Table of Contents
Advertisement
Maintenance and Troubleshooting
Cleaning the Interior
Dirt, adhesive, and residue collect on the print head of the
printer and need to be removed. Clean your printer once a
month if you use it frequently, or once every three months if
used infrequently.
Cleaning the Exterior
When the outside of your portable printer needs cleaning, use a
soft cloth and mild cleanser if necessary. Do not use abrasive
cleanser, chemicals or scrubbing pads, as your printer's finish
could become marked.
Troubleshooting
Paper Loading Problems
If the paper feed mechanism does not feed correctly on the first
part of a new paper roll, remove two to three feet of paper from
the outside of the roll. The length of paper rolls can vary by as
much as five feet, making the roll too thick for the printer to
accommodate.
If the printer is out of paper (or the paper release lever is in the
up position) this condition interrupts a batch of receipts, and
the printer suspends operation until the condition is fixed. The
printer continues to communicate with the mobile computer as
long as it does not "time out."
Once the printer is operational, the suspended print batch (if
any) continues to print, ensuring that all receipts are properly
printed.
Not Printing
1 Print a self-test. If the self-test will not print, check battery
voltage by plugging the printer into a wall outlet using the
AC adapter. Repeat the self-test, and check the Battery Volt-
age print out. Charge battery if necessary or replace.
Note: If the battery is depleted, it may take 5-10
minutes of charging before the printer can print a
self-test.
2 Make sure the paper is properly installed (with lever closed).
PB20 Printer Quick Start Guide
15
Advertisement
Table of Contents
