Intermec PM23c User Manual page 107

PM23c, PM43, and PM43c Mid-Range Printer User Manual
Print Quality Problems and Possible Solutions (Continued)
Problem
There are dark lines along the
media path.
There are white vertical lines on
the printout.
Part of a dotted line is missing.
The inner edge of the printout is
missing.
The content on my printout is
compressed.
Nothing shows up on my thermal
transfer printout.
When I feed or print a label, the
ribbon is not taken up. Instead, it
spills out the front of the printer.
The ribbon breaks.
Chapter 5 — Troubleshoot the Printer
Possible Solution
The printhead may be dirty. Clean the
printhead.
Try these possible solutions in order:
•
The printhead may be dirty. Clean the
printhead.
•
There may be missing dots on the
printhead. Replace the printhead.
Try these possible solutions in order:
•
The printhead may be failing. Replace
the printhead.
•
The strobe signal may be failing. For
help, contact your Intermec service
representative.
Try these possible solutions in order:
•
The media may not be properly
installed or aligned. Reload the media.
•
The media margin or X-start
parameter may be set too low. Increase
the setting.
The print speed may be too high. Lower
the print speed.
The ink-coated side of the ribbon may not
be facing the media. Reload the ribbon.
Make sure the Print Method is set to
Ribbon (TTR) .
Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you
are using.
•
Make sure that the ribbon is fitted
correctly. Reload the ribbon.
•
The energy control may be faulty. For
help, contact your Intermec Service
representative.
93