Troubleshooting Guide; If You Think The Printer Is Not Working - DataCard ImageCard Magna User Manual

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Troubleshooting guide

Use the following to help you locate information about different types of problems.
Problem
Printer beeps without a message
displayed on the PC
Installation problems
Appearance of printed cards
Communication between PC and
printer (parallel port)
Communication between PC and
printer (USB)
Messages displayed on the PC
Printer beeps because of a problem
and a message is displayed on the
PC
Card did not print as expected

If you think the printer is not working

The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1
2
Make a printer test card, following the steps in
on page 5-3.
If the printer does not make a test card, the printer is likely not working properly.
Print a sample card, following the steps in
As an alternative, you can print a Windows test page, following the steps in
"Making and evaluating test cards" on page
If the sample card or Windows test page does not print as expected, the printer
driver is likely not set or operating properly.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Location
See "Responding to messages" on
page 2-19.
See "Install the printer" on page
See "Problems with card appearance"
on page 5-8.
See "Setup tips" on page
See the e-Guide for ImageCard®
Magna™ and UltraGrafix® Magna™
Printers.
Click the Help button on the message
box.
Click the Help button on the message
box.
See "Working with Properties and
other driver dialog boxes" on page 3-2
and the e-Guide for ImageCard®
Magna™ and UltraGrafix® Magna™
Printers.
"Making and evaluating test cards"
"Printing sample cards" on page
5-3.
Troubleshooting
7-1.
7-17.
7-17.