM43c Mid-Range Printer User Manual
Solution
Printing has been stopped because a label is
obstructing the label taken sensor. Remove the label
to resume printing.
Lower the printhead.
Load ribbon in the printer.
Load media in the printer.
The diameter of the remaining roll of media is lower
than the specified value in the Ribbon Low Diameter
setting. Replace the ribbon.
The diameter of the remaining roll of media is lower
than the specified value in the Media Low Diameter
setting. Replace the media.
The printer is configured as a direct thermal printer
and thermal transfer ribbon is installed. Remove the
ribbon or configure the printer for thermal transfer
media.
Print button to resume printing.
Home button to return to the Ready screen.
Fingerprint only. An application breaks
uncontrolled.
A print job has been successfully completed.
The printer has reached a limit set in the Odometer
(Printer) setting in Maintenance Alerts for the
amount of media to print before being alerted.
Odometer (Printhead) setting in Maintenance Alerts
for the amount of media to print before being
alerted.