Intermec PM43 User Manual
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Intermec PM43 User Manual

Mid-range printer
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PM 43 | PM 43c
Mid-Range Printer
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Summary of Contents for Intermec PM43

  • Page 1 PM 43 | PM 43c Mid-Range Printer User’s Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2012–2013 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    About the PM43 and PM43c Printer ........
  • Page 4 Configure the Printer Using SmartSystems Foundation ..... 63 Configure the Printer Using Touchless Configuration..... . . 63 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 5 Upgrade Firmware from a USB Storage Device ......87 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 6 Display and Audio Settings ..........126 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 7 Predefined INPrint Label Formats ........134 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 8 Contents viii PM43 and PM43c Mid-Range Printer User Manual...

  • Page 9: Before You Begin

    Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
  • Page 10 Caution: Observe all safety and accident prevention regulations applicable to your specific region and application. Caution: Before you use a cleaning card, carefully read the warning text on the envelope. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 11: Product Identification

    This document provides warnings regarding personal safety during operation of the printer. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

  • Page 12: Who Should Read This Manual

    Before You Begin Who Should Read This Manual This user manual provides you with information about the features of the PM43 and PM43c printers, and how to install, configure, operate, maintain, and troubleshoot them. Related Documents The Intermec web site at www.intermec.com...

  • Page 13: About The Printer

    About the Printer This chapter introduces the PM43 and PM43c printers, and includes descriptions of printer features and basic operation.

  • Page 14: About The Pm43 And Pm43C Printer

    Chapter 1 — About the Printer About the PM43 and PM43c Printer The PM43 and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network.

  • Page 15: Identify The Parts Of The Printer

    Use these illustrations to familiarize yourself with the PM43 and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for both printer models. Front View of PM43 Printer...
  • Page 16 Chapter 1 — About the Printer Front View of the PM43c Printer Internal View of the PM43 Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 17: About The Front Panel

    Chapter 1 — About the Printer Back View of the PM43 Printer About the Front Panel There are two front panels available for the PM43 and PM43c printers: • Icon (no display) Full touch display • Both versions of the front panel contain the Print button and the Ready-to-Work™...

  • Page 18: About The Ready-To-Work Indicator

    Blinking Printer is not ready for a print job. Printer is turned off, not communicating, or not ready to print. For example, the printer may be starting up or performing a firmware upgrade. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 19: Print Button Behavior

    Press the Print button to stop or pause printing. The printer will stop after it completely prints one label. Paused Press the Print button to resume printing. Error Press the Print button to advance media if possible. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 20: About The Icon Front Panel

    The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. Icon Front Panel on a PM43 Printer Use this table to understand what it means when an icon lights up. Names and Descriptions of Front Panel Icons...
  • Page 21 The firmware is being upgraded, the printer is amber recovering or restoring the firmware, or the printer is calibrating. Once the process is complete, the printer will turn off. No maintenance is required. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 22: About The Full Touch Display Front Panel

    Main Menu if the touch screen is not working properly. Both the PM43 and the PM43c contain these keys on the front panel: 0 to 9, Enter, . (period), - (minus), Clear, F1 to F5, and an Orange (Shift) key.

  • Page 23: About The Ready Screen

    Wi-Fi/Bluetooth module is installed. The IP address appears when the printer is connected to an Ethernet or wireless network. If there is no Ethernet or wireless connection, serial port information appears on the screen. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 24 Bluetooth module is enabled or disabled: - Bluetooth is turned on. - Bluetooth is turned off. Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 25: About The Main Menu

    Wizards menu: • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer. The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language.
  • Page 26 Use the horizontal scroll bar for settings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings. Alphanumeric Keypad PM43 and PM43c Mid-Range Printer User Manual...
  • Page 27 For the alphanumeric and extended numeric keypad: • Press 123 or ABC to toggle between the alphabetic and numeric keys. • In the alphabetic keypad, press to toggle between uppercase and lowercase letters. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 28 Print Quality Prints a series of labels to determine the best print quality setting. Loading Media Shows how to load media. Loading Ribbon (TTR printers only) Shows how to load ribbon. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 29 RFID media loaded in the printer. Available when the RFID module is installed. Label Taken Sensor Calibrates the label taken sensor used with the label dispenser. Available when the label taken sensor is installed. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 30: About Printer Languages

    Chapter 1 — About the Printer About Printer Languages The printer uses the Intermec Fingerprint printer command language by default. You can load and run Fingerprint programs and send Fingerprint commands or Direct Protocol print jobs directly to the printer.

  • Page 31: Select A Command Language From The Main Menu

    Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM43 and PM43c printers. Most options are either installed at the factory or can be installed by factory service technicians in the field. Accessories are designed to be installed by the customer.
  • Page 32 Use the large edge guide to make sure that large rolls of media stay on the hanger. Media Cover Lock (PM43) Use the media cover lock on the PM43 to make sure the media cover remains closed with an external lock.
  • Page 33 Touchless Configuration Use the touchless configuration option to be able to configure the printer from an RFID reader (IP30). Wi-Fi+Bluetooth Module Use the Wi-Fi+Bluetooth module to be able to communicate with your printer wirelessly. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 34 Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 35: Set Up The Printer

    Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.

  • Page 36: About Media

    Chapter 2 — Set Up the Printer About Media The PM43 and PM43c printers can print on labels, tickets, tags, and continuous stock. The procedure you use to load media depends on how you are operating the printer and the options you have installed.
  • Page 37 4 Route the media through the print mechanism. The dashed line in this illustration shows the path to load media with the takeup hub installed. 5 Turn the printhead lift lever clockwise to close the printhead. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 38: Load Media For The Label Dispenser

    You can also install the internal media rewinder if you want to rewind the liner. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 39 4 Pull down on the label dispenser lever to open the media path. 5 Route the media through the print mechanism and out the front of the printer. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 40 You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Routing the Liner with a Cardboard Core Installed PM43 and PM43c Mid-Range Printer User Manual...

  • Page 41: Load Media From An External Supply

    Load Media from an External Supply You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 42 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. 4 Turn the printhead lift lever clockwise to close the printhead. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 43: Load Ribbon

    If you see a mark on the paper, your ribbon is wound ink out. Determining Whether Your Ribbon is Wound Ink In or Ink Out 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 44 5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 45 6 Turn the ribbon takeup hub counterclockwise until the ribbon becomes tight and runs wrinkle-free through the print mechanism. 7 Turn the printhead lift lever clockwise to lower the printhead. 8 Close the media cover. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 46: Connect The Printer To Power

    When the printer has finished starting up, the blue Ready-to-Work indicator turns on and stays on. If a condition occurs that will prevent printing, the Ready-to-Work indicator blinks. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 47: About Test Labels

    2 After the startup sequence finishes, the startup wizard begins. After you enter all of the information on the wizard screens, click No when prompted to run other wizards. 3 From the Ready screen, tap the Main Menu button on the status bar. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 48: Calibrate The Screen

    The touch screen then finishes the calibration process and returns you to the Ready screen. Create and Print Labels You can use Intermec printer software to design and print labels with the PM43 and PM43c printers. You can download label design software and printer drivers from http://www.intermec.com /...

  • Page 49: Print On Rfid Media

    Media containing RFID tags is slightly thicker where the RFID tag is located. The slight thickness of this part of the label may affect print quality. For thermal transfer labels, Intermec recommends using high- quality ink ribbon. To achieve the best possible print quality, follow these guidelines: •...
  • Page 50 Chapter 2 — Set Up the Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 51: Connect The Printer

    Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main Menu on a full touch printer to configure the settings.

  • Page 52: About Connecting The Printer To Your Pc

    1 Connect one end of the DB9 to DB9 RS-232 cable to the back of your printer and connect the other end of the cable to a serial COM port on the PC. 2 If necessary, change the PC serial port configuration to match your printer. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 53: Connect The Printer Using A Usb Cable

    Chapter 3 — Connect the Printer Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC, either directly or through a hub. To connect the printer to a PC through the USB device port, you need: •...

  • Page 54: Install Printer Drivers

    PC and with software applications such as Intermec PrintSet. Use InterDriver to install printer driver software on your PC. InterDriver is available from the Intermec website. Follow this procedure to download InterDriver from the Intermec website and install the drivers.

  • Page 55: About Connecting The Printer To Your Network

    Alert handling. Connect the Printer to an Ethernet Network Use the Ethernet port to set up the PM43 or PM43c as a network printer. The printer is set to automatically retrieve an IP number from the network (DHCP) when you turn on the printer. You can use the network connection with InterDriver.

  • Page 56: About Wireless Communications

    If your printer uses a DHCP server to assign IP addresses, the IP address appears in the lower left corner of the screen. • For an icon printer, use Intermec PrintSet to retrieve the printer IP address. If you are not using a DHCP server to automatically assign IP addresses to devices in your network, you must set a static IP address and other network information manually.

  • Page 57: Configure Wireless Communications From The Web Page

    By default, the printer supports DHCP networks. Note: If you are not using a DHCP network, you need to configure Wi-Fi settings by using Intermec PrintSet through a USB connection to the printer, by sending commands through a serial connection, or by using the wizards and settings menus on a full touch printer.

  • Page 58: Configure Wireless Communications From The Main Menu

    1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Settings > Communications > Wireless 802.11. 3 Change settings as needed for your wireless connection. 4 When you are finished, save your changes. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 59: About Bluetooth Communications

    • from the printer Main Menu. • using Intermec PrintSet through a USB connection to a PC. Connect to a Bluetooth Device If your printer has the full touch display, you can use the Bluetooth wizard to discover and connect to an HID Bluetooth device such as a keyboard or a Bluetooth scanner configured as an HID slave.

  • Page 60: Configure Bluetooth Communications From The Main Menu

    Main Menu. You may need to configure these settings if you want to connect to a mobile computer through Bluetooth. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Settings > Communications > Bluetooth. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 61: About The Usb Host

    You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM43 and PM43c printers. The USB storage device provides the ability to upgrade the firmware, install resources, export resources, print a file, and configure the printer.
  • Page 62 Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 63: Configure The Printer

    Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.

  • Page 64: About The Printer Configuration Menus

    • Network Services • Alerts Use the following illustrations to understand where information is located in the printer configuration menus. Not all configuration items appear in each type of interface. The Communications Menu PM43 and PM43c Mid-Range Printer User Manual...
  • Page 65 Chapter 4 — Configure the Printer The Serial Communications Menu PM43 and PM43c Mid-Range Printer User Manual...
  • Page 66 Chapter 4 — Configure the Printer The Wireless 802.11 (Wi-Fi) Communications Menu PM43 and PM43c Mid-Range Printer User Manual...
  • Page 67 Chapter 4 — Configure the Printer The Printing Menu PM43 and PM43c Mid-Range Printer User Manual...
  • Page 68 Chapter 4 — Configure the Printer The System Settings Menu PM43 and PM43c Mid-Range Printer User Manual...
  • Page 69 Chapter 4 — Configure the Printer The Network Services Menu PM43 and PM43c Mid-Range Printer User Manual...

  • Page 70: Configure The Printer Using The Web Page

    If you are using Ethernet or Wi-Fi communications, you can change configuration settings from the web page of the printer. You should have already connected your printer to your network and obtained an IP address. 1 Open a web browser on your PC. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 71 4 Type your Username and Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. 5 Click Configure. The Configuration Summary page appears. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 72 Network Services. 7 Make any changes to the settings you want to configure. 8 To save your changes, click Save. To reset all parameters on the page to the default settings, click Default Settings. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 73: Configure The Printer Using The Main Menu

    1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Settings button. The Settings menu appears. 3 Select the settings you want to configure and make your changes. 4 Save your changes when prompted. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 74: Restrict Access To The Main Menu

    You can also use the setup wizards in PrintSet to guide you through common configuration tasks. 1 Make sure that you have Windows 2000 or later running on your 2 Download PrintSet from the Downloads page of the Intermec website at http://www.intermec.com/products/printers_media /software/index.aspx.

  • Page 75: Configure The Printer Using Programming Commands

    You can use SmartSystems Foundation to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec website. To download SmartSystems Foundation, go to www.intermec.com/products/smrtsysfoundation/index.aspx.

  • Page 76: About Uploading Fonts, Images, Applications, Formats, And Web

    Enter. The printer web page appears. 3 Click Login. The Login page appears. 4 Type your Username and Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 77 6 Click Applications, Fonts, Images, Label Formats, or Web Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 78: Usb Storage Device

    If you have a full touch printer, the USB Device menu automatically appears: a Select Install Resources. b Select the type of file you want to install. For example, select Fonts to install a font. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 79: About Printer Profiles

    IP address for either IPv4 or IPv6 networks • • Media calibration settings for the label stop sensor • Remote port or remote host values for a remote computer accessing the printer through raw TCP PM43 and PM43c Mid-Range Printer User Manual...

  • Page 80: Save A Printer Profile

    SIP to save your profile name and go back to the Save Profile menu. 6 Press and wait until Complete appears on the screen. 7 Press to return to the Main Menu. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 81: Load A Printer Profile

    USB storage device. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Tools > USB Menu. 3 Select Configuration. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 82: Customize The Printer Web Page

    2 Modify the style sheet to make the web page look the way you want it and save your changes. 3 Upload the style sheet to the printer using this FTP to printer path: /home/user/webpage/style.css. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 83: Troubleshoot The Printer

    Troubleshoot the Printer Use this chapter to troubleshoot the printer.

  • Page 84: Call Product Support

    If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com...

  • Page 85: About Printer System Information

    Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting. System Information Tab in Printer Web Pages...

  • Page 86: View Printer Statistics

    1 Open a web browser on your PC. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click the System Information tab. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 87: Check The Printer Odometer

    2 In the address bar, type the IP address of your printer and press Enter. The printer home page appears. 3 Click the System Information tab. 4 Click Odometer. The list of current odometer statistics appears. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 88: Set Maintenance Alerts

    6 Click System Settings > Maintenance Alerts. The Maintenance Alerts settings page appears. 7 Type the values you want to set for each maintenance alert. 8 Click Save when you are finished. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 89: About Alerts

    From the printer Main Menu, select Settings > System Settings > General > Alert Notification Method. • From the printer web page, login and then click the Configure tab > System Settings > General > Alert Notification Method. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 90: Maintenance And Error Alerts

    Odometer (User The printer has reached a limit set in the Odometer Resettable) (User Resettable) setting in Maintenance Alerts for the amount of media printed since the last reset. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 91 Started The printer is in the process of starting up. Motor Too Hot The printer motor has reached its maximum operating temperature limit. Let the motor cool down before you resume printing. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 92: Troubleshoot Printer Problems And Find Solutions

    Decrease the contrast. • The printhead pressure may be too high. Decrease the printhead pressure. • The printhead voltage may be incorrect or the energy control may be faulty. For help, contact your Intermec representative. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 93 • Make sure that the ribbon is fitted correctly. Reload the ribbon. • The energy control may be faulty. For help, contact your Intermec Service representative. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 94 The printer has RFID media After you load RFID media, restart the loaded, but it is not writing to the printer to let the printer identify the tags. RFID media type or run the RFID calibration wizard. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 95: Intermec Fingerprint

    TAGFORMAT. For help, see Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual For more information, see the EPC Tag Data Standard (v1.1, revision 1.27) available from the EPCglobal web site at www.epcglobalinc.org PM43 and PM43c Mid-Range Printer User Manual...

  • Page 96: About Restoring Printer Defaults

    • To restore all current system settings, select the System Settings check box. 7 When you receive a message to reboot the printer on your desktop PC, click OK and restart the printer. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 97: Restore Defaults From The Main Menu

    3 Turn the printer on while pressing and holding the Feed button. All of the default settings are restored on the printer. 4 Turn the printhead lift lever clockwise to lower the printhead and close the media cover. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 98: About Upgrading The Printer Firmware

    Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM43 or PM43c printer Downloads page on www.intermec.com. You can upgrade the printer firmware using: •...

  • Page 99: Upgrade Firmware From A Usb Storage Device

    USB storage device. Note: For best results, Intermec recommends using a USB storage device that contains no other files besides the upgrade file. 1 Copy the firmware upgrade file to the root directory of the USB storage device.
  • Page 100 Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 101: Maintain The Printer

    Maintain the Printer Use the information in this section to understand how to clean, adjust, and replace parts of the printer.

  • Page 102: About Cleaning The Printer

    Caution: Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Caution: Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.

  • Page 103: Clean The Printhead

    7 If necessary, clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol. 8 Once the parts are dry, replace the media (and ribbon) in the printer. 9 Close the printer, reconnect power, and turn on the printer. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 104: Clean The Media Guides

    Use a soft cloth, possibly moistened with water or a mild detergent, when cleaning the printer exterior. Make sure to keep the surface surrounding the printer clean as well. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 105: Replace The Printhead

    4 Turn the printhead lift lever counterclockwise to raise the printhead. 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you remove it from the printer. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 106: Replace The Platen Roller

    If the printer platen roller gets damaged or wears out, it is easy to replace. On the PM43 printer, you can store a spare platen roller in the holder located under the media holder. Just insert the platen roller as you would into the printer and then turn the latch counterclockwise to secure it to the printer base.

  • Page 107: About Adjusting The Printer

    You may need to adjust your printer to accommodate how you are printing or to improve printer performance. You can make these adjustments on the printer: • Ribbon wrinkling • Printhead balance • Printhead pressure • Label gap sensor and label mark sensor PM43 and PM43c Mid-Range Printer User Manual...

  • Page 108: Prevent Ribbon Wrinkling

    • Turn the tension bar screw clockwise to move the bar backward and decrease the tension. Turn the tension bar screw counterclockwise to move the bar • forward and increase the tension. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 109: Adjust The Printhead Balance

    The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width (4 inches or 102 mm), Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media.

  • Page 110: Adjust The Printhead Pressure

    Turn the screw clockwise to increase the pressure resulting in darker print. Turn the screw counterclockwise to decrease the pressure • resulting in lighter print. 3 Test and readjust the printhead pressure if necessary. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 111: Adjust The Label Gap And Black Mark Sensor

    Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer. • Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer. 3 Close the media cover. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 112 Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual...

  • Page 113: Specifications

    Specifications This appendix contains specifications for the PM43 and PM43c printers.

  • Page 114: Printer Specifications

    5°C to 40°C (41°F to 104°F) Storage Temperature: -20°C to 70°C (-4°F to 158°F) Relative Humidity: 20 to 80% non-condensing PM43 Print Speed, Resolution, and General Media Specifications Print Mode: Thermal Transfer or Direct thermal Print Speed (variable): 203 dpi:100 to 300 mm/sec (4 to 12 ips)
  • Page 115 Appendix A — Specifications PM43 Print Speed, Resolution, and General Media Specifications (Continued) Print Width: 203 dpi: 108 mm (4.52 in) max 300 dpi: 106 mm (4.17 in) max 406 dpi: 104 mm (4.09 in) max Media Width: 19.05 to 114.3 mm (0.75 to 4.50 in) Label Roll Diameter 212.70 mm (8.38 in)
  • Page 116 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to101.6 mm (4 in) Memory • 128 MB Flash • 128 MB SDRAM • USB memory device (optional) PM43 and PM43c Mid-Range Printer User Manual...
  • Page 117 • ZSim • DSim Media Sensors • Label gap/tag notch • Black mark • Printhead lift • Media low • Ribbon present/end (thermal transfer models only) • Ribbon low (with rotational hangar option) PM43 and PM43c Mid-Range Printer User Manual...
  • Page 118 • Century Schoolbook Roman • CG Times • CG Times Bold • Letter Gothic • Univers • Univers Bold • Univers Condensed Bold • Univers Extra Condensed Supported Font Types • TrueType • OpenType • Bitmap PM43 and PM43c Mid-Range Printer User Manual...
  • Page 119 • USPS 4-State Customer Bar Code Supported Graphic File Types • PCX, PNG, GIF, and BMP Windows Drivers • Support for Windows XP, Vista, Windows 7, Server 2003, Server 2008 • Supports 32-bit and 64-bit editions PM43 and PM43c Mid-Range Printer User Manual...

  • Page 120: Interface Specifications

    The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the desktop computer. RS-232 Serial Cable DB9 Pins Signal Description External +5 VDC, Max 500 mA Transmit data Receive data Ground Clear to send PM43 and PM43c Mid-Range Printer User Manual...

  • Page 121: Usb Device Interface

    USB Type B Connector To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. Intermec recommends that you only connect one printer to each USB port on the PC, either directly or through a hub.

  • Page 122: Ethernet Interface

    (10BASE-T, 100BASE-T) and is fully compliant with the IEEE 802.3u standard. You can find the network card MAC address on the back of the printer for a PM43 printer, and on inside the media cover on the base for the PM43c printer.
  • Page 123 Appendix A — Specifications MAC Address Label Location on the PM43c PM43 and PM43c Mid-Range Printer User Manual...
  • Page 124 Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual...

  • Page 125: Default Settings

    Default Settings This appendix contains all of the default settings for the printer.

  • Page 126: Default Configuration

    Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM43 and PM43c printers. If you restore the printer to factory default settings, it will use the values listed here. The order of the settings reflects the organization of the printer web page and Main Menu.

  • Page 127: Ethernet Settings

    DHCP Response Specifies if the printer receives DHCP Broadcast responses by broadcast or unicast. (IPv6) IP Specifies how the printer obtains an IP Automatic Assignment address (for IPv6 networks). Method PM43 and PM43c Mid-Range Printer User Manual...

  • Page 128: Wireless 802.11 General Settings

    Saving turns off components when they are not being used to draw less current. Channel Sets the common channel that radios in Ad Hoc mode use to transfer data. Range is 1 to PM43 and PM43c Mid-Range Printer User Manual...

  • Page 129: Wireless 802.11 Network Settings

    Sets how the printer obtains an IP Automatic Assignment address (for IPv6 networks). Method Automatic (IPv6) IP Address Sets the unique network-level address that is assigned to each device in an IPv6 network. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 130: Wireless 802.11 Security Settings

    Maximum length is 96 characters. Inner Selects the authentication method MSCHAPv2 Authentication that is used when the EAP type is EAP-FAST, PEAP, or TTLS. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 131 Acquire PAC is on and the current installed PAC fails to authenticate the printer to the network. Acquire PAC Determines if automatic PAC file provisioning is on for EAP-FAST authentication. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 132: Bluetooth Settings

    Discover Determines if other Bluetooth devices Enable can detect the printer. Passkey Sets the passkey that is used when 1234 pairing Bluetooth devices to the printer. Range is 1 to 16 characters (case-sensitive). PM43 and PM43c Mid-Range Printer User Manual...

  • Page 133: Media Settings

    Media With Gaps loaded in the printer. Print Method Selects the method of printing Ribbon (TTR) for that the printer is using. thermal transfer printers, or No Ribbon (DT) for direct thermal printers PM43 and PM43c Mid-Range Printer User Manual...
  • Page 134 Unit of measurement is defined in the Unit of Measurement parameter. INTERMEC 6001 36th Ave W Everett WA 98203 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 135 Sets the length of media the printer feeds (positive value) or retracts (negative value) before printing a label. Unit of measurement is defined in the Unit of Measure parameter. Range is -9999 to +9999. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 136: Print Quality Settings

    Sets how fast the printer prints labels. The unit of measure is defined in the Unit of Measure parameter. Media Sensitivity Sets the level of sensitivity of the media to the Variable printhead heat for media and ribbon. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 137: General System Settings

    Keyboard Input Selects the language of the U.S./U.K. external keyboard that is connected to the printer. Time Sets the current time. System time AM/PM Sets AM or PM. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 138: Display And Audio Settings

    Menu button on the printer web page, if the Menu Access parameter is set to Enable With PIN. Range is 4 to 16 characters. Screen Timeout Selects how long the printer screen stays on Disable before the screen saver starts. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 139: System I/O Settings

    Ethernet or Wireless module installed in the printer. To view these services: • From the printer Main Menu, select Settings > System Settings > Manage Services. • From the printer web page, click the Configure tab > System Settings > Manage Services. PM43 and PM43c Mid-Range Printer User Manual...

  • Page 140: System Maintenance Alert Settings

    Sets the length of media (in meters) that the Resettable) printer prints before the Odometer (User Resettable) alert is sent, if this alert is configured. Unit of measurement is defined in the Unit of Measure parameter. Range is 0 to 4294967295. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 141 Range is 0 to 4294967295. Ribbon Low Sets the minimum diameter of the ribbon Diameter roll before the Ribbon Low alert is sent, if this alert is configured. Range is 0 to 200 PM43 and PM43c Mid-Range Printer User Manual...
  • Page 142 Appendix B — Default Settings PM43 and PM43c Mid-Range Printer User Manual...

  • Page 143: Print Labels With Inprint

    Print Labels with INPrint This section explains how to use the INPrint feature to print labels.

  • Page 144: About The Inprint Page

    1 On your desktop PC, start a browser. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click Login. The Login page appears. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 145 Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list. 7 Type information in the web form as needed.

  • Page 146: Predefined Inprint Label Formats

    Appendix C — Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx shipping.lbx 203_in_demo_4x6.lbx PM43 and PM43c Mid-Range Printer User Manual...
  • Page 147 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PM43 and PM43c Mid-Range Printer User Manual...
  • Page 148 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_packslip_4x6.lbx PM43 and PM43c Mid-Range Printer User Manual...
  • Page 149 Copyright (C) 2003 WIDE Project. https://fedorahosted.org/dhcpv6/ Copyright (c) 2002-2008 Matt Johnston https://matt.ucc.asn.au/dropbear/dropbear.html Portions copyright (c) 2004 Mihnea Stoenescu Copyright (c) 2004, Jan Kneschke, http://www.lighttpd.org/ incremental Copyright (C) 1994-2008 Lua.org, PUC- http://www.lua.org/ Rio. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 150 Protocol_, Digital Press, 1986. Copyright (c) 1997 Eric S. Raymond http://giflib.sourceforge.net/ Copyright (C) 1991-1998, Thomas G. http://www.ijg.org/ Lane. Copyright 2006 Richard Wilson http://www.netsurf-browser.org/projects/libnsbmp/ <richard.wilson@netsurf-browser.org> Copyright 2008 Sean Fox <dyntryx@gmail.com> Copyright (c) 1998-2009 Glenn Randers- http://www.libpng.org/pub/png/libpng.html Pehrson PM43 and PM43c Mid-Range Printer User Manual...
  • Page 151 (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possiblity of such damage. PM43 and PM43c Mid-Range Printer User Manual...
  • Page 152 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2013 Intermec Technologies Corporation. All rights reserved. PM43 and PM43c Mid-Range Printer User Manual *935-046-001* P/N 935-046-001...

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