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Installation and Setup
Pre-Installation Checklist
Before installing AltiAgent, please review the following checklist:
•
Make sure that AltiWare OE/ACC or AltiContact Manager has been
installed on the server system.
•
Make sure that TCP/IP is enabled on both machines.
•
Make sure the client is able to connect to the server on the network.
•
Local administrator rights are required to install AltiView and
AltiAgent.
•
Make sure License has been installed and activated.
Installing AltiAgent on a Client System
After completing the pre-installation checklist, proceed as follows on the
client machine:
1.
Exit any/all Windows applications.
2.
Insert the AltiWare OE 5.0 CD into the CD ROM drive.
3.
Run the Setup program under AltiAgent\ and follow the step-by-step
installation instructions as they appear on the screen.
Uninstalling AltiAgent
1.
From the Windows Start menu, select Control Panel
Remove Programs to uninstall AltiAgent.
2.
Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Auto Upgrade
During startup, AltiAgent will detect if its version matches with the version
of the OE/ACC or ACM server to be connected. If an older version of
AltiAgent is found, the client will be prompted for upgrade permission. If
the user decides to auto upgrade, the AltiAgent application is terminated
and a software upgrade session is started. Restart AltiAgent to run the
newer version.
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