Intermec PM23c User Manual
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Intermec PM23c User Manual

Mid-range printer
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Summary of Contents for Intermec PM23c

  • Page 1 PM 23c | PM 43 | PM 43c Mid-Range Printer User Manual...
  • Page 2 The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec by Honeywell. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec by Honeywell.
  • Page 3 Revision 001. Version Number Date Description of Change 12/2014 Updated to support MR7 firmware. 3/2014 Added updated information on installing InterDriver. 9/2013 Updated to support the release of the PM23c printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 4 PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 5: Table Of Contents

    About the PM23c, PM43, and PM43c Printer ........
  • Page 6 Connect the Printer Using an IEEE 1284 Cable ......49 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 7 Customize the Printer Web Page........... 82 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 8 Adjust the Label Gap and Black Mark Sensor ......111 viii PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 9 Predefined INPrint Label Formats ........148 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 10 Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 11: Before You Begin

    Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
  • Page 12 Caution: Observe all safety and accident prevention regulations applicable to your specific region and application. Caution: Before you use a cleaning card, carefully read the warning text on the envelope. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 13: Product Identification

    Who Should Read This Manual This user manual provides you with information about the features of the PM23c, PM43, and PM43c printers, and how to install, configure, operate, maintain, and troubleshoot them. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 14: Related Documents

    4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category, the Product Family, and Product to find your documentation. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 15: About The Printer

    About the Printer This chapter introduces the PM23c, PM43, and PM43c printers, and includes descriptions of printer features and basic operation.

  • Page 16: About The Pm23C, Pm43, And Pm43C Printer

    Chapter 1 — About the Printer About the PM23c, PM43, and PM43c Printer The PM23c, PM43, and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network.
  • Page 17 Chapter 1 — About the Printer Front View of PM43 Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 18 Chapter 1 — About the Printer Internal View of the PM43 Printer Back View of the PM43 Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 19: About The Front Panel

    Chapter 1 — About the Printer About the Front Panel There are two front panels available for the PM23c, PM43, and PM43c printers: • Icon (no display) • Full touch display Both versions of the front panel contain the Print button and the Ready-to-Work™...

  • Page 20: About The Print Button

    Press the Print button to stop or pause printing. The printer will stop after it completely prints one label. Paused Press the Print button to resume printing. Error Press the Print button to advance media if possible. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 21: About The Icon Front Panel

    The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. Icon Front Panel on a PM23c, PM43, and PM43c Printer Use this table to understand what it means when an icon lights up.
  • Page 22 The firmware is being upgraded, the printer is amber recovering or restoring the firmware, or the printer is calibrating. Once the process is complete, the printer will turn off. No maintenance is required. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 23: About The Full Touch Display Front Panel

    The Full Touch Display Front Panel on a PM43 and PM23c Printer The full touch screen is a resistive touch panel that supports touch input with fingers, gloved hands, or a stylus. You only need to touch the screen once to make a selection.

  • Page 24: About The Ready Screen

    Wi-Fi/Bluetooth module is installed. The IP address appears when the printer is connected to an Ethernet or wireless network. If there is not Ethernet or wireless connection, serial port information appears on the screen. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 25 Bluetooth module is enabled or disabled: - Bluetooth is turned on. - Bluetooth is turned off. Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 26: About The Main Menu

    Wizards menu: • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer. The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language.

  • Page 27: How To Navigate In The Main Menu

    Use the horizontal scroll bar for settings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings. Alphanumeric Keypad PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 28 For the alphanumeric and extended numeric keypad: • Press 123 or ABC to toggle between the alphabetic and numeric keys. • In the alphabetic keypad, press to toggle between uppercase and lowercase letters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 29: About The Printer Wizards

    Print Quality Prints a series of labels to determine the best print quality setting. Loading Media Shows how to load media. Loading Ribbon (TTR printers only) Shows how to load ribbon. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 30: About Printer Command Languages

    A printer command language is a set of instructions that controls printer functions: • Configure the printer. • Return the status of the printer. • Control peripheral devices. Format a label or receipt for printing. • PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 31: About Fingerprint

    BarTender, select Direct Protocol as your printer command language. About IPL IPL (Intermec Printer Language) is a host-based printer command language. Use IPL to design, modify, and download label formats; write printer application software; and configure the printer. If you are sending IPL label files to the printer, select IPL as your printer command language.

  • Page 32: About Zsim

    If you are running printer-based applications written in C#, select Smart Printing as your printer command language. For help creating Smart Print applications, go to the Intermec Developer Center at www.intermec.com/developer. How to Set the Printer Command Language...

  • Page 33: Set The Command Language From The Printer Web Page

    4 Use the horizontal scroll bar to select the command language you want to use and then save your change. 5 Turn the printer off and then on. The printer starts up in the command language you selected. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 34: Printer Options And Accessories

    Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM23c, PM43, and PM43c printers. Most options are either installed at the factory or can be installed by factory service technicians in the field. Accessories are designed to be installed by the customer.
  • Page 35 Chapter 1 — About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Supported Option or Accessory Printer Description DUART Board PM23c, Use the DUART board to add two PM43, UART ports on the back of the printer. PM43c...
  • Page 36 Chapter 1 — About the Printer PM23c, PM43, and PM43c Options and Accessories (Continued) Supported Option or Accessory Printer Description Rotating Media PM23c, Use the rotating media supply hub Supply Hub PM43, with media that has a 76 mm (3 in) PM43c core.

  • Page 37: Set Up The Printer

    Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.

  • Page 38: About Media

    If you are printing on linerless media, follow these guidelines for best results: • You must install the linerless roller accessory before printing. For more information on this accessory, contact your local Intermec representative. • When removing printed labels on linerless media, tear the label up towards the top of the printer to prevent media jams.

  • Page 39: Load Media For Tear-Off Printing

    You can install an optional label taken sensor that detects when the current label is removed and prints the next label. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 40 Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. 12 Configure the start and stop adjust settings. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 41: About The Label Dispenser

    You can also install the internal media rewinder if you want to rewind the liner. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 42 5 Route the media through the print mechanism and out the front of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 43 You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Route the Liner Around the Internal Media Rewinder Route the Liner Around a Cardboard Core PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 44 12 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 45: Load Media From An External Supply

    You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 46: About Cut-Off Printing

    In cut-off printing, each label is automatically cut from the media roll immediately after the label is printed. You can print on non-adhesive, continuous label stock. You can also use self-adhesive labels with a liner, but you must cut only the liner. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 47: Load Media For Cut-Off Printing

    Cut-off printing is supported by the PM43 and PM43c printers with the cutter installed. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Open the cutter door. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 48 11 In the Cutter Control options, select Automatic. You can also enable Partial Cut from the Cutter menu. 12 Press to save your settings. 13 Configure the start and stop adjust settings. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 49: About Ribbon

    If you see a mark on the paper, your ribbon is wound ink out. Determining Whether Your Ribbon is Wound Ink In or Ink Out PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 50: Load Ribbon

    4 For ribbon that has the ink wound out, place the ribbon on the supply hub with the ribbon wound clockwise. For ribbon that has the ink wound in, place the ribbon on the supply hub with the ribbon wound counterclockwise. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 51 13 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 52: Connect The Printer To Power

    When the printer has finished starting up, the blue Ready-to-Work indicator turns on and stays on. If a condition occurs that will prevent printing, the Ready-to-Work indicator blinks. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 53: About Test Labels

    No when prompted to run other wizards. 3 From the Ready screen, tap the Main Menu button on the status bar. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 54: Calibrate The Screen

    The touch screen then finishes the calibration process and returns you to the Ready screen. Create and Print Labels You can use Intermec printer software to design and print labels with the PM23c, PM43, and PM43c printers. You can download label design software and printer drivers from http://www.intermec.com/products/printers_media/software...

  • Page 55: How To Print On Rfid Media

    Positive values move the label forward, and negative values move the label back. Use one of these methods to calculate Tag Position: • Run the RFID wizard. • Manually calculate the Tag Position. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 56: Run The Rfid Calibration Wizard

    3 To enable the RFID module, select Enable. 4 Load the RFID media. 5 Select OK. When the calibration is complete, the printer displays the RFID Tag Position and Output Power (UHF inlays, only). PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 57: Calculate Rfid Tag Position

    Note: You do not need to calculate the Tag Position value for the PM23c printer. By default, the Tag Position is set to -13.5 mm and the yAntDist is 135 mm (pivoted antenna) or 136 mm (flat antenna).
  • Page 58 Chapter 2 — Set Up the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 59: Connect The Printer

    Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main Menu on a full touch printer to configure the settings.

  • Page 60: About Printer Drivers

    In the Product Category list, select Printers. b In the Product Family list, select Fixed Printer. c In the Product list, select PM23c, PM43, PM43C Mid-Range Printer and then click Submit. 4 In the downloads page, click Intermec InterDriver X.X.X M-X ver.

  • Page 61: How To Connect The Printer To Your Pc

    How to Connect the Printer to Your PC You can connect the printer to your PC using one of these cables: • Serial cable USB cable • • IEEE 1284 parallel printer adapter cable (optional) PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 62: Connect The Printer Using A Serial Cable

    2 If necessary, change the PC serial port configuration to match your printer. Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC, either directly or through a hub. You do not need to set up any parameters for USB communications.

  • Page 63: Connect The Printer Using An Ieee 1284 Cable

    (Telnet), or you can send instructions through FTP. 1 Turn the printer off. 2 Connect the Ethernet cable to the Ethernet port in the rear of the printer and connect the other end of the cable to your network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 64 If your printer uses a DHCP server to assign IP addresses, the IP address appears in the lower left corner of the screen. • For an icon printer, use Intermec PrintSet to retrieve the printer IP address. If you are not using a DHCP server to automatically assign IP addresses to devices in your network, you must set a static IP address and other network information manually.

  • Page 65: About Wireless Communications

    By default, the printer supports DHCP networks. Note: If you are not using a DHCP network, you need to configure Wi-Fi settings by using Intermec PrintSet through a USB connection to the printer, by sending commands through a serial connection, or by using the wizards and settings menus on a full touch printer.

  • Page 66: Configure Wireless Communications From The Main Menu

    1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Settings > Communications > Wireless 802.11. 3 Change settings as needed for your wireless connection. 4 When you are finished, save your changes. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 67: Install Authentication Certificates

    -la. 9 Use the printer web page, the Main Menu on a full touch printer, or PrintSet 5 to specify the certificate .pem file to use for security. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 68: About Bluetooth Communications

    • from the printer Main Menu. • using Intermec PrintSet through a USB connection to a PC. Connect to a Bluetooth Device If your printer has the full touch display, you can use the Bluetooth wizard to discover and connect to an HID Bluetooth device such as a keyboard or a Bluetooth scanner configured as an HID slave.

  • Page 69: Configure Bluetooth Communications From The Main Menu

    1 From the Ready screen, press the Main Menubutton. The Main Menu appears. 2 Select Settings > Communications > Bluetooth. 3 Change settings as needed for your Bluetooth device. 4 When you are finished, save your changes. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 70: About The Usb Host Port

    Smart Printing application. Bar code scanner Use Intermec USB bar code scanners for data input with a Smart Printing application. The printer also supports other USB scanners that use a generic keyboard driver.

  • Page 71: Connect A Usb Device

    Connect a USB Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM23c, PM43c, or PM43 printer. 1 If you are connecting a USB storage device, make sure the device has a single partition and is formatted as FAT16 or FAT32.
  • Page 72 Chapter 3 — Connect the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 73: Configure The Printer

    Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.

  • Page 74: How To Configure The Printer

    System Settings • Network Services • Alerts Use the following illustrations to understand where information is located in the printer configuration menus. Not all configuration items appear in each type of interface. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 75 Chapter 4 — Configure the Printer The Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 76 Chapter 4 — Configure the Printer The Serial Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 77 Chapter 4 — Configure the Printer The Wireless 802.11 (Wi-Fi) Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 78 Chapter 4 — Configure the Printer The Printing Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 79 Chapter 4 — Configure the Printer The System Settings Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 80 Chapter 4 — Configure the Printer The Network Services Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 81 Chapter 4 — Configure the Printer The Alert Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 82: Configure The Printer From The Main Menu

    1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Settings button. The Settings menu appears. 3 Select the settings you want to configure and make your changes. 4 Save your changes when prompted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 83: Restrict Access To The Main Menu

    System Settings > Display. 2 Select a Menu Access setting and save your changes. 3 If you select Enable with PIN, you also need to type in a PIN and save your changes. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 84: Configure The Printer From The Web Page

    4 Type your Usernameand Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. 5 Click Configure. The Configuration Summary page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 85: Configure The Printer With Printset 5

    You can also use the setup wizards in PrintSet 5 to guide you through common configuration tasks. 1 Make sure that you have Windows XP or later running on your PC. 2 Download PrintSet 5 from the Downloads page of the Intermec website at www.intermec.com/products/printers_media/software/index.aspx.

  • Page 86: How To Configure The Printer With Programming Commands

    You can use SmartSystems to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to www.intermec.com/products/smrtsysfoundation/index.aspx.

  • Page 87: About Uploading Fonts, Images, Applications, Formats, And Web

    Enter. The printer web page appears. 3 Click Login. The Login page appears. 4 Type your Usernameand Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 88 6 Click Applications, Fonts, Images, Label Formats, or Web Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 89: From A Usb Storage Device

    /home/user/scripts Firmware /firmware Font /fonts /home/user/fonts Form/layout /forms /home/user/forms Image /images /home/user/images Installation package Root of USB storage (UFF file) device Start file Root of USB storage device Web Form /webforms /home/user/webforms PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 90: Change Background Image For The Ready Screen

    4 If you have an icon printer the file is automatically uploaded to the /home/user/display directory on the printer. If you have a full touch printer, use the USB Device menu to upload the file to the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 91: About Printer Profiles

    1 In the printer web page, click the Configure tab. 2 Click System Settings > General. 3 Click Save As Profile. The Save As Profile screen appears. 4 Enter a name in the Profile field, and then click Save. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 92: Load A Printer Profile From The Web Page

    To load a profile from another location: a Click Browse and browse to the location of the file. b Double-click the file. c Click Upload. The profile is uploaded to the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 93: Save A Printer Profile From The Main Menu

    SIP to save your profile name and go back to the Save Profile menu. 6 Press and wait until Complete appears on the screen. 7 Press to return to the Main Menu. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 94: Load A Printer Profile From The Main Menu

    (such as HyperTerminal), a serial connection, or a network connection. All commands are case-sensitive. Note: To load printer profiles that modify communication settings that require itadmin rights, you must log in as an itadmin: RUN “su -p pass itadmin”. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 95: Install A Configuration File From A Usb Storage Device

    For most printer languages, the configuration file is imported • directly into the working configuration and is not copied to the /config directory. An IPL configuration file is copied to /home/user/config/ipl. • 6 Press OK when the confirming message appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 96: Export A Configuration File To A Usb Storage Device

    2 Modify the style sheet to make the web page look the way you want it and save your changes. 3 Upload the style sheet to the printer using this FTP to printer path: /home/user/webpage/style.css. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 97: Troubleshoot The Printer

    Troubleshoot the Printer Use this chapter to troubleshoot the printer.

  • Page 98: Call Product Support

    If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com...

  • Page 99: About Printer System Information

    Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting. System Information Tab in Printer Web Pages...

  • Page 100: View Printer Statistics

    1 Open a web browser on your PC. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click the System Information tab. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 101: Check The Printer Odometer

    2 In the address bar, type the IP address of your printer and press Enter. The printer home page appears. 3 Click the System Information tab. 4 Click Odometer. The list of current odometer statistics appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 102: Set Maintenance Alerts

    6 Click System Settings > Maintenance Alerts. The Maintenance Alerts settings page appears. 7 Type the values you want to set for each maintenance alert. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 103: About Alerts

    From the printer Main Menu, select Settings > System Settings > General > Alert Notification Method. • From the printer web page, login and then click the Configure tab > System Settings > General > Alert Notification Method. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 104: Maintenance And Error Alerts

    Odometer (Printhead) The printhead has reached a limit set in the Odometer (Printhead) setting in Maintenance Alerts for the amount of media to print before being alerted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 105 Started The printer is in the process of starting up. Motor Too Hot The printer motor has reached its maximum operating temperature limit. Let the motor cool down before you resume printing. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 106: Troubleshoot Printer Problems And Find Solutions

    • The printhead pressure may be too high. Decrease the printhead pressure. • The printhead voltage may be incorrect or the energy control may be faulty. For help, contact your Intermec representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 107 • Make sure that the ribbon is fitted correctly. Reload the ribbon. • The energy control may be faulty. For help, contact your Intermec Service representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 108 “pin-to-pin” cable, not a “crossover” cable. • Make sure your PC is correctly configured for and connected to your network. • Make sure your printer is correctly configured for your network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 109 I receive this message “No RFID Make sure you are using RFID media. tag found.” • You may need to modify the TAGADJUST parameter. • The tag may be broken. Try printing on a different label. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 110: How To Restore Printer Defaults

    4 Type your Username and Password in the text fields and click Login. 5 Select Services > Restore Defaults. The Restore Defaults menu appears with none of the check boxes selected. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 111: Restore Defaults From The Main Menu

    A confirming message appears. To return to the Main Menu without restoring the default settings, select No. To return to the Restore Defaults list without restoring any defaults, select Cancel. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 112: Restore Defaults With A Hardware-Based Reset

    Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM23c, PM43, or PM43c printer Downloads page on www.intermec.com. You can upgrade the printer firmware using: •...

  • Page 113: Download The Printer Firmware Update

    Firmware Upgrade screen appears, showing the current firmware version. 6 Click Browse to locate the upgrade file, select it, and then click Open. 7 Click Upgrade. The printer web page shows that it is upgrading firmware on your printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 114: Upgrade Firmware From A Usb Storage Device

    USB storage device. Note: For best results, Intermec recommends using a USB storage device that contains no other files besides the upgrade file. 1 Copy the firmware upgrade file to the root directory of the USB storage device.

  • Page 115: Maintain The Printer

    Maintain the Printer Use the information in this section to understand how to clean, adjust, and replace parts of the printer.

  • Page 116: How To Clean The Printer

    Caution: Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Caution: Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.

  • Page 117: Clean The Media Guides

    4 Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them. 5 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 118: Clean The Exterior Of The Printer

    The firmware detects the new printhead when you restart the printer. 1 Turn the printer off and disconnect the printer from power. 2 Open the media cover. 3 Remove the media and ribbon (if installed). PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 119 7 As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the magnetic pressure arm bar. Attach the magnetic pressure arm to the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 120: Replace The Platen Roller

    4 Turn the printhead lift lever counterclockwise to raise the printhead. 5 Rotate the platen roller latch clockwise to detach it from the printer and pull the platen roller away from the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 121: How To Adjust The Printer

    Label gap sensor and label mark sensor Prevent Ribbon Wrinkling If you have problems with the thermal transfer ribbon getting wrinkled, try adjusting the ribbon tension bar. 1 Open the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 122: Adjust The Printhead Balance

    The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width (4 inches or 102 mm), Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media.

  • Page 123: Adjust The Printhead Pressure

    • your thermal transfer ribbon starts to crease. Do not use a higher printhead pressure than necessary. It may increase the wear on the printhead and shorten its life. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 124 Turn the screw clockwise to increase the pressure resulting in darker print. • Turn the screw counterclockwise to decrease the pressure resulting in lighter print. 3 Test and readjust the printhead pressure if necessary. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 125: Adjust The Label Gap And Black Mark Sensor

    Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer. • Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer. 3 Close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 126 Chapter 6 — Maintain the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 127: Specifications

    Specifications This appendix contains specifications for the PM23c, PM43, and PM43c printers.

  • Page 128: Printer Specifications

    244.9 x 205.5 x 500.2 mm (9.64 x 8.1 x 19.7 in) (Dome Media Cover) PM43 Weight: 15.8 kg (35 lbs) PM43c Weight: 12.7 kg (28 lbs) PM23c Weight: 9.5 kg (21 lbs) PM43 Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 129 Appendix A — Specifications PM43 Printer Length and Height Dimensions PM43c Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 130 Appendix A — Specifications PM43c Printer Length and Height Dimensions PM23c Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 131 100–240 V, 4 A, 50/60 Hz Temperature and Humidity Specifications Operating Temperature: 5°C to 40°C (41°F to 104°F) Storage Temperature: -20°C to 70°C (-4°F to 158°F) Relative Humidity: 20 to 80% non-condensing PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 132 (maximum) Ribbon Core (I.D.): 25.40 mm (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to 101.6 mm (4.00 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 133 62 mm (2.44 in) (maximum) Ribbon Core (I.D.): 25.4 (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to 101.6 mm (4.00 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 134 Appendix A — Specifications PM23c Print Speed, Resolution, and General Media Specifications Print Mode: Thermal Transfer or Direct thermal Print Speed (variable): 203 dpi:100 to 300 mm/sec (4 to 12 ips) 300 dpi: 100 to 300 mm/sec (4 to 12 ips)
  • Page 135 • Smart Printing Media Sensors • Label gap/tag notch • Black mark • Printhead lift • Media low (with rotational hanger option) • Ribbon present/end (thermal transfer models only) • Ribbon low PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 136 Andale Mono Bold • Century Schoolbook Roman • CG Times • CG Times Bold • Letter Gothic • OCR-A • OCR-B • Univers • Univers Bold • Univers Condensed Bold • Univers Extra Condensed PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 137 Appendix A — Specifications Downloadable Fonts For broader language and character support, Intermec printers allow download and printing with any Unicode TrueType or TrueType-based OpenType font. Intermec recommends fonts from Monotype Imaging to address global languages. The fonts below have been tested and are www.fonts.com...

  • Page 138: Interface Specifications

    Support for Windows XP, Vista, Windows 7, Server 2003, Server 2008 • Supports 32-bit and 64-bit editions Interface Specifications Use this section to understand the standard interfaces available on the PM23c, PM43, and PM43c printers. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 139: Rs-232 Serial Interface

    RS-232 Serial Cable DB9 Pins Signal Description External +5 VDC, Max 500 mA Transmit data Receive data Ground Clear to send Request to send PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 140: Usb Device Interface

    USB Type B Connector To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. Intermec recommends that you only connect one printer to each USB port on the PC, either directly or through a hub.

  • Page 141: Ethernet Interface

    You can find the network card MAC address on the back of the printer for a PM43 printer, and on inside the media cover on the base for the PM23c and PM43c printers. MAC Address Label Location on the PM43 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 142 Appendix A — Specifications MAC Address Label Location on the PM43c MAC Address Location on the PM23c PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 143: Default Settings

    Default Settings This appendix contains all of the default settings for the printer.

  • Page 144: Default Configuration

    Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM23c, PM43, and PM43c printers. If you restore the printer to factory default settings, it will use the values listed here. The order of the settings reflects the organization of the printer web page and Main Menu.

  • Page 145: Ethernet Settings

    Specifies how the printer obtains an IP address (for Automatic Method IPv6 networks). (IPv6) IP Address Specifies the unique network-level address that is Automatic assigned to each device in a TCP/IP network (IPv6). PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 146: Wireless 802.11 General Settings

    Range is 1 to 13 (1 to 11 for FCC only). Hidden SSID Determines if the radio is allowed to look for SSIDs that Disable have been hidden to prevent unauthorized devices from connecting to the wireless network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 147: Wireless 802.11 Network Settings

    Sets how the printer obtains an IP address (for IPv6 Automatic Method networks). (IPv6) IP Address Sets the unique network-level address that is Automatic assigned to each device in an IPv6 network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 148: Wireless 802.11 Security Settings

    Empty string uses for logging in to the network. Maximum length is 96 characters. Inner Authentication Selects the authentication method that is used MSCHAPv2 when the EAP type is EAP-FAST, PEAP, or TTLS. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 149 EAP-FAST authentication. Fast Roaming (CCKM) Determines if the printer can roam from one Disable access point to another without reauthenticating with the server. CCKM only works in wireless networks using LEAP. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 150: Bluetooth Settings

    Bluetooth devices to the printer. Range is 1 to 16 characters (case-sensitive). Reserve Determines if the printer is exclusively reserved Disable for one Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 151: Media Settings

    Sets the width of the margin from the left edge of the Variable label along the printhead to the edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter. *935-044-001* INTERMEC 6001 36th Ave W PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 152 When this is set to On, the printer prints all bar code labels, but may also print unreadable, incomplete labels. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 153 Head Down Action Sets the action when you close the print mechanism No Action after opening it: • No Action • Formfeed - The printer feeds one label. • Testfeed - The printer prints two configuration labels as it calibrates the media sensors. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 154: Print Quality Settings

    For example, PM43-000000011 System Location Sets the location of the printer. Empty string System Contact Sets the name of the printer administrator. Empty string PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 155: Display And Audio Settings

    Idle mode. Time Format Selects the format used to display time on the printer. 24 Hour Date Format Selects the format used to display date on the printer. dd/mm/yyyy PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 156: System I/O Settings

    Determines if you can enable the USB port to be used as a Disable virtual serial port. When you change this setting, you must restart the printer to enable the new setting. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 157: System Network Services

    Determines if the printer can use IKEv2. Disable Determines if the printer can use Secure Socket Enable Handling (SSH). Telnet Determines if the printer can use Telnet. Enable Determines if the printer can use XML printing. Enable PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 158: System Maintenance Alert Settings

    0 to 4294967295. Ribbon Low Diameter Sets the minimum diameter of the ribbon roll before the Ribbon Low alert is sent, if this alert is configured. Range is 0 to 200 mm. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 159: Print Labels With Inprint

    Print Labels with INPrint This section explains how to use the INPrint feature to print labels.

  • Page 160: About The Inprint Page

    1 On your desktop PC, start a browser. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click Login. The Login page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 161 Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list. 7 Type information in the web form as needed.

  • Page 162: Predefined Inprint Label Formats

    Appendix C — Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx shipping.lbx 203_demo_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 163 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 164 Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_packslip_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 165 Copyright (C) 2003 WIDE Project. https://fedorahosted.org/dhcpv6/ Copyright (c) 2002-2008 Matt Johnston https://matt.ucc.asn.au/dropbear/dropbear.html Portions copyright (c) 2004 Mihnea Stoenescu Copyright (c) 2004, Jan Kneschke, http://www.lighttpd.org/ incremental Copyright (C) 1994-2008 Lua.org, PUC- http://www.lua.org/ Rio. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 166 Copyright (c) 1997 Eric S. Raymond http://giflib.sourceforge.net/ Copyright (C) 1991-1998, Thomas G. http://www.ijg.org/ Lane. Copyright 2006 Richard Wilson http://www.netsurf-browser.org/projects/libnsbmp/ <richard.wilson@netsurf-browser.org> Copyright 2008 Sean Fox <dyntryx@gmail.com> Copyright (c) 1998-2009 Glenn Randers- http://www.libpng.org/pub/png/libpng.html Pehrson PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 167 (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possiblity of such damage. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 168 Honeywell 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2014 Intermec by Honeywell All rights reserved. PM23c, PM43, and PM43c Mid-Range Printer User Manual *935-046-004* P/N 935-046-004...

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