DataCard ImageCard Magna User Manual page 95

Troubleshooting
Particles appear between
card and overlay.
The surface of the card or
overlay appears uneven.
The surface of the card
has ridges, and the
overlay is missing. The
printer makes a sound
when the card is
processed.
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Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Table 5-4: Overlay quality problems
What you see
The inside of the printer is
dirty.
The heated roller is dirty.
The supplies were
mishandled.
The supplies are not
Datacard-recommended.
The printer is being used
in a dirty environment.
The temperature setting is
too high.
The heated roller is
damaged.
The card stock is not
compatible with the
overlay material.
The supply was missing
an overlay patch.
Possible causes
5-21
Solutions
Use a printer cleaning card
and then use a duplex/
laminator cleaning card.
See Chapter 4.
Clean the heated roller. See
Chapter 4.
Store supplies in a clean
environment. Keep supplies
in packaging until loaded in
the cartridge.
Obtain and use Datacard-
recommended supplies.
Move the printer to a clean
environment or clean the
environment.
Change the temperature
setting. See the e-Guide.
Turn off the power to the
printer. Contact your service
representative.
Obtain and use cards that
meet specifications or stop
using overlay.
Remake the card. If the
problem occurs frequently,
contact your representative
for supplies.
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