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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 1 of 70 PM43 PM43c Rev ECN Number Description Updated Pages Change Type Released by 330442 First release Te Chhang 330740 Added cleaning solution for platen rollers and Te Chhang printhead.
Section 1 Exploded View PM43 Media Section Description See Page Assembly, Door, Media, PM43, SVC Assembly, Cover, EE, PM43 Assembly, UI Full Touch / ICON Module, SVC Platen Roller Printhead Print Unit Front Media Door Ribbon Wrinkle Adjustment Mechanism Media Take Bobbin...
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 5 of 70 Section 2 Description See Page Graphic Overlay, Full Touch Exploded Display Window LCD Display View Assembly, UI Full Touch Module, SVC Front Front USB Connector and Cable...
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 6 of 70 Section 3 Exploded View PM43 Electronics Section Description See Page Accessory Radio Electronics Assembly Power Supply Electronics Assembly (Behind Main Logic Board) Main Logic Board (MLB) Assembly...
SWIPM43x-000 7 of 70 Section 1 Exploded View - PM43 Media Section Covers - Media Compartment OPERATION: Both PM43 and PM43 offer several different media door options for different printing applications. Tools Required Description Part Number Nut Driver Torx Driver...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 8 of 70 PM43 – Standard PM43c - Standard PM43c – Short Door PM43c – Dome Door Replacing Media Window 1. Remove the 5 nut clips that secure the media window and lift the media window away from the media door.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 9 of 70 Replacing Media Door Handle 1. Remove the two torx screws securing the handle and pull the handle away from the media door. See Figure 2.
PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 11 of 70 Front Panel Assembly OPERATION: This printer is available as a Full Touch or ICON front panel printer for both PM43 and PM43c. Tools Required Description Part Number Torx Driver Torx Driver...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 12 of 70 Figure 5 USB Ground Wire PM43 PM43c PM43 PM43c Intermec Proprietary Document...
Platen Roller OPERATION: This printer has a customer replaceable platen roller and a spare platen roller carrier for both PM43 and PM43c. Both printer models share the same platen roller assembly. The spare platen roller carrier intended use is to contain a ready to use spare platen roller, which is not include in the printer, for replacement with minimal down time.
14 of 70 Printhead OPERATION: This printer has a customer replaceable printhead for both PM43 and PM43c. The printer firmware can detect new printhead and retrieve the printhead information including part number and serial number of the printhead. Tools Required...
Torx Driver Torx Driver Parts Required Item Part Number Description 522-614S-001 Bottom, Base Print Mech, Spare, PM43 (include 1-994059-012) 710-106S-001 THP, Pressure Adj Assy, Spare, PM43 (complete assembly) 1-994059-012 Screw, MRT 4x12 ZP (14 lbf.in/16 kgf.cm) 808-002-000 Cable, Tie, White, Locking, 4inch Bottom Base Print Mechanism Replacement 1.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 16 of 70 Guide posts Media Guide Adjustment lever Bottom Base Print Mechanism TPH Pressure Adjust (Does not include tear bar and screws as shown) Printhead Pressure Adjust Assembly Replacement 1.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 17 of 70 Crank Lever Position Figure 3 Figure 4 Figure 5 Intermec Proprietary Document...
PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 20 of 70 Printhead Lift Sensor Assembly OPERATION: Printhead lift sensor senses when the printhead lifted. This printhead lift sensor assembly is used on both PM43 and PM43c. Tools Required Description Part Number Torx Driver Torx Driver...
Parts Required Item Part Number Description 201-030-001 Lift, TPH Sub, Assy, Spare, PM43 (include 1-994058-010) 1-994058-010 Screw MRT 3X10 FBZ (5 lbf.in/6 kgf.cm) Printhead Lift Mechanism Assembly Replacement 1. Remove the print mechanism stepper motor prior to removing the printhead lift mechanism assembly. See Motor Replacement Section on how to remove the print mechanism stepper motor.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 22 of 70 Printhead Lift Arm OPERATION: This section covers the instructions on replacing the printhead lift arm. The purpose the of the printhead lift arm is to adjust the printhead pressure to compensate for different media width and thickness.
None required Parts Required Item Part Number Description 710-120S-001 Guide, Media, Bottom Dancer, Assy Spare PM43 (complete assembly include media guide sensor, belt, adjust lever, etc.) 808-002-000 Cable, Tie, White, Locking, 4inch Bottom Dancer Media Guide Assembly Replacement 1. Remove bottom base print mechanism assembly. See Page 14&15 on how to remove the bottom base print mechanism assembly.
PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 26 of 70 Front Media Door Replacement OPERATION: The access door is for PM43 and PM43c. The door is a customer replaceable part. Tools Required Description Part Number Torx Driver Parts Required Item Part Number...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 27 of 70 Access Door Replacement PM43c 1. Remove the torx screw securing the access door. See Figure 2. 2. Slide the access door right and lift the door away from the bottom deck.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 28 of 70 Ribbon Wrinkle Adjustment Mechanism OPERATION: This section covers the instruction on how to adjust the ribbon wrinkle for printers with thermal transfer ribbon option. Direct thermal printer will not have the ribbon wrinkle adjustment mechanism.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 29 of 70 Ribbon Adjust Sub Assembly OPERATION: The purpose of the ribbon adjust assembly is to adjust the ribbon alignment for ribbon wrinkle for printers with thermal transfer ribbon option.
Parts Required Item Part Number Description 650-799S-001 Tear Bar, Spare, PM43 (include torx screws 1-994059-008) 1-994059-008 Screw, MRT 4x8 ZP, T20, (14 lbf.in/16 kgf.cm) Tear Bar Replacement 1. Remove the 3 torx screws securing the tear bar against the bottom print mechanism assembly and remove the tear bar. See Figure 1.
Phillips screw driver, 16mm bit Parts Required Item Part Number Description 201-043-001 Hanger, Media, Service Kit, PM43 (kit include media hanger, small edge guide, large edge guide, and screw) 203-977-001 Rotation Hanger, Accessory Kit, PM43 Media Hanger Replacement 1. Remove the Phillips screw securing the media hanger against the spine (main deck). See Figure 1.
Parts Required Item Part Number Description 710-096S-001 Module, Ribbon Supply Sub, Assembly, Spare, PM43 236-263-001 Sensor, Ribbon Low Cable, Assembly, PM43 Ribbon Supply Assembly Replacement 1. Remove the torx screw securing the ribbon supply assembly module to the ribbon supply rod. See Figure 1 on location of the torx screw.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 33 of 70 Ribbon Low Cable Sensor Assembly Replacement 1. Remove the electronic cover 2. Disconnect the ribbon low cable P25 on the main logic board (MLB) 3. Detach the ribbon sensor holder and pull the ribbon low sensor assembly through the spine (main deck).
Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 35 of 70 PM43 and PM43c Base Assembly & Rubber Feet OPERATION: This is NOT a customer replaceable part. Tools Required Description Part Number Torx Driver Torx Driver Parts Required...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 36 of 70 Rubber Foot Replacement 1. Release the push pin and remove the rubber foot. See Figure 3 2. Reverse the procedure for re-installation. Figure 3 Rubber Foot. PM43...
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 37 of 70 Spine OPERATION: This is a NOT customer replaceable part. The spine (main deck) will rarely need replacement unless major damage require doing so. Replacement of the spine require removing all install components, which is a complete disassembly of the printers.
Section 2 Exploded View - Front Panels, Full Touch & ICON – Components PM43 Service (Print) Button (Full Touch and ICON) OPERATION: This section covers the replacement of the print button for both full-touch and ICON version of printers. To replace the button, the full-touch/ICON front panel need to be removed first.
USB Cable Assembly OPERATION: This section covers the replacement of front panel USB assembly. The front panel USB option is only available for PM43. PM43c does not have this option. To replace the USB connector, the full-touch/ICON front panel need to be removed first for PM43.
Torx Driver Parts Required Item Part Number Description 705-625S-001 Touchless, Config Unit, Assembly, Spare, PM43 (include screws and lithium battery 317-235-001) 800-593-006 Screw, Plastite, M3x6, PH, Torx, T10 (3 lbf.in/3.5kgf.cm) Touchless Assembly Replacement 1. Remove the front panel to access the touchless configuration unit for replacement. See page 11 on how to remove the front panel.
This section covers the replacement of user interface PCB assembly. The user interface PCB assembly for full touch panel is shared between PM43 and PM43c. The user interface PCB assembly for one-button option is not shared between the two models.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 43 of 70 Lift the connector latch mechanism to release the LCD and LCD backlight ribbon cables Figure 2 User Interace PCB Assembly, One-Button User Interace PCB Assembly, Full-Touch...
4. Remove the torx screwing the touch panel under the overlay. See Figure 2. 5. Remove the 5 torx screws securing the user interface PCB support bracket. See Figure 1 on torx locations for PM43. PM43c has 3 torx screws securing the user interace PCB support bracket.
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4. Remove the torx screwing the touch panel under the overlay. See Figure 2. 5. Remove the 5 torx screws securing the user interface PCB support bracket. See Figure 1 on torx locations for PM43. PM43c has 3 torx screws securing the user interace PCB support bracket.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 46 of 70 Figure 3 – Incorrect Touch Panel Cable Routing Figure 3 – Correct Touch Panel Cable Routing Intermec Proprietary Document...
Part Number Torx Driver Parts Required Item Part Number Description 201-026-001 Kit, Speaker, Spare, PM43 (include torx screws 1-994066-08 x2) 201-027-001 Kit, Speaker, Spare, PM43C (include torx screws 1-994066-08 x2) 1-994066-08 Screw MRT M2X8 ZP Speaker Replacement 1. Remove the front panel to access the speaker assembly. See page 11 on how to remove the front panel.
DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 48 of 70 PM43/PM43c Full Touch & One Button ( ) Overlays OPERATION: ICON This is a customer replaceable part, no tooling is required for this operation. Tools Required Description...
OPERATION: These are primarily plug in assemblies as seen in the exploded view on page 6. The P/Ns are available in the Intermec Price Guide as accessory kit that include installation instructions. This section does not contain installation and replacement instructions at this time.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 50 of 70 Main Logic Board (MLB) Assembly OPERATION: Remove all installed interface option (RFID, Wi-Fi/Bluetooth, USB interface, parallel interface, DUART interface, etc.) board prior to removing the MLB. See Figure 3 as a reference with all the options and connections.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 51 of 70 5. Reverse the procedure when re-installing MLB. Ribbon Sensor Cable Speaker Cable Wi-Fi/Bluetooth PSU Cable Option Front Panel PSU Cable Cable Option Interface Connector Stepper Motor...
Torx Driver Parts Required Item Part Number Description 234-050S-001 Power Supply Unit (PSU), Assy, PM43, Spare (include PSU, PSU Bracket, and Torx screws) 1-994059-008 Screw, MRT 4x8 ZP, T20, (14 lbf.in/16 kgf.cm) 236-254-001 Power Cable, Main Logic Board (MLB) – Power Supply Unit (PSU)
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 53 of 70 Figure 3 Power Supply Unit Spare Power Cable, MLB-PSU Intermec Proprietary Document...
Item Part Number Description 1-206165-01 D-Sub, 15Pin Wiring Assy PM43 (does not include the screws as shown) 1-994059-008 Screw, MRT 4x8 ZP, T20, (14 lbf.in/16 kgf.cm) 1. Remove the 2 torx screws that secure the d-sub wiring assembly and pull the assembly through the spine (main deck). See Figure 1 on screw location.
Item Part Number Description 201-029-001 Gear, Ribbon Reduction, Spare Kit, PM43 Ribbon Reduction Gear kit Replacement Instructions Complete the drive belt replacement instructions in this procedure Using common a T20 Torx Bit driver and E-clip removal tool release and replace the gears as shown in the following Figures 1 and 2.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 56 of 70 Front Panel I/O Cable (shown disconnected from the MLB) OPERATION: The front panel I/O cable connects between the front panel assembly and the main logic board.
Item Part Number Description 201-028-001 Pulley, Drive Kit Spare PM43 ( Include Platen Roller Coupling P/N655-318-001, and set screw P/N 1-994109-00) Drive Pulley Replacement Instructions Remove the service pulley cover (guard) as shown in Figure 1 and slip the timing belt off with an upward motion...
Torx Driver Torx Driver Parts Required Item Part Number Description 710-112-001 Motor, Print Mech, Assy PM43 (does not include torx screws as shown) 710-115S-001 Roller, Tension, Assy, Spare PM43 (does not include screws as shown) 655-321-001 Belt,PulleyTimingT63 W7mmL189mm,S3M PM43 655-323-001...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 59 of 70 Figure 4 Figure 5 Drive Belt Replacement Remove the motor as per the motor replacement instructions Remove the center ribbon drive gear by removing the mounting screw, see Figure 6...
OPERATION: The internal rewinder is a factory configurable option. Printers built without the internal rewinder option can be retrofitted to include the internal rewinder by Intermec Service Depots or third party service depots that are authorized by Intermec. Tools Required...
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 61 of 70 Internal Rewinder Mechanism Media Rewinder Assembly Rewinder Belt Stepper Motor Assembly Rewinder Motor Driver PCBA Stepper Motor Assembly Replacement 1. Remove the media and electronic cover.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 62 of 70 Rewinder Stepper Motor Cable Guide Pin Figure 2 – Stepper Motor Assembly Removal Guide Pin Figure 3 – Stepper Motor Assembly Re-Installation Rewinder Belt Replacement 1.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 63 of 70 Media Rewinder Assembly Replacement 1. Remove the media and electronic cover. 2. Remove the Allen set screw on the media rewinder and slide the half away. See Figure 4.
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TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 64 of 70 Media Shaft Divert Installation 1. Open media cover 2. Hand screw media shaft divert to the spine (main deck). Media Shaft Divert Installation Location Figure 6 – Location of media shaft divert...
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Internal Rewinder Assembly Service Kit The intend of the internal rewinder service kit and label taken spare are for retrofitting a PM43/PM43c without the internal rewinder option installed from the factory by an authorized Intermec service partners or Intermec service depot.
Media Rewinder, Sub-Assembly, Spare, PM43 Rewinder Full Batch Take-up and Peel-Off Kit Replacement 1. All accessories are available in the price guide including installation instructions. See Price Guide under Accessories for both PM43 and PM43c printer models. Go to http://www.intermec.com/partner-products/prtrpm43a/selling-points.aspx under Manuals to download the installation instructions for all accessories.
Cutter Vertical Tray, Accessory Kit, PM43 Accessories Installation and Replacement 1. All accessories are available in the price guide include installation instructions. See Price Guide under Accessories for both PM43 and PM43c printer models. Go to http://www.intermec.com/partner-products/prtrpm43a/selling-points.aspx under Manuals to download the installation instructions for all accessories.
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OPERATION: The PM43 contains a variety of labels on its bottom housing. These labels consist of both pre-printed labels that are ready to apply off the shelf and print on demand labels that have specific content that must be printed to match the particular unit being serviced.
TITLE Model DOCUMENT NO. PAGE Page PM43 Service Work Instructions PM43,PM43C SWIPM43x-000 69 of 70 Serial Number Label Refer to Print-On-Demand Label Printing System to print the serial number label Refer to Figure 2 for location of the serial number label on the back plate.
The test procedure for both PM43 and PM43c is OTPPHXAA-000 2. The test software for both PM43 and PM43c is called Phoenix Final Test. The software PM43 be found on the Intermec New Products Test Engineering SharePoint site. Access to this site is available to Intermec Team Members only.
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