DataCard ImageCard Magna User Manual page 83

Troubleshooting
What you see
Part of the printed card is
blank.
The leading or trailing
edge of the printed card is
not the expected color.
No image is printed on the
card or the printing is very
light.
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Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Table 5-1: Print quality problems
Possible causes
Cards might not meet
specifications.
Cards might be dirty.
The printhead cartridge
might not be installed
properly.
Text to print on the card
was formatted using a
non-TrueType font.
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be Datacard Platinum
Series ribbon.
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The ribbon registration
might be incorrect.
The ribbon is loaded
incorrectly.
The printhead cartridge
power cable might be
loose.
The printhead cable or
printhead cartridge might
be damaged.
5-9
Solutions
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 4.
Run a cleaning cycle. See
Chapter 4.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
Format text to print using
only TrueType fonts.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Fan cards before inserting
them in the card cartridge.
Obtain and use Datacard
Platinum Series print
ribbon. See Appendix B.
Change the ribbon panel
length. See the e-Guide.
Remove and replace the
ribbon. See Chapter 2.
Power off the printer.
Make sure the printhead
power cable is securely
connected. See
Chapter 4.
Replace the printhead.
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See Chapter 4.
If the problem persists,
contact your service
representative.
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