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In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system's routing steps are as follows:
Step
Routing Process
1
Match DID number configured in extension, workgroup, or hunt
group. If there is no match, go to the next step.
2
Match caller ID defined in the Caller ID Routing table. If there is a
match and
today is a holiday, route the call according to the Holiday Profile's
•
routing rules.
today is not a holiday, route the call according to business hour
•
routing rules defined in the Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3
Match DNIS number defined in the DNIS Routing table. If there is a
match and
today is a holiday, route the call according to the Holiday Profile's
•
routing rules.
today is not a holiday, route the call according to business hour
•
routing rules defined in the DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4
If today is a holiday, route the call according to the Holiday Profile
configured for the trunk port that the call is coming in on. If today
is not a holiday, route the call according to the business hours
routing rules defined in the In Call Routing tab of the Trunk
Configuration window.
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select PBX > In Call Routing Configuration.
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Troubleshooting
