DataCard ImageCard Magna User Manual page 38

2-20
For more information about obtaining service, see
Fix a printer problem
1
2
3
4
– The driver version, described in
dialog boxes" on page
– The firmware version (available on Windows Me and Windows 98).
When a message is displayed on the PC, follow the suggested action. Click the
Help button to identify the likely cause of the problem and the possible solution.
From the help topic, click the "Click for error recovery procedures " link to view a
list of printers. Click the link for the printer you are using and follow the procedure
provided in the e-Guide to fix the problem.
Most parts of the printer designed to be used by the operator are colored green.
These parts include knobs for clearing jams and handles of supply cartridges.
After fixing the problem, close the cover of the printer.
If the printer has a locking cover, lock the cover after closing it.
Depending on the situation, the message box might be removed automatically or
you might need to respond. Cards still in the printer might be ejected.
The message box can have one or more of these buttons:
– Retry: Clears the card from the printer. The driver sends the card or cards to
the printer again. If the problem is corrected, normal operation resumes.
– Cancel: Clears the card from the printer. The card is not sent to print again. If
the problem is corrected, normal operation resumes.
– OK: Used for a message that occurs when no card was being printed, a status
message, or an equipment failure message. If the problem is corrected,
normal operation resumes. (Power cycle the printer if operation does not
resume.)
– If the message box disappears automatically, decide whether to return to the
card creation application to send the card to print again.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
"Working with Properties and other driver
3-2.
"Obtaining service" on page
Using the printer
5-22.