Appendix D: Endpoint Testing Conditions; Table 17: Conditions Affecting Endpoint Testing - Extreme Networks Sentriant AG Software User's Manual

D Endpoint Testing Conditions
The following table lists the conditions that you might see with respect to an endpoint's test status.

Table 17: Conditions Affecting Endpoint Testing

Short name
Unknown error
Connecting
Awaiting credentials
Bad credentials
Testing (agentless)
Passed
Failed
Unsupported
License limit exceeded
License expired
Test canceled
Awaiting test initiation
Installing test service
Installation canceled
Sentriant AG Software Users Guide, Version 5.3
Description
This is most likely a problem that cannot be resolved without contacting Extreme
Networks, Inc.. Try to force a retest from the Sentriant AG user interface (see
Endpoints Retested" on page
Technical Assistance Center (TAC) and be prepared to generate a support package (see
"Generating a Support Package" on page
Sentriant AG shows this status briefly after the endpoint has been tested while the
endpoint is being assigned a non-quarantined IP address.
Sentriant AG shows this status briefly while the agentless credentials are being verified.
Sentriant AG shows this status when the agentless credentials could not be verified.
The end-user is presented with a window stating why the credentials may have failed,
and is given the opportunity to re-enter the credentials, cancel the test, or try the next
test method (specified on the End-user access window).
Sentriant AG shows this status briefly while the agentless test is being performed.
Sentriant AG shows this status after the endpoint has passed all tests and is connected
to the network.
Sentriant AG shows this status after the endpoint has failed testing.
Sentriant AG shows this status if the endpoint has an unsupported operating system.
Sentriant AG shows this status when the number of endpoints allowed on your license
has been exceeded. The endpoint is not tested or allowed access.
Sentriant AG shows this status when your license has expired. No endpoints are tested
or allowed access to the network.
Sentriant AG shows this status when the end-user cancels testing.
Sentriant AG shows this status when one of the following conditions occurs:
Sentriant AG does not have agentless credentials and there is no NAC
●
agent present on the endpoint
Sentriant AG does not have agentless credentials and the endpoint is
●
firewalled
Sentriant AG is waiting for agentless credentials or a NAC agent
●
No testing has taken place yet
●
Sentriant AG shows this status briefly while the NAC agent is being installed.
Sentriant AG shows this status when the end-user has cancelled the installation of the
NAC agent.
151). If that does not work, call Extreme Networks, Inc.
320).
"Having
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