DataCard ImageCard Magna User Manual page 93

Troubleshooting
Overlay patch is off a long
edge of the card.
Overlay patch is not
parallel to card edges.
Overlay patch is off the
trailing edge of the card.
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Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Table 5-4: Overlay quality problems
What you see
Supply material is not
loaded correctly in the
cartridge.
Supply material is wound
loosely on supply roll,
possibly because of hand
winding.
Jane Doe
Supply material is not
loaded correctly in the
cartridge, the spool caps
are missing, or the
cartridge is not firmly
seated in the module.
Supply material is wound
Jane Doe
loosely on supply roll,
possibly because of hand
winding.
The guide bars in the
cartridge are bent or
misaligned.
There was slack in the
supply material.
The supply roll and
machine settings do not
match.
Jane Doe
Supply material is upside
down after hand winding.
Machine settings were
changed during service.
The heated roller does not
move.
Possible causes
5-19
Solutions
Load the supply roll
correctly. See Chapter 2.
Remove used supply from
the take-up spool. Place
spool caps on both supply
and take-up spools. See
Chapter 2. If the problem
does not go away, change
the supply roll. See
Chapter 2.
Load the supply roll
correctly using the spool
caps. See Chapter 2. Make
sure there are no
obstructions when replacing
the cartridge.
Remove used supply from
the take-up spool. Place
spool caps on both supply
and take-up spools. See
Chapter 2. If the problem
does not go away, change
the supply roll. See
Chapter 2.
Use a new overlay
cartridge.
Apply overlay on another
card. If problem repeats, go
to the next solution.
Change supply rolls. If that
fixes the problem, request
new supply rolls. If it does
not, change the supply
advance. See the e-Guide.
Load the overlay supply
correctly. See Chapter 2.
Contact your service
representative.
Contact your service
representative.
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