DataCard CE870 Installation And Administrator's Manual
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DataCard CE870 Installation And Administrator's Manual

Instant issuance system
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Datacard
CE870
Instant Issuance System
Installation and Administrator's Guide
January 2017
Part No. 527263-001, Rev. H

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Summary of Contents for DataCard CE870

  • Page 1 ® ™ Datacard CE870 Instant Issuance System Installation and Administrator’s Guide January 2017 Part No. 527263-001, Rev. H...

  • Page 2: Trademark Acknowledgments

    Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.

  • Page 3: Compliance Statements

    Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

  • Page 4: Regulatory Compliance

    Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.

  • Page 5: Notice For Japan

    Notice for Europe The EU Declaration of Conformity can be found on EntrustDatacard.com WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.
  • Page 6 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.

  • Page 7: Revision Log

    Revision Log CE870 Instant Issuance System Installation and Administrator’s Guide Revision Date Description of Changes August 2012 First release of this document. November 2012 Updates for Card Printer Driver 4.0. April 2013 Updates for Card Printer Driver 4.1. March 2014 Updates for Card Printer Driver 5.0 and new supplies and...
  • Page 8 viii...

  • Page 9: Table Of Contents

    Contents Chapter 1: Installation ............1 PC Requirements.
  • Page 10 Connect the System to the Network ..........38 Configure Network Settings .
  • Page 11 Smart Card Design ............57 Smart Card Processing Requirements.
  • Page 12 Embosser Menu ............103 Audit Log .

  • Page 13: Chapter 1: Installation

    32  Verify Features of the Test Cards page 35  Connect the System to the Network page 38  Configure Network Settings page 39  Finish Setup page 43  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 14: Pc Requirements

     Windows Server 2008, 64-bit  Ethernet network connection  Datacard® CardWizard® issuance software  Ethernet Requirements The following network components are required: An Ethernet network that uses the TCP/IP protocol and can run at 100 megabits per second, ...

  • Page 15: Site Requirements

    Place the system and its supplies in a clean office environment, keeping paper and foreign  materials off the equipment. Keep all dust, dirt, food, and liquids away from the system.  Do not use the system for purposes other than the intended use.  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 16: System Dimensions

    System Dimensions The external system dimensions are shown in the following illustrations. Single-Hopper System 19.3 in 490 mm 28 in 15 in 712 mm 382 mm Multi-Hopper System 25 in 635 mm 28.1 in 16.3 in 714 mm 414 mm Installation...

  • Page 17: Clearance Requirements

    Single-Hopper System 24.4 in 620 mm 28 in 712 mm 24 in 609 mm Multi-Hopper System 23.4 in 595 mm 27 in 686 mm 38 in 962 mm 24.7 in 628 mm CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 18: Set Up The System

    Set Up the System This section provides information about setting up the system. Unpack the System Remove the printer from the shipping carton. Printer with Multi-Hopper Installation...
  • Page 19 Single-Hopper Printer Remove the embosser from its shipping carton. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 20: Remove Shipping Items

    Save the shipping cartons and packing materials. They are required if you need to store, move, or return the system for service. Remove Shipping Items The system is shipped with inserts that secure internal components during transport. Remove these items before proceeding with setup. Remove Shipping Items from the Embosser Unlock and open the embosser supplies access door.

  • Page 21: Remove Shipping Items From The Printer

    Unlock the printer and open the printer supplies access door and the multi-hopper cover. Remove the packing material inserted behind the multi-hopper and inside the cover. Close the multi-hopper cover and the printer supplies access door. Lock the printer. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 22: Secure The System (Optional)

    Secure the System (Optional) This procedure is optional. Contact your system administrator for requirements. You can secure the embosser using one of the following: An optional cable lock (refer to “Use the Optional Cable Lock”).  The bolt-down openings in the bottom of the embosser enclosure (refer to “Use the Bolt- ...
  • Page 23 Align the bolts with the holes in the table or mounting surface. iii. Place a flat washer on each of the bolts, under the mounting surface. Secure the embosser using washers and nuts under the mounting surface. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 24 Installation...

  • Page 25: Assemble The Printer And Embosser

    Press down carefully, but firmly, on the printer component to position it. Push the printer locking lever to the right to lock the printer onto the embosser. Make sure that the printer is securely locked to the embosser. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 26 Connect the interconnect cable from the embosser to the lower data port on the printer. Data Port Interconnect Cable Installation...

  • Page 27: Connect The Power Cords

    Plug the power supply cord into the power outlet. Connect the embosser power cord to the embosser and to the embosser power supply. Plug the power supply cord into the power outlet. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 28: Load Supplies

    Load Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black (or white) color to a single line of indented characters. The printer supplies include a cleaning sleeve.
  • Page 29 Replace the indent ribbon cartridge. Hold the cartridge by its handle. Align the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 30: Load The Topping Foil Cartridge

    Load the Topping Foil Cartridge Prepare the topping foil cartridge and topping roll. Unlock and open the embosser supplies access door and remove the topping foil cartridge. Take-up Spool The topping foil cartridge is on the left. Supply Place the topping foil cartridge on a flat Spool surface with the spindles facing up.

  • Page 31: Load The Cleaning Sleeve

    Replace the cleaning sleeve when you clean the printer, if you notice debris on the finished card, or if the cleaning sleeve is no longer sticky. Unlock the printer (and open the printer supplies access door on the multi-hopper). Printer Supplies Access Door CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 32 Press the silver latch button and open the printer swingarm. Open Swingarm Prepare the print ribbon cartridge. Remove the print ribbon cartridge from the printer. Locate the cleaning roller spindle and Print Ribbon slide the spindle into the cleaning Cartridge sleeve (a).

  • Page 33: Load The Print Ribbon (Optional)

    Close the printer swingarm. Press down on the ridges on the front of the swingarm to make sure that it latches completely on both sides. Close the printer supplies access door on the multi-hopper. Lock the printer. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 34: Load Test Cards In The Hopper

    Load Test Cards in the Hopper The system comes with a set of test cards in the shipping box. Load these blank cards initially to produce test cards and verify system operation. Single-Hopper System Unlock the printer and open the input hopper. Load the test cards into the input hopper.

  • Page 35: Power On The System

    The front panel of the printer provides the controls you need to operate the system. Refer to the printer’s User’s Guide for complete information about using the front panel. LCD Panel Status Lights Ribbon Cards Power Button User Light & User Button Down Enter Arrow Arrow CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 36: Activate The System From The Lcd Menu

    Activate the System from the LCD Menu If your system requires activation, obtain an activation code from Datacard technical phone support at 1-800-328-3996. Do this before starting the activation process. Have the printer and embosser serial numbers ready for phone confirmation. The printer serial number is located on the printer configuration label on the outside of the shipping box and on the swingarm of the printer.
  • Page 37 Ready to show that the printer is available. If another message displays on line 2 of the LCD screen, system activation failed. Repeat step 3. If activation fails again, contact Datacard Technical Phone Support at 1-800-328-3996. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 38: Configure The Printer

    Configure the Printer The printer can use either of the following network communication methods: DHCP (Dynamic Host Configuration Protocol)—The network automatically assigns the IP  address to the printer. The IP address of a printer that uses DHCP can change if the printer is powered off and back on.
  • Page 39 Press the down arrow to display Network IPv4 on line 2. Press E to enter the Network IPv4 menu. DHCP/ NTER Static IP displays on line 2. Press E to display the DHCP/Static IP menu. Static IP NTER displays on line 2. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 40 Set the static IP address, subnet mask, and gateway address. Press E to enter the Static IP menu. IP Address NTER displays on line 2. Press E to set the static IP address. NTER The IP address has four sections, separated by periods. A cursor appears under the digit that will change.

  • Page 41: Test The System Using A Local Network

    Windows-based computer or laptop using an Ethernet cable. Plug one end of the Ethernet cable into the top port on the printer, and the other end into your computer. Ethernet Cable To Computer CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 42: Set Up The Local Connection

    Set Up the Local Connection Open the Windows Network and Sharing Center and select Local Area Connection. Click Properties on the Local Area Connection Status menu. On the Local Area Connection Properties dialog box, select Internet Protocol Version 4 (TCP/IPv4). Click Properties. Installation...
  • Page 43 In the Subnet mask and Default gateway fields, enter the subnet mask and default gateway address that you entered on the front panel of the printer. When you finish entering values for IP address, subnet mask, and gateway address, click OK. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 44: Run Test Cards

    Run Test Cards Process test cards to verify that the system has been set up correctly and is working properly. Open an Internet browser and enter the IP address of the printer. Refer to “Access Printer Manager” page 63 for complete information about how to access Printer Manager. Select WebAdmin to log in to Printer Manager with administrative options.
  • Page 45 Clear the Color check box from the front and back options if color printing is not available on the system. If color printing is available with the system, select the Color check box while running TestCard1. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 46 Select any remaining test card options that match the personalization features installed on the system. Click Run to process the test card. Installation...

  • Page 47: Verify Features Of The Test Cards

    Verify the emboss, topping, and indent characters of the test cards, as well as the magnetic stripe feature, using the following procedures. If any of the features are found to be out of specification, contact your Datacard dealer, distributor, or value added reseller for troubleshooting procedures.
  • Page 48 Verify the indent printing (test card 3). View the indented characters on test card 3 and inspect them for even and uniform indent characters using the characteristics in the following table. Check Description Characters All present and flawless. Distortion Visible distortion on the opposite side of the card is unavoidable. However, you should not be able to feel the distortion with your fingers.

  • Page 49: Verify The Magnetic Stripe

    Using the alignment gauge, check the start sentinel positioning for each of the tracks. The first bit of each start sentinel must lie between the vertical etched lines on the alignment gauge. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 50: Connect The System To The Network

    Connect the System to the Network After you have verified that the system is functioning properly, connect the system to your network Power off the system and disconnect the Ethernet cable from the computer. Connect the system to the network using the Ethernet cable.

  • Page 51: Configure Network Settings

    Open an Internet browser and enter the IP address of the printer. Refer to “Access Printer Manager” page 63 for complete information about how to access Printer Manager. Log in to Printer Manager as WebAdmin. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 52: Assign Passwords

    Assign Passwords Assign passwords to match your site’s access requirements. Select Printer Setting > Update Password. Select the usernames WebUser and WebAdmin and enter passwords to specify a password for the user and administrator levels of Printer Manager access. If a current password does not exist, leave that field blank.

  • Page 53: Enable Ports

    Customer security guidelines typically require that the secure port DPCL2Secure is enabled. Disable nonsecure ports if your site uses only secure ports. Install any security keys and certificates necessary to match your requirements. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 54: Configure Magnetic Stripe Settings

    Configure Magnetic Stripe Settings Several standards are available for magnetic stripe encoding. Use Printer Manager to specify the settings for the magnetic stripe encoding format you use. Use your card design software to specify the personalization features for the card. To change the settings for magnetic stripe encoding: Select Printer Setting >...

  • Page 55: Finish Setup

    Unlock the printer and open the input hopper. Remove and store any remaining blank test card stock. Load cards into the input hopper. Close the input hopper and lock the printer when you finish loading cards. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 56: Multi-Hopper System

    Multi-Hopper System Unlock the printer and open the multi- hopper. Remove and store any remaining blank test card stock. Load the cards into the hoppers. The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper.

  • Page 57: Chapter 2: Elements Of Card Design

     Processes to enhance card appearance  Front of Card such as adding embossing or indent Smart Card Chip characters. Emboss Characters Account Number Optional ultraviolet (UV) printing for  enhanced security. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 58: Printing Design

    Printing Design Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout. Color Printing Color print ribbon is available in full-panel and short-panel styles. Full-Panel Ribbon Full-panel color printing uses a print ribbon with three Full-panel YMCKT Ribbon color panels: Y (yellow), M (magenta), and C (cyan).

  • Page 59: Print Text In Color

    Check your card production application for settings that can help improve the printed color of text. Use an image editing application to adjust the color of a logo file for optimal printing. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 60: Monochrome Printing

    K panel is used. Ribbon Saver Continuous monochrome printing with Datacard-certified ribbon uses the Ribbon Saver feature. With Ribbon Saver, the printer begins using ribbon at a location that corresponds to the leading edge of the card. The printer continues to spool ribbon for the length of the image but no farther.

  • Page 61: Print Text In Monochrome

    For best results, orient the card so that the bars are parallel  0.25 in to the long edges of the card, as shown. This orientation 6.3 mm most accurately prints readable bar codes. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 62: Test Bar Codes

    Bar Code Size A lower density bar code is easier to read, because the bars are wider and spaced farther  apart. The width of the narrow elements in the bar code must be large enough to be read  consistently.

  • Page 63: Apply Topcoat

    The dimensions shown in the following sections are examples to help you determine the non- printing area. The actual dimensions can vary depending on the card stock you use. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 64: Standard Magnetic Stripe Non-Printing Area

    Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The non-print blocking area must extend outside the magnetic stripe by 0.05 in (1.27 mm), indicated by the dotted lines.

  • Page 65: Card Layout

    Maintain a margin between printing and card features, such as a signature panel, magnetic stripe, or smart card chip. For best results, do not print closer than 0.05 inch (1.27 mm) from those features. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 66: Backgrounds

    Backgrounds Use the following suggestions to help you select a background for a professional-looking card. For best results, make sure that the background design does not emphasize the location of card features, such as embedded electronics. Consider using a white background for the card to achieve consistent professional results. ...

  • Page 67: Magnetic Stripe Design

    : ; < = > TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed: : ; < = > CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 68: Single-Track Option (Jis)

    Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "...

  • Page 69: Magnetic Stripe Coercivity

    A cable for the smart card port used (this cable is not needed for single-wire processing)  A card production application that is designed to work with the printer and the smart card  application Smart cards that work with the reader in the printer  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 70: Smart Card Codes On The Printer Label

    Smart Card Codes on the Printer Label The configuration label includes codes that identify the type and model of the smart card module installed in the printer. The following table lists the codes used on the configuration label. Code on Label Type of Smart Card Module Integrator Contactless HID pcProx Contactless...

  • Page 71: Single-Wire Smart Card

    (last four digits of the account number and three CVV characters) in black on the card back. The embosser can emboss up to five lines of text or numbers. Topping foil is then heat sealed to the embossed characters. The foil is available in five colors. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 72: Settings For Card Design In Printer Manager

    Settings for Card Design in Printer Manager Printer Manager contains card design settings that managers and service providers can use to set up card production. The card design settings include magnetic stripe setup and smart card testing. Printer Manager also contains troubleshooting features such as a log file that can track all processes of a card job.

  • Page 73: Chapter 3: Printer Manager

    Chapter 3: Printer Manager This section describes Printer Manager, the Datacard web interface available to users, administrators, and service providers. Printer Manager Printer Manager is a browser-based interface that displays information about the printer. System administrators and service providers can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot printing problems.

  • Page 74: Printer Manager User Access Levels

    WebService WebService access has all of the above adjustments with additional access to adjust offsets. The WebService user typically is an Entrust Datacard-trained service provider. Printer Manager...

  • Page 75: Access Printer Manager

    Continue to the website to access Printer Manager. The Printer Manager Log In screen displays. Select the language in which to display the Printer Manager session from the Select Language column. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 76: Printer Manager Settings

    In the Please Log In section, select a Username that matches your job responsibility and enter a password (if required). Refer to “Printer Manager User Access Levels” page 62 for a description of the user access levels. Click Log In to display the Printer Manager Welcome page. &...

  • Page 77: Print A Printer Manager Page

    The options available in Printer Manager are determined by the printer model and the options installed on the printer. The Printer Manager options described in the following sections may not be available for all printers. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 78: Status Menu

    Status Menu The Status menu displays general information about the printer and its usage statistics. Users at all access levels can view or print the Status menu information. You cannot change the information on the Status menu. Status Menu Option Function WebUser WebAdmin...
  • Page 79 The page shows the IP address, network mask (or IPv6 prefix), gateway address, and MAC address for each adapter. About Printer Manager Display the Printer Manager View View software version and copyright information. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 80: Printer Setting Menu

    Printer Setting Menu Use the Printer Setting menu to view and customize printer settings. Printer Setting Menu Option Function WebUser WebAdmin Communication Set or view the network Change Current address method used by the Values printer. ActivityLog Set values in the activity log Change all to help isolate card Current Values...
  • Page 81 Current Values MagStripeMS2General Set secondary magnetic Change all stripe values. Current Values MagStripeMS2Custom Set customized values for Change all Track1 secondary magnetic stripe. Current Values Emboss Set embosser values. Change all Current Values CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 82: Communication

    Printer Setting Menu Option Function WebUser WebAdmin Update Password Set or update passwords for Change WebUser the WebUser and WebAdmin and WebAdmin access levels. passwords Set Job Queue State Enter values for shipping the Requires a Requires a printer to a repair facility, or password password when securing the printer to...
  • Page 83 IPv6DHCPv6Select—Select whether or not the printer obtains an address and stateful  configuration from a DHCPv6 server. Disable this setting if a DHCPv6 server is not present. IPv6DNSPrimaryAddress, IPv6DNSSecondaryAddress—These settings are not used at this  time. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 84 IPv6ManualAddress—Enter the IPv6 address using the following format:  xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx Refer to “Access Printer Manager” page 63 for more information about entering an IPv6 address. IPV6ManualSelect must be set to Enabled for the printer to use this setting. IPv6ManualPrefixLength—Specify the IPv6 manual subnet prefix length. IPv6 addresses ...

  • Page 85: Activitylog

    FilterSystem—Write system information with the specified severity, and higher, to the  activity log. A value of Information results in most events being written to the log. InternalLog—Enable or disable the activity log on the printer.  CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 86 Activity Log Example: Change the FilterJobStates status recorded in the activity log to help isolate a card production problem. Select Printer Setting > Activity Log. Set FilterJobStates to Error from the drop-down list. Changes to the state of a job, with this severity and higher, are written to the activity log.

  • Page 87: Behavior

    Disabled 12) Plugin Enabled Disabled 13) Remake Enabled Disabled 14) RemakeMethod Conserve Conserve Supplies Supplies 15) RetrieveDataTimeout [0 – 120] 16) RibbonInitialize Enabled Enabled 17) SNMP Disabled Disabled 18) WebServerSecure Enabled Enabled CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 88 Printer Manager setting to use the desired ATR format. CPX—Enable or disable the CPX communications protocol used by some Datacard systems.  DataStorageSecure—Allows you to encrypt the data stored on the printer’s internal SD card.

  • Page 89: Vitalproductdata

    Caution: Do not disable the web server. If the web server is disabled, you cannot launch Printer Manager and configuration changes cannot be made. To reverse this action, you must contact Entrust Datacard. To restrict access for the WebAdmin access level, select Printer Setting > Update Password and specify a password.

  • Page 90: Frontpanel

    FrontPanel Use the FrontPanel settings to customize the printer front panel. Default Current Value Allowed Description Value (unit) Range 1) BacklightBrightness [0 – 100] 2) KeySenseLevel [0 – 10] 3) LcdConfigMenu Enabled Enabled 4) LedCardsPickedToCleaning [0 – 1000000] 5) LedPrintheadCyclesToCleaning 2500 2500 [0 –...

  • Page 91: Print

    [0 – 255] 16) ColorMatchG[2] [0 – 255] 17) ColorMatchG[3] [0 – 255] 18) ColorMatchG[4] [0 – 255] 19) ColorMatchG[5] [0 – 255] 20) ColorMatchG[6] [0 – 255] 21) ColorMatchG[7] [0 – 255] CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 92 Current Value Description Default Value (unit) Allowed Range 22) ColorMatchG[8] [0 – 255] 23) ColorMatchG[9] [0 – 255] 24) ColorMatchG[10] [0 – 255] 25) ColorMatchR[0] [0 – 255] 26) ColorMatchR[1] [0 – 255] 27) ColorMatchR[2] [0 – 255] 28) ColorMatchR[3] [0 –...
  • Page 93 PC monitors using  the standard Red, Green, and Blue color space. MatchSP results in printing that closely matches legacy card printers.  CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 94 ColorMatchB[0–10], ColorMatchG[0–10], ColorMatchR[0–10]—The ColorMatch settings for  Blue(B), Green(G), and Red (R), are used by the printer to make sure that the print color output is consistent for all ribbon types. Each value has been calibrated so that the colors that print on a card are the same for every ribbon type.
  • Page 95 TPowerDuplex—Modify the intensity of the back-side T (topcoat) ribbon panel.  Increase the value to make printed topcoat thicker or more uniform.  Decrease the value to prevent ribbon breaks while printing the topcoat.  CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 96 TrailTrim—Modify the number of millimeters to remove from the trailing edge of a full-size  image to keep it within the print area (1 mm = 0.0394 in. or about 11.8 dot rows). Increase the value to lengthen the printed area. ...

  • Page 97: Pick

    The Flipper settings define values for the duplex module in duplex-option printers. Flipper settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s flipper settings. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 98: Magstripegeneral

    MagStripeGeneral Magnetic stripe settings are available for WebAdmin and WebService access-level users to set up basic magnetic stripe options. Default Current Allowed Description Value Value (unit) Range 1) Attempts [1 – 5] 2) Coercivity HICO HICO 3) DataFormat1 IATA IATA 4) DataFormat2 5) DataFormat3 6) NoDataDisableTrack...
  • Page 99 StripeEncoderMultiplier—This value is information only and cannot be changed. It is  determined when an SSA test is run. WriteTrack (1, 2, 3)—Allow magnetic stripe write actions to write to tracks 1, 2, and 3.  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 100: Magstripecustomtrack 1-3

    MagStripeCustomTrack 1–3 Custom magnetic stripe settings are available for WebAdmin and WebService access-level users to define custom magnetic stripe options. Current Value Description Default Value (unit) Allowed Range 1) CustomCharHigh Track 1: 95 [1 – 255] Tracks 2 & 3: 63 2) CustomCharLength Track 1: 6 [1 –...
  • Page 101 CustomSdsSs—The number of start sentinels before each data record. You should not change  this value. CustomStartSentinel—Specify the first character encoded, which identifies the start of the  encoded data for the track. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 102 Using custom magnetic stripe data formats is a two-step process. First, define the custom tracks using MagStripeCustomTrack1, MagStripeCustomTrack2, and MagStripeCustomTrack3. Second, apply the custom track using the settings on the MagStripeGeneral menu. To use the defined custom track: Open the MagStripeGeneral menu. Select Custom for DataFormat1, DataFormat2, or DataFormat3 to use the custom track.

  • Page 103: Magstripems2General

    To use a custom data format, define the format for track 1 using the MagStripeMS2CustomTrack1 setting and then set MS2DataFormat1 to CUSTOM. MS2ReadTrack1—Allow magnetic stripe read actions to read from track 1.  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 104: Magstripems2Customtrack1

    MS2SSA1—Set the start sentinel adjustment for track 1. The start sentinel is encoded on the  magnetic stripe immediately before the first data character and indicates the beginning of data. Enter a value from -4 to 4. MS2StripeEncoderMultiplier—Enter a multiplier value to compensate for encoder variation. ...
  • Page 105 MagStripeMS2CustomTrack1. Second, apply the custom track using the settings on the MagStripeMS2General menu. To use the defined custom track: Open the MagStripeMS2General menu. Select CUSTOM for MS2DataFormat1 to use the custom track. Click Set Current to apply the changes. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 106: Emboss

    Emboss The Emboss options let you specify values when using an embossingsystem. Current Value Description Default Value (unit) Allowed Range 1) RegistrationXDist [-100 – 100] 2) TopperDwell [100 – 2000] 3) TopperTemperature [0 – 127] Enter a value (within the allowable range) in the Current Value column. RegistrationXDist—The distance at which the card is registered at home inside of the ...

  • Page 107: Update Password

    Passwords may contain the following characters: a–z, A–Z, 0–9, +, and /.  Caution: Do not change the WebService password. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 108: Set Job Queue State

    Set Job Queue State Enter or select values prior to shipping the printer or system to or from repair facilities. This setting is used primarily for financial printers. Contact your service provider for more information. Field Value Description Current Password Enter the currently set password.

  • Page 109: Troubleshooting Menu

    Reset Log Reset the activity log Print Request Log Display a log of Yes (applies only to OpenCard printer requests factory-activated printers) Reset Counters Reset card counters Printer Reset Restart the printer CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 110: Test Card

    Test Card The Test Card menu shows the items available to WebAdmin access-level users. Print test cards to troubleshoot card production issues. Select the options to test from the following. Test Card Print Options Description Card Front (page 1) Card Back (page 2) Input Hopper Number Emboss TestCard1...
  • Page 111 Topcoat—Print the test card with topcoat on the front or back.  Second Topcoat—Print the test card with a second topcoat on the front or back.  CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 112 Test Pattern to use for Color and/or Monochrome—Select the type of test pattern to use on  the front or back of the test card. You can select from the following: TestPattern1—Use this test to evaluate the overall print quality of the card. The color test ...

  • Page 113: Activity Log

    The Reset Counters option resets the Current Card counter functions in the printer. Life counters or total card counts cannot be reset. Click Run to reset the counters. Printer Reset The Printer Reset option restarts the printer. Click Run to restart the printer. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 114: Personalization Tools Menu

    Personalization Tools Menu The Personalization Tools menu allows WebAdmin access-level users to import, export, and delete card formats, fonts, and images used with some software personalization tools. Personalization Tools Menu Options Function WebUser WebAdmin Managed Items Display managed items List, Add or Delete Managed Items Add Card Stock Add card stock...

  • Page 115: Embosser Menu

    Reset Log The Reset Log option allows a WebAdmin access-level user to reset the Audit Log. Click Run to reset the Audit Log. The page reloads when the log reset is complete. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 116: Maintenance Menu

    Maintenance Menu The Maintenance menu allows WebUser and WebAdmin access-level users to run a cleaning card from Printer Manager. Additionally, the Maintenance menu provides the WebAdmin level with the rights to upload updates to the printer. Maintenance Menu Option Function WebUser WebAdmin Cleaning...
  • Page 117 The cleaning cards are moved back and forth across the hopper rollers several times and then ejected back into the hoppers. Open the multi-hopper door and remove the cleaning cards. Replace the card stock in the hoppers and lock the printer. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 118: Updates

    Updates The Updates option allows a WebAdmin access-level user to send an external settings file to the printer. To upload a settings file: Click Browse and select the file to upload. Click Upload File. Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page.

  • Page 119: Chapter 4: Supplies And Parts

    CE Instant Issuance System. This section describes: Supplies page 108  Cards page 112  Cleaning Supplies page 114  Replacement Parts page 115  Power Supplies and Cables page 116  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 120: Supplies

    Supplies Print ribbon, indent ribbon, and topping foil are available from your dealer. For best results, run a cleaning card and replace the cleaning sleeve after every 500 cards processed by the system, when you replace a print ribbon, or every 6 months. Print Ribbon Print ribbon kits include a print ribbon, a cleaning card, and a replaceable cleaning sleeve.

  • Page 121: Color Print Ribbon Kits

    Black with two topcoat panels (KTT ribbon), 750 images per roll  The printer applies black and two topcoat panels on the same side KTT Ribbon of the card. Continuous black (K ribbon), up to 500 images per roll  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 122: Ribbon Saver

    Additional colors of monochrome ribbon, such as red or silver, are available by request. Ribbon Saver A roll of Datacard-certified monochrome ribbon enables the Ribbon Saver feature in the printer. Ribbon Saver can increase the number of cards printed with each roll of ribbon because only the printed portion of the ribbon is used.

  • Page 123: Indent Ribbon

     in an environment that is cooler than the system environment, allow supplies to reach room temperature before using. Install supply rolls into the system within 24 hours of being unpacked.  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 124: Cards

    If the system will not be used for an extended period, remove supplies from the embosser  and store them with new supplies. Supplies for the system may be an audited item. Check with your system administrator to  follow company policies regarding financial instant issuance. Cards This section describes the cards to use with the system.

  • Page 125: Card Handling

    Make sure that cards with magnetic stripes are stored away from magnetic objects.  Store cards in a cool, dry, and dark place. Excessive light can cause yellowing of cards on  exposed edges. Keep cards in their original packaging.  CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 126: Cleaning Supplies

    Cleaning Supplies For best results, keep additional cleaning supplies on hand. The following cleaning supplies are available: Supply Part No. Description Cleaning kit 570113-001) Kit containing 10 printer cleaning cards, 10 printer cleaning sleeves, and 5 cleaning swabs Printer cleaning cards 569946-001 Pack of 10 double-sided, isopropanol-coated cleaning cards used to clean the printer card...

  • Page 127: Replacement Parts

    Cartridge Cleaning Roller Spindle The cleaning roller spindle holds the replaceable cleaning sleeve. Cable Lock The system can be used with an optional cable lock that is installed on the embosser. CE870 Instant Issuance System Installation and Administrator’s Guide...

  • Page 128: Power Supplies And Cables

    Power Supplies and Cables The following power supplies and cables are used by the CE system. Printer Power Supply The printer power supply is rated as follows: Input: 110–240V, 50–60Hz, 1.5A  Output: 24V, 3.0A, 72W  It is self-adjusting within the rated input voltage. Embosser Power Supply The embosser power supply is rated as follows: Input: 110–240V, 50–60Hz, 3.5A...

  • Page 129: Network Cable

    Use an Ethernet network cable, sometimes called a Category 5 or Cat 5 cable, to connect the system to a network port. Ethernet cables are not available from Datacard. You can purchase a cable from a third-party supplier. CE870 Instant Issuance System Installation and Administrator’s Guide...
  • Page 130 Supplies and Parts...

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