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Tagging Pages for URL History
5.
If the call goes to an AltiAgent user, the Caller Data window shows the
Form Data and URL history.
Figure 7. Caller Data window in AltiAgent
6.
From this point, in addition to voice communication, the agent can
push and share web pages with the caller. For procedures, refer to the
section on "Viewing, Sharing, or Pushing Data" in the Contact
Advantage manual.
320 AltiWare OE System Installation & Administration Manual
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Troubleshooting
