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5-2
When you experience problems using the printer, follow these guidelines:
•
•
•
If you need to call for service, this information will help your service representative
address your concerns.
Troubleshooting guide
Use the following to help you locate information about different types of problems.
Problem
Printer beeps without a message
displayed on the PC
Installation problems
Appearance of printed cards
Communication between PC and
printer (parallel port)
Communication between PC and
printer (USB)
Messages displayed on the PC
Printer beeps because of a problem
and a message is displayed on the
PC
Card did not print as expected
Record the printer model and serial number. The model and configuration are
displayed on a label that is visible when you open the top cover.
Keep notes on the problem, including the message number and the solutions you
attempt.
Obtain information about the supplies used, including:
–
Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
–
Type of ribbon (such as YMCKT) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
Location
See "Responding to messages" on
page 2-13.
See "Install the printer" on page 7-1.
See "Problems with card appearance"
on page 5-8.
See "Setup tips" on page 7-19.
See the e-Guide for Select™
Platinum™ Series Printers.
Click the Help button on the message
box.
Click the Help button on the message
box.
See "Working with Properties and
other driver dialog boxes" on page 3-2
and the e-Guide for Select™
Platinum™ Series Printers.
User's Guide for Select™ Platinum Series™ Printers
Troubleshooting
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