DataCard ImageCard Magna User Manual page 86

5-12
What you see
Part of the printed image
is discolored.
The printed card shows
small unprinted spots.
The printed card shows
wavy lines along the
length of the card
(woodgrain).
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Table 5-1: Print quality problems
Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Possible causes
Cards might have
fingerprints or other dirt on
them.
The cards might be
contaminated or otherwise
not meet specifications.
The rollers might be dirty.
A signature panel is
located on the other side
of the card.
The card is scratched, the
card surface is uneven, or
the card edge has burrs.
The replaceable cleaning
sleeve might be dirty.
The printer rollers might
be dirty.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Troubleshooting
Solutions
Handle cards without
touching the surface to be
printed. Wear gloves when
handling unprinted cards.
Obtain and use a different
supply of cards. See
Appendix B.
Run a printer cleaning
card, change the cleaning
sleeve, then clean the
rollers. See Chapter 4.
Redesign the card to
avoid printing photos over
signature panel residue.
If the problem occurs
frequently, obtain and use
a different supply of cards.
See Appendix B.
Run a printer cleaning
card and then change the
cleaning sleeve. See
Chapter 4
Run a printer cleaning
card, change the cleaning
sleeve, and then clean the
rollers. See Chapter 4.
Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 2.
Contact your service
representative.