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Troubleshooting
What you see
Card is printed upside
down (the image is rotated
180 degrees).
Printed card images
(photos) look faded.
Printed cards, including
text, look faded.
#
Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Table 5-1: Print quality problems
Possible causes
The card creation
application has rotated the
card.
The card rotation setting
might be incorrect.
The image capture system
needs adjustment.
Print ribbon may have
been stored improperly or
damaged.
Color settings might not
be set for the card design.
The cards may not meet
specifications.
The printhead may be
dirty.
The print ribbon is not
Datacard Platinum ribbon.
5-11
Solutions
See the information for the
card creation application.
Set the card rotation using
the Properties (98),
Printing Preferences
(2000 or XP), or Default
Document Properties (NT)
dialog box. See
Chapter
See the information for the
image capture system.
Change the print ribbon
and then print a test card.
See
Chapter
2.
Change color settings.
See the e-Guide.
Obtain and use a different
supply of cards. See
Appendix
B.
Clean the printhead. See
Chapter
4.
Use only Datacard
Platinum ribbon in the
Magna Class printer with
Advanced Imaging
Technology™.
If the problem persists,
contact your service
representative.
2.
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Table of Contents
Troubleshooting
